Desired Job Title
End User Support SpecialistIOS EngineerDesktop Support EngineerField EngineerTrainee Hardware EngineerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Udaipur, RJ
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
ABHILASH DHONKERIYA
Udaipur
Work Preference
Summary
Experienced User Support Specialist delivering IT support and optimizing help desk efficiency. Skilled in troubleshooting technical issues and managing customer inquiries to enhance user experiences. Strong communication and adaptability foster effective client relationships, contributing to organizational success through proactive support.
Overview
1
1
Certification
11
11
years of professional experience
Work History
End User Support Specialist
Epiroc Mining India Ltd.
09.2021 - Current
- Provided first-contact support to end users, ensuring a customer-focused service experience.
- Achievement of Customer Satisfaction to 100% from End Users.
- Utilized Service Now for ticket and asset management, resolving issues within established SLAs.
- Configured laptops and desktops, delivering fully set up devices to end users.
- Providing support to End Users on MacOS.
- Maintaining IT Inventory and focus on cost efficiency in IT assets.
- Managed various projects to ensure timely delivery and adherence to objectives.
IOS Engineer
Tresor Systems Pvt Ltd (Apple Care)
08.2018 - 09.2021
- Resolved software issues on MAC and iOS devices, improving user experience.
- Diagnosed hardware problems on Apple devices and developed appropriate repair solutions.
- Delivered priority service for software and hardware issues to uphold Apple service standards.
- Delivered quality service to boost customer satisfaction scores through effective communication.
- Created service reports for customer device issues, ensuring timely processing within turnaround time.
Desktop Support Engineer
Apogee Services (CMS IT Services Pvt Ltd)
09.2017 - 08.2018
- Troubleshot and resolved hardware and software issues remotely, ensuring minimal disruption to client operations.
- Installation and maintenance of hardware and computer peripherals.
- Responded to client support requests, consistently meeting specified time frames for resolution.
- Contacted clients to identify issues and provided effective resolutions, enhancing overall client satisfaction.
Field Engineer
Vedanta Systems
02.2016 - 09.2017
- Diagnosed network and connection issues at client site to restore service.
- Installation and maintenance of hardware and computer peripherals.
- Performed regular preventive maintenance on systems to minimize downtime.
- Resolved hardware and software issues to ensure system functionality.
Trainee Hardware Engineer
HRH Group of Hotels
09.2015 - 02.2016
- Installed and maintained hardware and computer peripherals to ensure optimal performance.
- Diagnosed and resolved hardware and software issues to restore functionality.
- Conducted preventive maintenance on systems to enhance reliability and longevity.
Education
MCA -
Janardhan Rai Nagar Rajasthan Vidyapeeth University
01-2018
BCA -
Mohanlal Sukhadia University
01-2015
Jetking Certified Hardware Networking Professional -
Jetking Hardware Networking Institute
01-2013
Skills
- Windows support
- Active Directory management
- Entra ID
- Intune device management
- Hardware troubleshooting
- MacOS/iOS support
- ServiceNow ticketing
- Asset management
- Network troubleshooting
- Project coordination
- Technical documentation
- Problem solving
- Customer management
- Team collaboration
Affiliations
- Project management, like office movement, along with IT network movement.
Personal Information
Hobbies and Interests
- Listening music
- Learning New Skills
- Internet Surfing
- Bike Riding
Languages
- English
- Hindi
Certification
- Azure Administrator (AZ-104) from Network Kings
Timeline
End User Support Specialist
Epiroc Mining India Ltd.
09.2021 - Current
IOS Engineer
Tresor Systems Pvt Ltd (Apple Care)
08.2018 - 09.2021
Desktop Support Engineer
Apogee Services (CMS IT Services Pvt Ltd)
09.2017 - 08.2018
Field Engineer
Vedanta Systems
02.2016 - 09.2017
Trainee Hardware Engineer
HRH Group of Hotels
09.2015 - 02.2016
MCA -
Janardhan Rai Nagar Rajasthan Vidyapeeth University
BCA -
Mohanlal Sukhadia University
Jetking Certified Hardware Networking Professional -
Jetking Hardware Networking Institute