Summary
Overview
Work History
Education
Skills
Certification
ACADEMIC PROJECTS
WORKSHOPS ATTENDED
Languages
Timeline
Abhijith S
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Abhijith S

Palakkad,Kerala

Work Preference

Summary

Analytical technical support professional with a strong focus on customer satisfaction and proven experience at Namecheap. Expertise in troubleshooting and problem-solving, complemented by effective communication skills. Committed to leveraging technical knowledge and customer service abilities in a dynamic environment.

Overview

4
4
Languages
1
1
Certification
3
3
years of professional experience

Work History

Technical Support Representative

Namecheap Webservice Private LTD
Coimbatore
04.2024 - Current
  • Applied troubleshooting expertise to solve complex problems efficiently.
  • Resolved technical issues promptly to enhance customer satisfaction at Namecheap.
  • Communicated clearly and professionally with customers to foster trust.
  • Consistently delivered dependable support in dynamic work environments.

Intern

The Mind IT Solution
Trichy
05.2023 - 07.2023
  • Gained practical experience in Python programming during internship

Education

MCA - Computer Application

Nehru Institute of Information Technology and Management, Coimbatore, Tamil Nadu
09-2023

B.Sc - Computer Science

Nehru Arts and Science College, Coimbatore, Tamil Nadu
06-2021

Skills

  • SQL
  • HTML
  • MS Office
  • C/C
  • Domain/Hosting management

Certification

  • Networking with Cisco Routers (2020)
  • Fundamentals in Digital Marketing by Google (02/2022)
  • AI Master Class by Pantech Prolabs (01/0203 - 02/2023)

ACADEMIC PROJECTS

Framework for Preventing Cyberbullying in Social Networking Sites Using Deep Learning Model (03/2023 - 07/2023): 

Cyberbullying involves using digital platforms to spread harmful, false, or offensive content about others. This project proposes an LSTM-CNN model with Word2Vec embeddings to detect and classify tweets or comments as bullying or non-bullying based on toxicity scores. LSTM captures contextual information, while CNN extracts key textual features, improving the accuracy of cyberbullying detection.

WORKSHOPS ATTENDED

  • Undergone 2 Day International Conference on Innovation in Computer Science and IT (ICICSIT19) (10/2019)
  • Web Application with Angular (08/2022)
  • Ionic Hands-on Workshop (03/2023)

Languages

English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Malayalam
Native
Native
Tamil
Intermediate (B1)
B1

Timeline

Technical Support Representative - Namecheap Webservice Private LTD
04.2024 - Current
Intern - The Mind IT Solution
05.2023 - 07.2023
Nehru Institute of Information Technology and Management - MCA, Computer Application
Nehru Arts and Science College - B.Sc, Computer Science
Abhijith S