Abhilash Chandra Padhy
Bangalore
Summary
Results-driven Cisco VoIP Engineer with 10 years of experience in designing and supporting advanced Cisco UC architecture. Expertise in troubleshooting and implementing Cisco IPT solutions, complemented by strong documentation skills. Proven ability to enhance client satisfaction through effective communication and technical support. Seeking to leverage extensive knowledge of Cisco VoIP technologies to drive innovative solutions in a dynamic environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teachnical Architect
Netrix Global
Bangalore
05.2022 - Current
- Working in the capacity of Network Voice and Collaboration Technical Lead, managing a team of 10 employees.
- Maintain productive customer relationships.
- Handling of complex IPT incidents related to call routing, audio quality, and UC application access issues (Jabber, Finesse, etc.).
- Performed CUCM, CUC, IMP, and Expressway upgrade activities.
- Troubleshot and fixed complex voice issues, and ensured quick resolution for customer-impacting voice-related cases.
- Provided support for a Cisco VOIP multi-cluster environment.
- Act as a primary point of contact for all major incidents, coordinating with stakeholders, and communicating updates effectively.
- Develop and refine incident management policies, procedures, and documentation to improve response time and efficiency.
- Provide the overall VoIP strategy to all the organizations/customers. Assist and/or deploy and/or operate with the VoIP deployments and/or operations.
- Proactively identify and collaborate on issues that need to be escalated to Problem Management, and ensure close collaboration with the Change Management team to track and implement successfully completed changes in the environment.
- Integrated Linux-based monitoring tools with Cisco UC infrastructure, resulting in a faster response time to performance issues.
- Maintained and updated security patches and system updates to safeguard against vulnerabilities.
- Managed all Linux-based UC servers for monitoring, performance tuning, and proactive incident management.
Network Consulting Engineer
Cisco Systems
10.2019 - 10.2021
- Troubleshooting critical issues within customers' VOIP infrastructure around the globe.
- Collaborating with engineers from other domains and UC teams to ensure the timely resolution of the problem.
- Assisted high-profile customers with planning and designing voice infrastructure based on Cisco standards.
- Building my own UC lab and helping customers in using new features of Cisco UC products.
- Enhanced skills of both Tier 1 plus Tier 2 engineering staff through training.
- Collaborated with telecom vendors to resolve connection issues for PRI, POTS lines, and SIP.
- Worked with Cisco BU on major issues caused by software bugs and hardware failures.
- Certificates renewal for all the UC servers.
- Working on traces and logs with the TAC or HTTS team for a complex client issue.
- Preparing SOPs for critical alerts and case handling.
Senior Specialist
HCL Technologies Ltd.
04.2018 - 10.2019
- Installation, configuration of Cisco UC infra, voice gateways, analog gateways, and call billing servers.
- Perform Resiliency Quarterly on all Cisco devices: CUCM, Voicemail, Voice Gateway, and PRI.
- Handle ServiceNow tickets, service requests, and change requests as per the requirement.
- Provide end-to-end support to clients on IP telephony.
- Installation and configuration of Cisco Unified Communication Manager (CUCM); configuration of Hunt Pilot, Hunt Group, Hunt Line, and Hotline setup, as per the client requirement.
- Installation and configuration of CUCM, Cisco Expressway, CUC, and CIPT applications on VMware vSphere.
- Configuration and troubleshooting of CUCM-related issues.
- Configuration of Cisco Voice Gateways.
- Logs collection from the RTMT tool, CLI, and other tools.
- Plan, schedule, and implement change requests.
- Managed all Linux-based UC servers for monitoring, performance tuning, and proactive incident management.
Network Engineer
Dimension Data India Pvt. Ltd
10.2016 - 04.2018
- Working on the ITSM (ServiceNow) tool for ticketing.
- Working in TMS for call scheduling and troubleshooting.
- Worked on video endpoints (Cisco SX series, MX series, CTS series).
- Configuring and troubleshooting the Jabber client and DX 80 for various clients.
- Handling 35 different clients all over the globe.
- Providing a meet and greet to clients for a video meeting.
- Onboarding and configuring video endpoints for clients (SX series, MX series, etc.).
- Troubleshooting issues on video endpoints.
- Working with the Cisco TAC team for complex issues to provide on-time solutions to clients.
- Take responsibility for various activities, such as endpoint upgrades and regular check-ups.
- Worked on Cisco MCU (8510, 8710).
- Worked on RMT and Condeco for booking of endpoints.
Project Engineer
Wipro Technologies
09.2014 - 09.2016
- Leading the L1 team of the Voice Team.
- Configuring VoIPs and troubleshooting issues related to the VoIPs (7940 series, 7936, 7811, 8831, 8861, DX80, DX650).
- Managing both voice and video infrastructure of Wipro.
- Managing clients all over the globe and resolving their issues (U.S., U.K., Australia, etc.).
- Creating a Force Authorization Code (FAC).
- Creating and managing CSS, partition.
- Managed configuration of switches and routers, creating call detail record (CDR).
- Troubleshooting Voice Gateways (H.323).
- Configuring Call Manager Features and Services.
- Management and Troubleshooting of IP Phones.
- Configuring the Cisco DX80 and troubleshooting issues.
- Configuring the Cisco Jabber account and troubleshooting.
- Event Grid Monitoring: Worked on HP NNMI tools.
- Worked on the TMS portal for creating video conference meetings and troubleshooting issues with video conferencing.
Education
B.TECH - Electrical
Institute Of Technical Education And Research
01.2014
12th -
Kiran Science College
Bhubaneswar, Odisha01.2010
10th -
Saraswati Sishu Vidya Mandir
Balangir, Odisha01.2008
Skills
- Cisco Applications, Devices: CUCM, Cisco Expressway, CUBE, Voice Gateways, Cisco Unity Connection, L2 and L3 Switches, Router, Cisco Jabber
- Virtualization: VMware vSphere (55, 60)
- Servers: Windows Server 2012, Linux (Basic)
- Application: MS Office (Word, Excel, PowerPoint, Access, Visio)
- Application Software: Cisco RTMT, Translator X, SolarWinds
- Ticketing Tool: ServiceNow, Cherwell, in-house tool
Certification
ITIL V4 Foundation
Cisco Certified Specialist - Collaboration Core
Disclaimer
I Hereby Declare That the Information Furnished Above Is True to The Best of My Knowledge.
Languages
- English (R/W/S)
- Hindi (R/W/S)
- Odia (R/W/S)
Personal Information
- Date of Birth: 07/10/92
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Teachnical Architect
Netrix Global
05.2022 - Current
Network Consulting Engineer
Cisco Systems
10.2019 - 10.2021
Senior Specialist
HCL Technologies Ltd.
04.2018 - 10.2019
Network Engineer
Dimension Data India Pvt. Ltd
10.2016 - 04.2018
Project Engineer
Wipro Technologies
09.2014 - 09.2016
B.TECH - Electrical
Institute Of Technical Education And Research
12th -
Kiran Science College
10th -
Saraswati Sishu Vidya Mandir
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