Playing cricket
Abhilash Kharola
Bartender/Waiter
Mussoorie
Summary
Experienced professional in the hospitality industry with 7 years of experience working with Indian and international brands. Known for a professional approach and efficiency, resulting in a reputation as a result-oriented individual. Strong candidate for leadership roles within the industry.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Speciality Waiter
Royal Caribbean International
MIAMI
01.2022 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Assistant Waiter
Royal Caribbean International
MIAMI
01.2019 - 01.2022
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
Speciality Waiter
Aamby Valley City
PUNE
01.2019 - 04.2019
- Responsible for operation in absence of Restaurant & Bar Manager.
- Accountable for inventory purchase orders and daily ordering for Restaurant & Bar needs.
- Analyze all guest requirements and prepare plans to resolve guest care related issues and satisfy guests.
- Make sure all the colleagues are Maintaining the workplace as per hygiene standards.
- Overhaul and monitor archives plus check the price list of food and drinks.
- Implement and execute measures to cut waste and decrease operational costs.
- Train new employees and provide ongoing training for all staff.
- Enhanced bar atmosphere with creative cocktail presentations, resulting in increased sales and repeat clientele.
- Increased speed of service by refining drink preparation processes without compromising on presentation or taste quality.
Food & Beverage Supervisor
The Lalit Golf Resort & Spa
GOA
01.2017 - 01.2018
- Responsible for operation in absence of Restaurant & Bar Manager.
- Accountable for inventory purchase orders and daily ordering for Restaurant & Bar needs.
- Analyze all guest requirements and prepare plans to resolve guest care related issues and satisfy guests.
- Make sure all the colleagues are Maintaining the workplace as per hygiene standards.
- Overhaul and monitor archives plus check the price list of food and drinks.
- Implement and execute measures to cut waste and decrease operational costs.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Planned and executed promotions and special events in close collaboration with management.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Food & Beverage Associate
J.W. Marriott Walnut Grove Resort & Spa
MUSSOORIE
03.2015 - 09.2017
- Performing day and cashiering.
- Assisting the guest and handling sections.
- Managing the daily and weekly inventories for CCG, Beverage and Food items.
- Maintaining the workplace as per hygiene standards.
- Upselling the slow-moving products to increase profitability.
- Taking care of Restaurant operations in absence of supervisor.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
- Proactively identified opportunities for upselling additional menu items or promotions, resulting in higher average check values per guest transaction.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
Bachelor Degree - Hotel Management
Indraprastha Nehru Academy of Hotel Management
DEHRADUN 01.2012 - 01.2016
Skills
Customer service
Point of sale (POS) system operations
Mixology
Responsible alcohol service
Suggestive selling
Food and beverage pairings
Attention to detail
Safe food handling
Dining area maintenance
Guest relations management
Order accuracy
Customer service
Interests
Listening music
Travelling
Professional Achievements
- Employee of the Month for June 2022 in Freedom OTS
- Achiever of the Year for 2016 in JW Marriott Mussoorie
- Brand Standard Audit Champ for 2016 and 2017 in JW Marriott Mussoorie
Special Courses
- Bar arts course from Marriott Global Source
- STCW courses for seafarers
- Part of Marriott Essential Skills for Supervisors and Managers program from 03/27/17.
- Serve safe from Royal caribbean .
Timeline
Speciality Waiter
Royal Caribbean International
01.2022 - Current
Assistant Waiter
Royal Caribbean International
01.2019 - 01.2022
Speciality Waiter
Aamby Valley City
01.2019 - 04.2019
Food & Beverage Supervisor
The Lalit Golf Resort & Spa
01.2017 - 01.2018
Food & Beverage Associate
J.W. Marriott Walnut Grove Resort & Spa
03.2015 - 09.2017
Bachelor Degree - Hotel Management
Indraprastha Nehru Academy of Hotel Management
01.2012 - 01.2016