SQL
Abhilash K
Business Analyst
Hyderabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Business Analyst
Blowhorn
04.2023 - Current
- Collaborated with other departments to streamline operations and improve customer satisfaction
- Manage financial reconciliation, Invoices, payments & related activities
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
- Reduced the Order to Cash cycle for selected customers improving the payment settlement TAT by 50%.
- Converted fixed pricing payment models to variable pay models thereby reducing the cost by 2.6%
Assistant Manager-Process excellence
- Drive Process Improvements & collaborate with internal stakeholders for tech upgrades & create SOPs for new businesses
- Ensure the city is compliant in terms of SOPs, Processes & Policies
- Implemented Processes to enhance operational effectiveness
- Optimized operational efficiency, expand network, and reduced operating cost.
Operations Associate
- Last Mile Operations as a DSP partner for AMAZON (Telangana & AP)
- Responsible for Multiple customer services Like Jumbotail,Criticalog, Danube-Home
- Mid Mile Operations for Urban Company, Udaan & Delivery.com
Team Leader
Flipkart
08.2014 - 06.2017
- Handling large scale of manpower & Training new & existing staff about new process development, implementation in Secunderabad Area
- Hands on overall logistics planning & operating experience with complete routing knowledge in & Around –Secunderabad
- Daily Route planning, OFD completion, BYOD update, smart update, POS device updates, COD reconciliation, daily re-conciliation
- Maintaining Hub with “0” Hub lost & no shrinkage
- Maintaining Attrition rate less than 3 % & Ensuring 100% Zero tolerance policy
- Conducting Daily huddle to staff & no compromise in grooming standards
- Daily check & keeping keen focus on CPD (Customer promised date breaches), Escalations & Tickets closure
- Complete updation on Daily Dash board.
Education
PGDBM -
Osmania University
Hyderabad, Telangana 02.2021 - 05.2022
B. Tech EEE - undefined
Holy Mary Institute of Technology & Science (JNTUH)
Hyderabad, Telangana 07.2010 - 05.2014
Intermediate - undefined
Sri Chaitanya Jr College
Hyderabad, Telangana 05.2008 - 05.2010
SSC - undefined
Kendriya Vidyalaya, NFC Ghatkesar
Hyderabad, Telangana 05.2003 - 05.2008
Skills
Project Management
People Management
Operations
Driving Performance
Data Analytics
Customer Service
Accomplishments
- Developed and monitored key performance indicators (KPIs) for operations, leading to improved efficiency and cost savings
- Ensured that all employees received the proper training and resources to perform their jobs effectively
- Implemented a quality assurance program that reduced customer complaints by 50%
- Developed and maintained a budget, resulting in a 13% increase in profits
- Developed and implemented a comprehensive operational strategy that increased productivity by 30% and reduced costs by 10%
- Introduced and managed a performance management system that improved team engagement and performance.
- Pioneered the successful experimentation and piloting the DCD Model for Amazon India HYD, Resulting increase in profit margins by +5%.
Details
Plot 127/2 Vijayapuri Colony Uppal, Hyderabad, Telangana, 500039, India
Personal Information
Date of Birth: 01/30/93
Awards
- Star Performer award-Q1 & Q2 2022.
- Star Performer award-Q1 2021.
- Star Performer award 2020.
- Star Performer award-Q1 2019.
- Spot Award-Q2 2019.
- Core Values award-Q3 2019.
- Was Selected for Hub Manager in an IJP program at Flipkart.
Software
Power BI
Python
Timeline
Business Analyst
Blowhorn
04.2023 - Current
PGDBM -
Osmania University
02.2021 - 05.2022
Team Leader
Flipkart
08.2014 - 06.2017
B. Tech EEE - undefined
Holy Mary Institute of Technology & Science (JNTUH)
07.2010 - 05.2014
Intermediate - undefined
Sri Chaitanya Jr College
05.2008 - 05.2010
SSC - undefined
Kendriya Vidyalaya, NFC Ghatkesar
05.2003 - 05.2008