Abhilash Girivasaiah

Hello! I'm Abhilash Girivasaiah, an enthusiastic Assistant Manager in Operations with a passion
for streamlining processes and elevating customer experiences. With over a decade of experience
in customer service and quality assurance, I have honed my ability to resolve issues efficiently
while advocating for both clients and internal teams.

I thrive in dynamic environments, leveraging my expertise to develop innovative solutions and
drive operational excellence. My journey has taken me through various roles, from a customer
service representative to a Subject Matter Expert, allowing me to cultivate a robust skill set that
focuses on effective communication, problem-solving, and continuous improvement.

I’m excited about working collaboratively to create lasting impacts, foster strong relationships,
and contribute positively to team success. Let's connect and explore how we can drive excellence
together!

What defines me is a passion for solving problems, building high-performing teams, and creating
customer-first strategies. I believe in blending data-driven insights with empathy to deliver
solutions that not only resolve issues but also strengthen long-term relationships.

Beyond work, I am a continuous learner who values mentorship, process improvement, and
innovation. My journey reflects resilience, adaptability, and a commitment to excellence —
qualities that I carry into every challenge I take on.

Strategic games: Carom and chess

Adventure: Trekking and travel

Creative expression: Photography

Entertainment: SciFi movies and series

Team engagement: Team-building events and workshops

• Lean Six Sigma Yellow Belt, Learn tube
• Business intelligence using Power BI, Skill Nation
• Operations management, Six Sigma, data analytics, Learn Tube
• Leadership and DEI workshops, Concentric University
• Fraud Prevention & Sign Language Training, Concentric University
• Data analytics assessment – Learn Tube
• Microsoft Excel Advanced – Learn Tube
• Python basics – learn tube
• SPOT - Training for People Managers – Concentric University
• Prioritizing effectively as a leader – Concentric University
• Machine Learning Basics – Learn Tube
• ChatGPT – Learn Tube
• Business intelligence using Power BI – Skill Nation
• Certified Lean Six Sigma AI Yellow Belt (SG2024AI40391) – CSSC, Sparen & Gewinn Consulting

• 🤝 Professional Affiliations & Association
• - Concentrix Services India Pvt Ltd - Long-standing affiliation across multiple roles (Sr. CSR to Assistant Manager – Operations) - Contributor to leadership, training, and strategic operations initiatives
• - Lean Six Sigma Community - Certified Yellow Belt – Affiliated with the Council for Six Sigma Certification (CSSC) - Practitioner of process improvement and quality frameworks
• - Power BI & Business Intelligence Network - Trained in Power BI – Connected to data analytics and visualization communities
• - Concentrix University Alumni - Participant in leadership, DEI, fraud prevention, and sign language training programs
• - Skill Nation & Learn Tube - Completed certifications in Business Intelligence, Operations Management, and Data Analytics
• 🌐 Digital & Creative Affiliations
• - Canva Portfolio Creator - Active in visual storytelling and personal branding through Canva
• - LinkedIn Professional Network - Engaged in thought leadership, operations strategy, and career development
• - Social Media Communities - Active on Twitter and Facebook, sharing insights and engaging with professional and creative circles

🏆 Signature Accomplishments

🚀 Operational Excellence

• Boosted team performance and reduced overhead costs through strategic process improvements as Assistant Manager at Concentrix.
• Achieved a 40% reduction in compliance issues by designing and implementing a Fake Sales Compliance Process Flow with audit triggers and validation checkpoints.
• Reduced cheque processing delays by 35% by developing a backend sorting and dashboard system for finance operations.

📊 Data-Driven Impact

• Improved agent performance scores by 25% through the creation of SOPs and real-time monitoring dashboards.
• Cut error rates by 30% by conducting root cause analysis and implementing corrective actions as a Subject Matter Expert.
• Enhanced knowledge retention by 50% via targeted training refreshers and upskilling initiatives.

🧠 Quality & Compliance Leadership

• Established QA frameworks and SOPs that improved service quality and compliance across multiple teams.
• Led quality reviews and audits that significantly reduced non-compliance incidents and improved deliverable accuracy.

🌍 Strategic Communication & Stakeholder Engagement

• Resolved high-impact escalations and optimized inventory systems, directly improving CSAT scores and operational efficiency.
• Facilitated feature rollouts and process enhancements that elevated service delivery metrics and client satisfaction.

🏅 Recognitions & Awards

• Operations Rising Star, MVP in Operations, and Operations Champion for leadership, innovation, and service delivery.
• People Champ in Operations for mentorship and team development.
• Long Association Award for over a decade of dedicated service.