Abhik Swarnakar
Pune
Summary
Results-driven Customer and Business Consultant with three years of experience in customer interaction and requirements gathering. Successfully led workshops that reduced project discovery time while maintaining a high adherence rate to deadlines through effective stakeholder communication. Expertise in managing client expectations and providing timely project updates, ensuring customer satisfaction in dynamic environments. Aiming to leverage analytical and communication skills in a Customer Support Specialist or Business Development Manager role.
Overview
3
3
years of professional experience
Work History
Project Manager
SDMPI Track2Digital Pvt. Ltd.
Pune
05.2024 - Current
- Led meetings with internal team members, consultants, and stakeholders.
- Developed and maintained project plans, timelines, and resource planning.
- Managed multiple projects with competing deadlines simultaneously.
- Determined project staffing needs and led resource management.
- Exceeded customer satisfaction by 10% by finding creative solutions to problems.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
Consultant
Celebal Technologies Pvt. Ltd.
Pune
11.2022 - 12.2023
- Customer Interaction and Support: Led requirements elicitation, reducing project discovery phase time by 20%, which involved active listening, clear communication, and ensuring customer satisfaction.
- Requirements Gathering and Documentation: Expert in preparing SOW and BRD, which involved prioritizing business needs to align with strategic objectives, ensuring that customer expectations were met.
- Stakeholder and Client Engagement: Worked closely with clients to model and document goals, ensuring to meet 98% of deadlines which highlights my ability to maintain strong client relationships.
- Presentation and Communication: Prepared presentations and led discussions in client and stakeholder meetings.
- Weekly Client Updates: Provided weekly updates to clients & gave them demos of each project phase. This consistent communication ensured that clients were always well-informed, enhancing their satisfaction.
- Issue Resolution and Requirement Changes: Actively took notes on any client issues, and shared them with the team to ensure that all customer concerns were addressed promptly and accurately.
Business Development Associate
Byjuy's
Bangalore
10.2021 - 10.2022
- Assist in Generating Leads and implementing Sales Strategies.
- Development of business strategies for different clients.
- Generated revenue of INR 1 Cr+ with the end-to-end management of the sales process.
- Built client relationships in order to create a pipeline of referrals.
- Strategized with senior management to enhance business by bringing in new customers.
- Utilized a CRM (LeadSquared) to track down old prospects in an attempt to convert them to new revenue, as well as maintained a healthy relationship with existing clients.
Education
Masters of Computer Application - Computer Application
MIT World Peace University
Pune, Maharashtra05-2022
Bachelor of Computer Applications - Computer Applications
SRM Institute of Science And Technology
Chennai, Tamil Nadu05-2019
Skills
- Project Management
- Cross-Functional Team Collaboration
- Agile methodology
- Work flow planning
- Project tracking
- Stakeholder management
- Customer relations specialist
- Keap Proficiency
- ClickUp Task Management
- Escalations and follow-ups
- Document management
- Excel Spreadsheet Management
- Sales lead management
- CRM software
- Customer Relationship Management
Accomplishments
- Technical BA Trainer - Celebal Technologies Pvt. Ltd.
- Outstanding Performance as Sales Executive - DigiGrow Hub
Timeline
Project Manager
SDMPI Track2Digital Pvt. Ltd.
05.2024 - Current
Consultant
Celebal Technologies Pvt. Ltd.
11.2022 - 12.2023
Business Development Associate
Byjuy's
10.2021 - 10.2022
Masters of Computer Application - Computer Application
MIT World Peace University
Bachelor of Computer Applications - Computer Applications
SRM Institute of Science And Technology
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