Abhik Dasgupta
Panchkula,HR
Summary
Highly skilled in leading training and development initiatives, with a strong background in designing and implementing effective training strategies that enhance employee performance and foster organizational growth. Possess robust knowledge of adult learning theories and instructional design models. Demonstrated success in improving training processes and materials, which resulted in increased efficiency and productivity within previous roles. Known for ability to leverage technology for innovative learning solutions and drive continuous improvement in training programs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Learning and Development Manager
HOM India Pvt Ltd.
Noida
04.2022 - 09.2024
- Developed and implemented training programs to meet organizational objectives.
- Analyzed employee feedback and performance data to identify areas of improvement in learning initiatives.
- Conducted needs assessments to determine gaps in employee knowledge or skills.
- Designed, developed, and delivered instructor-led classroom sessions.
- Maintained records of all training activities and tracked progress for employees.
- Coordinated with internal stakeholders across departments on L&D related matters.
- Coordinated with project leaders to resolve product issues.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
Asst. Director, Hospitality / Facilities Management
Auro University
Surat
09.2016 - 05.2021
- Established protocols for streamlined communication among teams, enhancing organizational effectiveness.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Provided guidance to departmental staff in resolving customer complaints.
- Conducted training sessions on new processes or products for internal staff members.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Led weekly meetings with department heads to review progress towards project milestones.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Ensured compliance with safety regulations among all personnel.
- Negotiated contracts with vendors for services rendered or products purchased.
- Identified areas of opportunity for cost savings initiatives across departments.
- Established standards of excellence for customer service delivery throughout the organization.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Collaborated with other departments to improve interdepartmental communication.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Founder & Owner
Auros Kitchen
Chandigarh
12.2013 - 08.2016
- Developed and implemented a comprehensive business plan to launch the company.
- Created and managed the company's financial budgeting, forecasting, and reporting systems.
- Negotiated contracts with vendors and suppliers for optimal pricing structure.
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Developed strategic initiatives to increase market share and revenue growth.
- Established policies and procedures for efficient workflow management.
- Implemented customer feedback loops to gather insights and improve product and service offerings continually.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
Manager, F&B and Training
Golden Tulip Hotel & Resorts
Chandigarh
06.2012 - 11.2013
- Led a team in managing duty allocation and F&B operations as the restaurant manager at ‘PATIO TERRACE’ outlet
- Restructured restaurant operations to optimize time-to-clear targets and reduced wait times.
- Designed and implemented customized development plans to enhance team performance
- Implemented menu enhancements
- Streamlined operations by standardizing recipes throughout the restaurant and educating team members on best practices.
- Oversaw logistics operations, including procurement and inventory management with emphasis on cost control processes.
- Planned and flawlessly executed banquet functions, prioritizing guest satisfaction and streamlining billing processes
- Deputed as pre-opening F&B service manager at a Goa property in India by corporate office in just six months of working at Golden Tulip Chandigarh Unit Hotel.
Voice & Accent Sr. Trainer
Wipro
Kolkata
08.2011 - 05.2012
- Developed and facilitated interactive Voice and Accent training sessions for new hires.
- Provided individualized feedback to help participants improve their voice quality and accent.
- Conducted assessments of trainees to evaluate their performance in terms of pronunciation, intonation, stress, rhythm, pacing and clarity.
- Evaluated the effectiveness of Voice and Accent classes through periodic tests and surveys.
- Maintained records of attendance, progress reports, assessment results for all trainees.
- Monitored the progress of each participant during the course duration to ensure desired outcomes were achieved.
- Designed exercises that enabled learners to practice speaking with correct pronunciation and accents.
- Incorporated fun elements like games into lessons so as to enhance learning experience for trainees.
- Provided guidance regarding job specific vocabularies and pronunciations required by personnel in certain roles.
Senior Consultant, Advisory Services
Auroveda India Pvt. Ltd. (US based 501 (c) )(3)
New Delhi
08.2008 - 07.2011
- Conducted research, analysis and evaluation of data to identify trends and opportunities.
- Facilitated workshops to define processes, procedures, roles, responsibilities and accountabilities.
- Served as a mentor for junior staff members by providing coaching and feedback on job performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Group Manager, Learning Solutions Group
Bharti (Airtel) Resources Ltd.
08.2007 - 06.2008
- Developed training content with effective delivery methods
- Enhanced call handling skills of the pilot batch via training programs that leveraged my management expertise.
- As a senior coach, trained the sales team of ‘Sterling Resorts’ in project ‘Arjuna’ as part of the re-launch executed by Bharti Resource Ltd.
Sr. Trainer, Voice & Accent, Soft Skills
In-site Training Solution Pvt. Ltd
Delhi
01.2006 - 07.2007
- Successfully completed TTT module and became certified V&A trainer
- Delivered voice training sessions at IBM Daksh
- Conducted sales effectiveness training for WNS
- Conducted speech effectiveness workshop at WNS
- Facilitated team building workshop at Perot Systems
- Conducted Voice training and customer service training for multiple batches at American Express.
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Trained newly hired top talent to fill key positions and maximize productivity.
Team Manager
Bertelsmann Marketing Services (I) Pvt. Ltd.
Gurgaon
06.2004 - 12.2005
- Successfully supervised on-floor agent team, ensuring efficient break and attrition management.
- Conducted weekly and monthly quality coaching sessions for the team.
- Successfully trained on floor agents to improve their vocal clarity and pronunciation through Voice and Accent Refresher Training.
- Ensured efficient call queue management
- Managed and monitored floor activities.
- Coordinated and facilitated communication flow between operations department and cross-functional teams, promoting smooth collaboration for effective problem-solving.
- Engaged in ongoing discussions with clients regarding operational performance
- Analyzed team's monthly and quarterly performance metrics to identify areas of improvement
- Delivered high levels of customer experience by successfully achieving customer satisfaction goals outlined in the Service Level Agreement (SLA).
Assistant Manager, Food & Beverage
Radisson Blu Plaza Hotel
New Delhi
05.2001 - 04.2004
- Outlet operations with focus on optimal guest satisfaction
- Training and development of F&B staff
- Revenue maximization and cost control
- Internal business process management and employee satisfaction
- Handled two outlets at the hotel at the same time
- Designed and conducted a three-day workshop at Delhi Public School on ‘Etiquette in hosting and fine dining
- Core team member in the pre-opening of Radisson Hotel Varanasi, India in 2003
- Rated as the best presenter in ‘behavioral patterns’ presentation during the management associate program at Radisson Hotel.
Education
Bachelors in Hotel Management (B.H.M) -
Welcomgroup Graduate School of Hotel Administration (WGSHA)
Manipal, Karnataka, India12.2001
Skills
- Communications Training
- Team Building
- Cost control
- Resource management
- Inventory management
- Needs Assessment
- Training delivery
- New Employee Training
- Training material development
- Instructional Design
- Classroom Management
- Staff Training
- Coaching and Mentoring
Accomplishments
- As the Team Leader at Bertelsmann Marketing Services, I led my team to become the top-quality performing team for consecutively 3 months.
- In Bertelsmann, I was promoted to a team leader position in the fourth month of joining as an associate.
- Successfully initiated and completed projects on Average handling time of calls, customer satisfaction and call quality performance for the whole shop floor at Bertelsmann Marketing Services.
- Attended Customer Service, ‘Johari Window’ under a prominent figure in the training industry; Dr. Gopal, a resident of Malaysia in the year 2007.
- Certified Time Share sales trainer for Sterling Resorts. Rated as the top performer in the group.
- Completed Management training program certified by Carlson Hospitality, Minnesota, U.S.A. during the year 2001-2002.
- Back in school days, I was elected as the head boy consecutively for two years in the 10th and 11th year of my school life.
- Won Rajiv Gandhi memorial scholarship as best debater for my school, 1993-1994.
Driving License India - Valid
India
Personal Information
- Date of Birth: 08/20/77
- Marital Status: Single
Languages
- English
- Hindi
Hobbies and Interests
- Explore people, ideas & places
- Reading
- Travelling
- Listening to music & social dancing
Certification
- Certified in Advance Leadership and Change Management from IIM Vizag, one of India's top business school.
- Certified Master Trainer
- Certified Soft Skills Trainer
- Train the Trainer
- Certified Corporate Trainer
- Coach the Coach
- Certified Life Coach
Certification Bodies and Institute:
Certification Bodies:
a) Skill Central UK
b) ICF: International Coaching Federation
c) ISO: 29993:2017
d) GAAFS: Global Accreditation Assessment Forum Series
Institute: Indian Leadership Academy (ILA) India.
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Learning and Development Manager
HOM India Pvt Ltd.
04.2022 - 09.2024
Asst. Director, Hospitality / Facilities Management
Auro University
09.2016 - 05.2021
Founder & Owner
Auros Kitchen
12.2013 - 08.2016
Manager, F&B and Training
Golden Tulip Hotel & Resorts
06.2012 - 11.2013
Voice & Accent Sr. Trainer
Wipro
08.2011 - 05.2012
Senior Consultant, Advisory Services
Auroveda India Pvt. Ltd. (US based 501 (c) )(3)
08.2008 - 07.2011
Group Manager, Learning Solutions Group
Bharti (Airtel) Resources Ltd.
08.2007 - 06.2008
Sr. Trainer, Voice & Accent, Soft Skills
In-site Training Solution Pvt. Ltd
01.2006 - 07.2007
Team Manager
Bertelsmann Marketing Services (I) Pvt. Ltd.
06.2004 - 12.2005
Assistant Manager, Food & Beverage
Radisson Blu Plaza Hotel
05.2001 - 04.2004
Bachelors in Hotel Management (B.H.M) -
Welcomgroup Graduate School of Hotel Administration (WGSHA)
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