Summary
Overview
Work History
Education
Skills
Interests
Professional Achievements
Special Courses
Timeline
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Abhilash Kharola

Abhilash Kharola

Bartender/Waiter
Mussoorie

Summary

Experienced professional in the hospitality industry with 7 years of experience working with Indian and international brands. Known for a professional approach and efficiency, resulting in a reputation as a result-oriented individual. Strong candidate for leadership roles within the industry.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Speciality Waiter

Royal Caribbean International
MIAMI
01.2022 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Assistant Waiter

Royal Caribbean International
MIAMI
01.2019 - 01.2022
  • Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
  • Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
  • Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.

Speciality Waiter

Aamby Valley City
PUNE
01.2019 - 04.2019
  • Responsible for operation in absence of Restaurant & Bar Manager.
  • Accountable for inventory purchase orders and daily ordering for Restaurant & Bar needs.
  • Analyze all guest requirements and prepare plans to resolve guest care related issues and satisfy guests.
  • Make sure all the colleagues are Maintaining the workplace as per hygiene standards.
  • Overhaul and monitor archives plus check the price list of food and drinks.
  • Implement and execute measures to cut waste and decrease operational costs.
  • Train new employees and provide ongoing training for all staff.
  • Enhanced bar atmosphere with creative cocktail presentations, resulting in increased sales and repeat clientele.
  • Increased speed of service by refining drink preparation processes without compromising on presentation or taste quality.

Food & Beverage Supervisor

The Lalit Golf Resort & Spa
GOA
01.2017 - 01.2018
  • Responsible for operation in absence of Restaurant & Bar Manager.
  • Accountable for inventory purchase orders and daily ordering for Restaurant & Bar needs.
  • Analyze all guest requirements and prepare plans to resolve guest care related issues and satisfy guests.
  • Make sure all the colleagues are Maintaining the workplace as per hygiene standards.
  • Overhaul and monitor archives plus check the price list of food and drinks.
  • Implement and execute measures to cut waste and decrease operational costs.
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
  • Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Planned and executed promotions and special events in close collaboration with management.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Food & Beverage Associate

J.W. Marriott Walnut Grove Resort & Spa
MUSSOORIE
03.2015 - 09.2017
  • Performing day and cashiering.
  • Assisting the guest and handling sections.
  • Managing the daily and weekly inventories for CCG, Beverage and Food items.
  • Maintaining the workplace as per hygiene standards.
  • Upselling the slow-moving products to increase profitability.
  • Taking care of Restaurant operations in absence of supervisor.
  • Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
  • Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
  • Proactively identified opportunities for upselling additional menu items or promotions, resulting in higher average check values per guest transaction.
  • Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Education

Bachelor Degree - Hotel Management

Indraprastha Nehru Academy of Hotel Management
DEHRADUN
01.2012 - 01.2016

Skills

Interests

Playing cricket

Listening music

Travelling

Professional Achievements

  • Employee of the Month for June 2022 in Freedom OTS
  • Achiever of the Year for 2016 in JW Marriott Mussoorie
  • Brand Standard Audit Champ for 2016 and 2017 in JW Marriott Mussoorie

Special Courses

  • Bar arts course from Marriott Global Source
  • STCW courses for seafarers
  • Part of Marriott Essential Skills for Supervisors and Managers program from 03/27/17.
  • Serve safe from Royal caribbean .


Timeline

Speciality Waiter

Royal Caribbean International
01.2022 - Current

Assistant Waiter

Royal Caribbean International
01.2019 - 01.2022

Speciality Waiter

Aamby Valley City
01.2019 - 04.2019

Food & Beverage Supervisor

The Lalit Golf Resort & Spa
01.2017 - 01.2018

Food & Beverage Associate

J.W. Marriott Walnut Grove Resort & Spa
03.2015 - 09.2017

Bachelor Degree - Hotel Management

Indraprastha Nehru Academy of Hotel Management
01.2012 - 01.2016

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Abhilash KharolaBartender/Waiter