Abhilash Bhattacharyya
Senior HR Associate
Kolkata,WB
Summary
Dynamic and results-driven leader with extensive experience managing teams and driving business success through strategic planning, process optimization, and customer service excellence. Adept at problem-solving, decision-making, and cross-functional collaboration to enhance operational efficiency. Passionate about developing teams and fostering a high-performance culture to achieve organizational goals.
Professional HR specialist skilled in talent acquisition, employee relations, and performance management. Strong focus on team collaboration and delivering results, adaptable to changing needs. Expertise in developing and implementing HR policies, fostering positive workplace culture, and ensuring compliance with employment laws. Reliable, approachable, and driven to support organizational goals through strategic HR initiatives.
Overview
5
5
years of professional experience
19
19
years of post-secondary education
Work History
Senior Human Resources associate
Amazon
10.2023 - 02.2025
- Reduced fraudulent charges and disputes by 50%
- Improved training recommendations and reduced workloads
- Drove business decisions and reduced operational costs
- Taking responsibility for your team's development, guiding them, and working with them to unlock their full potential
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Streamlined HR processes for increased efficiency and improved accuracy in personnel data management.
- Conducted thorough audits of HR records to maintain data integrity and ensure compliance with regulatory requirements.
- Improved compliance with labor laws through regular reviews of policies and procedures, minimizing legal risks associated with human resources activities.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Collaborated with cross-functional teams to address organizational needs and drive business success.
- Managed benefits administration processes, ensuring employees received accurate information regarding their benefit options and enrollment deadlines.
Senior Logistics associate
Amazon
09.2021 - 04.2022
- Conducted statistical tests for decision support
- Solving issues of Dispatchers and Customers and managing the workflow
- Representing the company professionally in all Customer interactions
- Proposing, developing, and implementing systems and processes to strengthen the foundation of exceptional customer service
- Managed supplier relationships, ensuring timely deliveries and resolving any issues promptly.
- Oversaw compliance with industry regulations, maintaining up-to-date knowledge on relevant laws and guidelines affecting company operations.
- Facilitated communication between sales, customer service, and warehouse teams to streamline information flow and enhance overall efficiency.
- Analyzed data trends to identify areas for improvement in the supply chain process, driving continuous improvements.
- Collaborated with cross-functional teams to ensure seamless coordination of logistics operations and customer satisfaction.
- Trained junior associates in logistics best practices, fostering a knowledgeable and efficient workforce.
- Conducted regular audits of inventory levels to maintain accuracy and minimize discrepancies.
Subject Matter Expert and CSA
Amazon
08.2020 - 02.2021
- Conducted training and process development
- Assisting with other relevant tasks to strengthen financial crime prevention efforts
- Delivering exceptional customer service across Multiple channels, including phone and live chat
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Achieved high levels of customer satisfaction by providing expert consultations and personalized solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Law, Economics, Human Rights, Employment Laws
University of Calcutta
Kolkata, India 04.2018 - 01.2023
High School Diploma -
Indira Gandhi Memorial High School
Kolkata, India 04.2001 - 01.2016
Skills
Team Management Skills
Strategic Planning
Exceptional Customer Support
Business Analysis & Decision Making
Process Optimization & Scaling
Cross-Functional Collaboration
Vendor & Partner Management
Employee relations
HR policies and procedures
Human Resources Policies
Workplace Relationship Management
Personnel file management
Human Resources Analytics
Payroll Management
Timeline
Senior Human Resources associate
Amazon
10.2023 - 02.2025
Senior Logistics associate
Amazon
09.2021 - 04.2022
Subject Matter Expert and CSA
Amazon
08.2020 - 02.2021
Law, Economics, Human Rights, Employment Laws
University of Calcutta
04.2018 - 01.2023
High School Diploma -
Indira Gandhi Memorial High School
04.2001 - 01.2016