Abhik Biswas

Company Overview:

With over 3 years of experience at Amazon, I have honed my expertise in enhancing the seller experience. I specialize in resolving complex issues efficiently, delivering timely resolutions to selling partners, and ensuring compliance with Amazon's policies. Additionally, I actively contribute to improving seller support tools, processes, and workflows through feedback and insights.

I have managed streamlined product return claims for the Brazil marketplace, focusing on quick resolutions to ensure customer satisfaction. My efforts also include reducing case reopen rates by implementing targeted strategies to address root causes, enhance case management, and improve communication between sellers, customers, and support teams.

Projects & Experience:

• Process Improvement Initiatives: Contributed to multiple projects aimed at streamlining processes and enhancing operational efficiency.
• Marketplace Experience: Worked with diverse marketplaces including Brazil, Singapore, Australia, and India, adapting strategies to local market needs.
• Live Channel Management: Handled customer interactions via calls and chats, ensuring timely and effective resolutions.