Productive Cluster Manager with over 20 years of experience. Lengthy financial track record with expertise in sales and budgeting. Implements quality recruiting and training practices by creating inviting work environments and supportive teams.
Overview
20
20
years of professional experience
Work History
CLUSTER MANAGER
KOTAK MAHINDRA BANK LTD
MANGALORE
12.2020 - Current
Overall in-charge of 10 Branches(Asset & Liability business) urban branches in Mangalore cluster with a team size of 90 plus employees.
Responsible for achievement of P & L targets of the Branches as per budget with proper planning and execution through Asset & Liability products.
Have ensured frontline and Service staff per head productivity in CASA, TPP and Asset business as per budget.
Have been effective in Market scoping and catchment specific activity planning and execution for every location for increased market share.
Regular monitoring and reviewing of team members to ensure everyone meets there month budget and overall cluster targets are met month on month.
Training and handholding of staffs on products, process and Service quality so that they are updated and are productive as per management requirement.
Ensure 100% manpower recruitment across job roles to have a smooth functioning of Branches and high quality customer service.
Conducting of regular Reward and Recognition programs in the cluster across all job families to ensure 100% productivity of staffs.
Quarterly visits across all 10 branches to review on the process and compliance parameters to ensure well controlled audit rating.
Regular monitoring of CRM and client engagement done by the frontline to ensure Branch Health Score parameters are achieved 100%.
BRANCH MANAGER
KOTAK MAHINDRA BANK LTD
BANGALORE
10.2014 - Current
Overall in-charge of Branch (Asset & Liability Business) Urban branch in Bangalore location
with a team of 20 plus
Lead a result oriented team and is responsible for managing the Branch Profitability,ensuring high quality
service and Customer Relationship Management
Ensure achievement of overall Branch Targets by generating business and cross sales
Key Customer Relationship Management & supervision of all High Net Worth customer programs
Complaints Handling, Branch Operations and Audit Compliance
Branch Merchandising & co-ordination with Marketing at product level
Managed branch with an average of 1 crore in monthly deposits
Active member in managing the Branch with GL size of 450 crores
100% achievement on Branch YTD budget on Mutual funds and SIP FY 2019-20
120% achievement on Branch YTD budget on Trade and Forex FY 2019-20
100% achievement on Branch YTD budget on Assets (WC & LAP) FY 2019-20
Increased monthly staff retention rate by 100% after implementing new training programs.
BRANCH RELATIONSHIP MANAGER
KOTAK MAHINDRA BANK LTD
BANGALORE
03.2007 - 09.2014
Profiled and analyzed investment products to develop customized financial strategies for clients'
financial needs
Sold financial products including stocks, bonds and mutual funds
Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial
objectives, risk tolerance and other information needed to develop a financial plan
Continued education on current banking products and services through AMFI.IRDA.NSDL
Collaborated with inter departments to ensure the delivery of efficient, high-quality service
Provided coaching, mentoring, and consultation to staff to enhance staff development
Conducted careful financial and covenant analysis of proposed transactions and portfolio companies
100 % achievement in the sales target for Life Insurance products during FY 2011-12 and FY 2012-13
Total Asset business done of Rs.10 crores during the FY 2012-13.
CORPORATE RELATIONSHIP MANAGER
MONSTER.COM INDIA PVT LTD
BANGALORE
06.2006 - 02.2007
To handle a list of existing and new acquisitions of corporate relations
To interact with the Human Resource Department and understand the recruitment needs of their
organization
To understand the organizations behaviour ,their existence ,their objective ,their expansion their
competitions and much more to guide them with the right recruitment services
To spread the knowledge of E-recruitments among the corporates to make their recruitment procedure
smoother
To train the organizations in accessing the portal, like the Resume search, Job posting, Manage Job
posting, Manage Saved Resumes etc
To act as a dedicated Relationship Manager by carrying forward the corporate relations to serve them
better.
CUSTOMER AQUISITION TEAM
ICICI BANK LTD
BANGALORE
06.2004 - 03.2006
Team management-Recruit, train & drive business from a team of 5 executives
Strategic business planning for achievements of targets
Acquisition of new relationships through sales, Promotions, & tie-ups
Training branch staff and the associates on the latest product developments
Selling products like Foreign Currency Plan, Offshore Banking Products and Global Deposits for Resident
Indians, NRE & NRO accounts, FCNR, RFC, Loan against Deposit
Cross-selling the products like Life Insurance, Home loan ,Trading accounts and Mutual funds to NRI 'S
Have brought in 20 Big deals to the organization ( amounting to 2 million and more each deal)
Had been declared No.1 in cross selling across south for FY 2005-06
Have been consistently rating the best performer in the region for FY 2005-06.
Education
MBA - MARKETING
SIKKIIM MANIPAL UNIVERSITY
2009
Skills
Excellent Communication Skills Strong Interpersonal Skills