Anand H
Software Testing Trainee
TRIVANDRUM
Summary
Detail-oriented professional transitioning into Software Testing with a strong background in problem-solving, documentation, and quality control. Former Service Advisor with experience in diagnosing technical issues, maintaining reports, and ensuring customer satisfaction. Currently pursuing a Software Testing course, gaining expertise in manual testing and test case creation. Strong analytical and communication skills with a keen eye for detail, eager to apply transferable skills in a software testing role.
Overview
4
4
years of professional experience
2037
2037
years of post-secondary education
2
2
Languages
Work History
Service Advisor
ABAAN MOTORS
01.2024 - 11.2024
- Provided expert service advisory for Tork, Revolt, and Odyssey electric two-wheelers, ensuring smooth servicing and maintenance.
- Attended mandatory company training in Pune for Tork, gaining in-depth technical knowledge and hands-on experience with EV servicing.
- Acted as a bridge between customers and the service team, addressing customer inquiries, complaints, and service requests with professionalism and efficiency.
- Conducted vehicle diagnostics and explained service requirements to customers in a clear, easy-to-understand manner.
- Assisted and supported sales staff, offering technical insights to help customers make informed decisions on EV purchases.
- Maintained service records and reports, ensuring all vehicle maintenance details were updated for future reference.
- Worked closely with technicians to ensure timely repairs and quality control, improving overall customer satisfaction.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service and Pre-Delivery Consultant
Hilton Autos
01.2021 - 01.2023
- Conducted comprehensive vehicle inspections, identified mechanical and technical issues, and recommended appropriate repairs
- Collaborated with customers to understand their vehicle needs, ensuring personalized pre-delivery and service experiences
- Demonstrated expertise in explaining complex technical concepts to customers, ensuring their understanding of repair recommendations
- Effectively managed customer expectations by providing accurate timelines and updates on service progress
- Utilized dealership management software to schedule appointments, manage work orders, and maintain customer records
- Stayed current with automotive industry trends, manufacturer guidelines, and new technologies to provide informed advice to clients
Education
B.E - Mechanical Engineering
Narayana Guru College of Engineering
PG Diploma - Oil and Gas Quality Management
Narayana Guru College of Engineering
PURSUING ISTQB - SOFTWARE TESTING
STC ACADEMY
PATTOM 05.2001 -
Skills
- Analytical Thinking – Strong problem-solving skills applicable in software testing
- Attention to Detail – Experience in identifying and resolving technical issues
- Customer Communication – Ability to understand user needs and provide clear explanations
- Documentation & Reporting – Experience maintaining records, similar to test case writing
- Technical Adaptability – Quick learning of new technologies, relevant to software testing
- Software Testing Skills (Currently Learning) – Manual Testing, Test Case Creation
Timeline
Service Advisor
ABAAN MOTORS
01.2024 - 11.2024
Service and Pre-Delivery Consultant
Hilton Autos
01.2021 - 01.2023
PURSUING ISTQB - SOFTWARE TESTING
STC ACADEMY
05.2001 -
B.E - Mechanical Engineering
Narayana Guru College of Engineering
PG Diploma - Oil and Gas Quality Management
Narayana Guru College of Engineering
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