Abhilash Anandh
Bengaluru
Summary
With15 years of experience in End user computing, IT Infrastructure Management, IT Operations, Project Management, Client Relations, Stake holder, Audits & People Management with a leading organization. Possess strong skills in SLA, CSAT, Project management, Service Delivery, Customer Satisfaction, Trainings, Internal & External Audits & Vendor management. Eager to contribute as an IT Infra/EUC Team Leader, bringing a wealth of leadership and technical skills to drive success. Adept at developing customer relationships looking for an opportunity to bring exceptional team building skills to a management position in a vibrant customer service department.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
IT Team Leader
Hexaware Technologies Ltd
10.2019 - Current
- Managing IT infrastructure operations of Hexaware Technologies Ltd, Bangalore & APAC location
- Delivering IT service delivery of about25+ different clients, managing around 2,100 users with the team strength of 5 consultants,1 SME’s
- Experienced in providing solution for enterprise infrastructure and business process automation in Service_Now
- Incident, Problem, Change, Capacity and Business Continuity management
- End to end ITSM tools ( Service_now) integration for ensuring the compliance and effectiveness of the ITAM process
- Met with internal/external customers to consult on technical solutions, project planning, issue resolution, and implementation assessments
- Monitoring overall functioning of processes ensuring IT compliance to the agreed SLA levels
- Responsible for rapid team expansion providing training and performance evaluations on a regular basis
- Ensuring implementation of service catalog for End user computing services covered in the contract
- Leading the Team for Annual BCP activity and project specific DR activities
- Responsible for automating the asset management and software services in service now
- Proficient in requirement gathering and data analysis for Automation use cases and creating Automation workflow in service now
- Work closely with business stakeholders and technical teams to specify and deliver new/enhanced automated technical process
- Team Management
- Mentoring and Motivation
- Handling operational functions like creating the shift rosters and shift management
- Identifying the Top performers within the team on a Quarterly basis and nominating them for awards
- As Appraiser, conducting annual appraisals of the team members
- Training plan to enhance skills and motivational levels
- Coordinating with various teams across the globe and ensure that all project deliverables are completed within the stipulated timelines
- Interfaced with resource recruitment team for identifying quality resources based on customer requirement
- Client/ Customer Relationship Management
- Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality
- Regular interaction with senior management and apprising them on weekly operations
- Responsible for ensuring maximum customer satisfaction by closely interacting with business to understand their requirements and carry out necessary changes
- Act as a single point of contact for the customer for all project related issues
- Vendor Management
- Regular Service Review meetings with different vendors like Dell, Lenovo and Cannon
- Responsible to review the vendor performance on the SLA and delivery
- Managing life cycle of hardware and software assets from acquisition through retirement/ disposal
- Reclaiming budget and maximizing savings by actively controlling and automating procurement, usage, and deployments
- Develop and then implement processes related to the management of hardware and software assets within the organization
- Responsible for Physical Asset Verification Audit conducted every year in Bangalore location & quarterly audit for APAC location
IT Technical Team Lead
Excis Compliance India Pvt.Ltd
05.2017 - 08.2019
- Manage all global level Windows technical escalation as per SLA
- Support for1500+ users in locally and5000 + users globally
- Managing the team globally
- Organization: Delphi Automotive Systems Pvt.Ltd-Bengaluru
IT Customer Support Engineer-L2
Unisys India Pvt. Ltd
06.2014 - 02.2017
- Handling all L1 & L2 tickets which is escalated from service desk
- On- site remote technical support for all users India & China Region
- Organization: Delphi Automotive Systems Pvt.Ltd-Bengaluru
Desktop Support Engineer
SakeeSoft Pvt.Ltd
10.2012 - 10.2013
- Access Creation and deletion of employees through Identity Manager(IDM) Request
- Maintenance of Virtual machines through VMware Tool
- Installing of application for the partners in Bangalore, London & Chicago based location
- Using Landesk tool and Remote Desktop
- Hourly monitoring and reporting the remedy queue for any high priority tickets raised from the site
- The Reports has to be sent to the partners(users) an hourly basis
- Support for VMware Client & Citrix Xen Desktop
- 750 application installation on the London based machines
- Active Directory administration for London OU
- Organization: Northern Trust, RMZ Ecospace, Bengaluru
- Project Name: EMEA: TS Offshore
- Tools Used in Location:
- Identity manager (IDM) – Raised to request access for various Applications and Tools
- LanDesk – Used for installing the application in the remote machine from the server
- VM Ware Infrastructure Client
- Citrix Xen Desktop
- Service Request (SRQ)
- Remedy (version7)
- Service Now
Desktop Support Engineer
Abhinand Consulting Services
07.2010 - 08.2012
- Desktop support Executive of the location, maintaining1000 Nodes
- Management of User Administration
- Organization: Wipro Infotech Limited-Bengaluru
Education
Diploma in Computer Hardware & Network Engineering - Computer Networking
Luna Institute Of Engineering & Technology
Irinjälakuda, Thrissur05.2009
Commerce - undefined
Board Of Higher Secondary School
03.2004
SSLC - undefined
CMS High School
03.2001
Skills
- IT Infrastructure Management & Planning
- Team Management
- Client/ Customer Relationship management
- Vendor and Budget Management
- IT Security & Compliance
- O365
- Service_now
- JAMF Support
- JAMF
- Microsoft-Intune
- Problem Solving
Accomplishments
- Achieved Star of the Unit -A Award for completing the Physical asset Audit closure for Bangalore & APAC locations.
- Awarded as ''One Man army" to reach 98% for IT Compliance.
- Achieved as " Bangalore Hero" from CEO for managing the IT Infra operation and availability during Covid Pandemic period.
- Achieved "Certificate Of Appreciation" for demonstrating exceptional resilience, dedication and professionalism in troubleshooting, mitigating and resolving the issues caused by the BSOD global crisis from 19/7/2024 to 22/7/2024.
Certification
- MD-101
- AZ-900
- Microsoft Certifies System Engineer
- Oracle Cloud Infrastructure Foundations Associate
- Oracle Cloud Infrastructure AI Foundations Associate
- Postman API Fundamentals Expert
- BlazeMeter-Apache JMeter-Intro
- BlazeMeter-Apache JMeter-Pro
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Kannada
Upper intermediate (B2)
Hindi
Intermediate (B1)
Tamil
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
IT Team Leader
Hexaware Technologies Ltd
10.2019 - Current
IT Technical Team Lead
Excis Compliance India Pvt.Ltd
05.2017 - 08.2019
IT Customer Support Engineer-L2
Unisys India Pvt. Ltd
06.2014 - 02.2017
Desktop Support Engineer
SakeeSoft Pvt.Ltd
10.2012 - 10.2013
Desktop Support Engineer
Abhinand Consulting Services
07.2010 - 08.2012
Commerce - undefined
Board Of Higher Secondary School
SSLC - undefined
CMS High School
Diploma in Computer Hardware & Network Engineering - Computer Networking
Luna Institute Of Engineering & Technology
LINKS
https://www.linkedin.com/in/abhilash-anandh-40200859/
Hobbies
Watching Movies, Cooking & Travelling
DETAILS
- Srivari Nilayam-2nd Floor-6th Cross Road, Mahadevapura-Hoodi Bengaluru,560048 India
- Mob: +918971910825
- Abhilashanandhpta@gmail.com
LINKS
https://www.linkedin.com/in/abhilash-anandh-40200859/
Hobbies
Watching Movies, Cooking & Travelling
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