Abhilash Garlapally
Hyderabad
Summary
Dynamic Scrum Master with extensive experience at ICICI Bank Ltd, driving Agile transformations and delivering AI-driven solutions. Expert in metrics-driven delivery and stakeholder collaboration, achieving a remarkable 70% reduction in document processing time. Proven servant leader, adept at coaching cross-functional teams to enhance operational efficiency and compliance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Scrum Master
ICICI Bank Ltd
06.2024 - Current
- Served as Scrum Master on a large-scale CKYC document automation initiative.
- Coached cross-functional teams across business, compliance, data, and engineering to deliver AI-driven OCR solutions using Google Document AI.
- Improved backlog quality, removed impediments, managed dependencies, and used Agile metrics (velocity, cycle time) to drive predictable delivery.
- Achieved ~70% reduction in document processing time, improved compliance accuracy, and delivered significant operational cost savings.
Scrum Master
ICICI Bank Ltd
01.2023 - Current
- Served as Scrum Master for a large-scale cheque clearing automation initiative, enabling Agile delivery of an OCR-based document processing solution using Google Cloud Document AI and Vision API.
- Facilitated Scrum ceremonies, coached teams on Agile best practices, and supported iterative delivery achieving over 95% OCR accuracy.
- Reduced cheque processing turnaround time by ~70%, lowered operational costs by ~40%, and ensured regulatory compliance during peak volumes.
Scrum Master
ICICI Bank Ltd
01.2021 - 12.2022
- Served as Scrum Master for a digital healthcare claims and medical document processing platform supporting hospital claims, medical reports, and insurance underwriting.
- Led cross-functional Agile teams delivering OCR-based medical document digitization, API integrations with hospitals, and workflow automation to improve claims turnaround time, compliance accuracy, and operational efficiency.
Project Coordinator
ICICI Bank Ltd
05.2014 - 12.2020
- Assisted in managing multiple projects from initiation to closure, supporting Project Managers in planning, scheduling, and execution.
- Provided administrative and operational support to Project and Program Managers, ensuring smooth workflows and documentation management.
- Coordinated project activities aligned with PMI knowledge areas and NTT Primer methodology, including scope control, change management, and stakeholder communication.
- Acted as a key point of contact for stakeholders, tracking engagement transactions and ensuring progress from inception to closure.
- Monitored project budgets, tracked invoices and payments, and supported cost management against forecasts.
- Assisted in resource allocation, vendor coordination, procurement processes, and PO management.
- Maintained financial trackers to monitor forecast vs. actual costs and optimize financial planning.
- Facilitated communication between vendors and internal teams, handling approvals, change requests, and additional work requirements.
Production Engineer
Soma Enterprise Ltd
01.2008 - 01.2012
- Worked as a Production Engineer in the construction domain, supporting project execution, site coordination, and production planning activities.
Education
Bachelor of Technology (B.Tech) - Engineering
Skills
- Agile and Scrum delivery
- SAFe framework expertise
- Kanban and flow management
- Agile transformation
- PI planning and ART coordination
- Servant leadership and coaching
- Dependency and risk management
- Stakeholder collaboration
- Metrics-driven delivery
- Governance and compliance
- Data-driven decision making
- Release and iteration management
Roles And Responsibilities
- Act as a servant leader and agile coach for multiple cross-functional teams using Scrum, SAFe, and Kanban practices.
- Facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives.
- Lead PI Planning, iteration planning, and cross-team dependency management within Agile Release Trains (ARTs).
- Coach Product Owners and teams on backlog prioritization, user story refinement, acceptance criteria, and Definition of Done (DoD).
- Remove team-level and cross-team impediments, risks, and dependencies, escalating where required.
- Track, analyze, and communicate Agile metrics including velocity, burn-down, cycle time, CFD, and predictability.
- Enable Kanban practices for operational and BAU work, improving flow, throughput, and WIP management.
- Collaborate with Business, Data, Compliance, Security, and Technology stakeholders to align delivery with regulatory and business goals.
- Support Data Engineering, Governance, and Operations teams by embedding governance and quality controls into Agile delivery.
- Balance sprint commitments with production support, incidents, and operational work while ensuring SLA adherence.
- Drive Agile transformation initiatives, improving team maturity, transparency, and adoption of Agile best practices.
- Mentor and coach team members to foster self-organization, accountability, and continuous learning.
- Support release management, change management, and deployment readiness in Agile and hybrid environments.
Tools And Skills
Agile & Scrum Tools:
Jira (Advanced), Jira Align (Working Knowledge), Azure DevOps, Rally, Confluence, Miro, Mural
Engineering & DevOps / Cloud Exposure:
Google Cloud Platform (GCP), Google Document AI, Vision API, Cloud Storage, Basic SQL (Query Understanding)
Agile Practices:
Scrum, SAFe (ART, PI Planning, Inspect & Adapt), Kanban, Lean Agile Practices
Project & Delivery Management:
Sprint Planning & Execution, Backlog Refinement, Dependency Management, Impediment Removal, Requirement Gathering Sessions, Stakeholder Workshops
Metrics & Reporting:
Velocity, Sprint Burn-down & Burn-up, Cycle Time, Cumulative Flow Diagrams (CFD), Predictability Metrics
Leadership & Communication:
Stakeholder Management, Cross-functional Collaboration, Facilitation of Scrum Ceremonies, Continuous Improvement, Data Governance & Compliance Awareness, MS Teams, Zoom
Certification
- Certified ScrumMaster (CSM)
- SAFe Scrum Master (SSM)
- Kanban Professional
- Scrum Master Accelerator
- Google Project Management Professional Certificate
- Agile with Atlassian Jira (Coursera)
Timeline
Scrum Master
ICICI Bank Ltd
06.2024 - Current
Scrum Master
ICICI Bank Ltd
01.2023 - Current
Scrum Master
ICICI Bank Ltd
01.2021 - 12.2022
Project Coordinator
ICICI Bank Ltd
05.2014 - 12.2020
Production Engineer
Soma Enterprise Ltd
01.2008 - 01.2012