ABHIK BAG

Profile Summary:

An enthusiastic and adaptive professional with over 3 years of experience in Customer Success and Business Operations. Eager to utilize my diverse skills to benefit the workplace, contribute to organizational growth, and gain a well-rounded, life-enhancing experience through this role.

Core Competencies:

• Strong communication and intuitive problem-solving skills.
• Proficient in adapting to new software and CRM tools.
• Skilled in managing Service Request Forms (SRFs) and handling pricing commercials across payment gateways and banking operations.
• A strategic thinker with the ability to optimize business processes for enhanced efficiency.
• Experienced in customer success, with a proven track record of boosting customer satisfaction and providing robust support.
• Passionate team player who inspires and motivates others, contributing to team productivity and high-quality output.

Career Objective:

I am seeking an opportunity to further develop my skills and provide valuable input to the organization, while helping drive growth and efficiency. My aim is to be a responsible and impactful team member, supporting both the team's and the company's success.

• Developed a tagging classification SOP within the Freshdesk CRM tool to streamline ticket management and data analysis for the customer success team.
• Improved customer resolution time by optimizing the First Contact Resolution (FCR) process, focusing on first-response queries.
• Collaborated with product and tech teams to provide input for implementing AI-driven responses, integrated with tagging triggers and scenario execution triggers.