Abhikaran Lobana
Mohali
Summary
Results-driven Customer Success Account Manager skilled in strategic account management and upselling. Utilizes CRM tools for efficient pipeline management and builds strong relationships with C-level stakeholders. Committed to improving customer satisfaction and retention through tailored solutions and proactive engagement.
Overview
11
11
years of professional experience
Work History
Customer Success Account Manager- Digital Sales
Adobe
Noida
2022.02 - Current
- Managed portfolio of strategic enterprise and mid-market customers to drive adoption of Adobe solutions.
- Acted as trusted advisor, aligning offerings with business goals to maximize ROI.
- Led comprehensive customer lifecycle management, ensuring retention and account growth.
- Collaborated with sales, marketing, consulting, and support teams to enhance customer experiences.
- Identified upsell and cross-sell opportunities through data-driven insights and engagement.
- Proactively managed renewals, mitigating churn risks while maintaining high satisfaction levels.
- Delivered product demonstrations and strategic reviews to C-level stakeholders.
- Maintained accurate forecasting and pipeline management using Salesforce and Gainsight.
Assistant Manager- Sales
Click Labs Pvt. Ltd
Panchakula
2020.03 - 2022.02
- Achieved and exceeded monthly and quarterly revenue targets through new customer acquisition and account expansion.
- Managed client relationships to identify business challenges and deliver tailored solutions across automation platforms.
- Collaborated with marketing and product teams to align go-to-market strategies and optimize lead generation.
- Delivered customized sales presentations and proposals, ensuring impactful communication with C-level clients.
- Maintained detailed CRM records to track pipeline performance and enhance forecasting accuracy.
- Represented Jungleworks at industry events and client meetings to increase brand visibility and establish partnerships.
- Cultivated strong client relationships to provide effective, solutions-oriented support throughout engagements.
Senior Lead Generation Executive
Beyond Codes Inc
Chandigarh
2019.08 - 2020.02
- Spearheaded B2B lead generation initiatives for global IT SaaS and enterprise technology clients, driving pipeline growth.
- Executed multi-channel prospecting campaigns via cold calls, emails, and LinkedIn, generating qualified leads across North America, EMEA, and APAC.
- Identified and engaged key decision-makers (CXOs, VPs, directors) to cultivate relationships and convert prospects into sales opportunities.
- Exceeded monthly and quarterly lead and appointment targets through data-driven outreach strategies.
- Utilized Salesforce, HubSpot, ZoomInfo, and LinkedIn Sales Navigator for CRM management and performance tracking.
- Collaborated with cross-functional sales and marketing teams to align strategies and enhance conversion rates.
- Trained and mentored junior team members to elevate productivity in prospecting efforts.
- Recognized for delivering high-quality leads and fostering strong client satisfaction through tailored campaign execution.
Subject Matter Expert and Technical Sales Executive
Master Support Tech
Mohali
2015.10 - 2019.07
- Evaluated documented resolutions and analyzed trends to implement preventive measures for future issues.
- Troubleshot technical issues related to hardware, software, operating systems, network configuration, printers, and other software.
- Conducted post-resolution follow-ups to enhance transparency and reinforce resolutions communicated to customers.
- Tested solutions to verify that issues had been adequately resolved.
- Prioritized and scheduled issues, escalating them to experienced technicians.
- Recorded, tracked, and documented customer interactions and queries and prepared follow-ups in organisation-based software.
- Trained new hires and BQs through effective coaching and feedback to improve performance levels.
Education
Master of Science - Computer Science
Calorx Teachers University
Ahmedabad2017-01
Bachelor Of Technology - B Tech - Computer Science
Calorx Teachers University
Ahmedabad2015-01
Skills
- Customer success and account management
- SaaS sales and B2B
- Revenue generation and business development
- Upselling and cross-selling
- Retention and churn mitigation
- Onboarding and renewal management
- Client engagement and product demonstrations
- Success reviews and business reviews
- Health metrics analysis and forecasting
- Pipeline management and lead qualification
- Deal closures and prospecting
- Lead generation and multi-channel prospecting
- Cold calling and email outreach
- LinkedIn outreach and stakeholder engagement
- Relationship building with decision-makers
- CRM proficiency with Gainsight, HubSpot, ZoomInfo
- Market research and competitor analysis
- Workflow optimization and team motivation
- Collaborative teamwork and performance coaching
- Career development and evaluation strategies
- Goal setting and problem resolution
- Customer satisfaction strategies
Languages
English
Accomplishments
- Recipient of Adobe's Corporate Fast Track Award – Recognized
in December 2022 for consistently exceeding performance
expectations and demonstrating accelerated growth potential. - Star of the Month – March 2023 – Honored for achieving the
highest sales across Adobe in December 2022, showcasing
exceptional sales performance and dedication. - "Create the Future" Award – September 2023 – Acknowledged
for playing a key role in training and mentoring the team on enterprise
deal strategies, contributing to improved team performance and deal
closures. - Top Seller Award – Earned the title of top seller for nine
consecutive months (October 2015 – June 2016) by consistently
surpassing monthly sales targets. - Best Customer Satisfaction Award – Received this recognition
three years in a row for delivering outstanding service and fostering
long-term client relationships. - Promoted to Sales Manager – Selected from among five candidates
after winning an internal leadership challenge; successfully led and
managed a team of 30 sales representatives, driving sales
performance and team development.
Timeline
Customer Success Account Manager- Digital Sales
Adobe
2022.02 - Current
Assistant Manager- Sales
Click Labs Pvt. Ltd
2020.03 - 2022.02
Senior Lead Generation Executive
Beyond Codes Inc
2019.08 - 2020.02
Subject Matter Expert and Technical Sales Executive
Master Support Tech
2015.10 - 2019.07
Master of Science - Computer Science
Calorx Teachers University
Bachelor Of Technology - B Tech - Computer Science
Calorx Teachers University