AISWARYA M
Summary
Versatile System Support Engineer with a strong background in data entry and technical support. Proven expertise in managing and troubleshooting complex systems, ensuring data integrity, and optimizing system performance. Skilled in performing accurate data entry tasks, configuring system settings, and providing comprehensive support to end-users. Adept at diagnosing technical issues, implementing solutions, and maintaining efficient workflows. Strong analytical skills and attention to detail, with a commitment to enhancing operational efficiency and delivering high-quality technical assistance.
Overview
9
9
years of professional experience
Work History
DATA ENTRY/COMPUTER OPERATOR
DISTRICT GOVERNMENT HOSPITAL,VADAKARA
06.2020 - Current
- Reviewing patient records, examining claims, checking insurance eligibility, explaining medical benefits to patients, and maintaining patient databases etc
- Experience in MS Office Word,Excel,etc .
- Fast typing skills
Application Support Engineer
XENO ERP Solutions
01.2019 - 01.2020
- Providing software support and implementation
- Other IT related supports such as installation of software's, printer installation and troubleshooting etc.
IT Support Engineer
Royal Weddings
04.2018 - 01.2019
- Active Directory management (creating and managing Users,groups and Applying policies.) in Windows server 2012
- Providing Network, Camera maintenance and support
- Providing Software support.
SYSTEM SUPPORT ENGINEER
Malabar Group Private Limited. (Reg. Malabar Gold and Diamonds Pvt. Ltd).
12.2015 - 12.2017
- File server management using windows server 2008 R2 (Share folder creation, Setting share folder access permissions)
- Provides Support for 150+ Servers (Including Production and UAT servers.)
- Provides supports for 3000+ devices and their Requirements
- Monitoring Anti-Virus systems McAfee for 3000+ devices and resolves, if there is any type of virus, spyware, ransom attack or any behavioral issue reported
- Resolving issues against the ticket raised by users On SLA basis Support to all BAU (Business as usual) Calls including IT infrastructures, Printer, Scanners
- Remote support using remote tools like Damware, Kaseya, Ammy Admin,Team Viewer, Saphire etc.
- Installation of Windows7, Windows 8, Windows 10 and Windows 2008 and 2012 servers.
- ERP Software administration support(Microsoft AX,Kanix,CRM)
- Involved user data backup and recovery. LAN connectivity and checking network issue.
- Rectifying hardware related problems, troubleshooting, installing licensed software's in network.
Education
Diploma in Applied Electronics -
Model Polytechnic College
Vadakara, KERALA 06.2012 - 2015.05
Plus Two - undefined
Govt. Higher Secondary School Puthoor
Vadakara, KERALA 03.2010 - 2012.05
SSLC - undefined
St.Antony's Girls High School Vadakara
Vadakara, KERALA 06.2010 - 2011.05
Skills
Information Security Experience
Good interrupting, managing and analytical skills
Experience in configuration and troubleshooting windows servers
Ability to learn, result driven, self-motive and initiative
Working under pressure, on business and mission critical applications and services
Managing 400 users in HO and 2500 users in remote offices or branches
Quick problem isolation and multi-tasking
Languages
English
Malayalam
Hindi
Disclaimer
I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Timeline
DATA ENTRY/COMPUTER OPERATOR
DISTRICT GOVERNMENT HOSPITAL,VADAKARA
06.2020 - Current
Application Support Engineer
XENO ERP Solutions
01.2019 - 01.2020
IT Support Engineer
Royal Weddings
04.2018 - 01.2019
SYSTEM SUPPORT ENGINEER
Malabar Group Private Limited. (Reg. Malabar Gold and Diamonds Pvt. Ltd).
12.2015 - 12.2017
Diploma in Applied Electronics -
Model Polytechnic College
06.2012 - 2015.05
SSLC - undefined
St.Antony's Girls High School Vadakara
06.2010 - 2011.05
Plus Two - undefined
Govt. Higher Secondary School Puthoor
03.2010 - 2012.05
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