ABHILASH NARAYANAN
BANGALORE
Summary
Productive Cluster Manager with over 20 years of experience. Lengthy financial track record with expertise in sales and budgeting. Implements quality recruiting and training practices by creating inviting work environments and supportive teams.
Overview
20
20
years of professional experience
Work History
CLUSTER MANAGER
KOTAK MAHINDRA BANK LTD
MANGALORE
12.2020 - Current
- Overall in-charge of 10 Branches(Asset & Liability business) urban branches in Mangalore cluster with a team size of 90 plus employees.
- Responsible for achievement of P & L targets of the Branches as per budget with proper planning and execution through Asset & Liability products.
- Have ensured frontline and Service staff per head productivity in CASA, TPP and Asset business as per budget.
- Have been effective in Market scoping and catchment specific activity planning and execution for every location for increased market share.
- Regular monitoring and reviewing of team members to ensure everyone meets there month budget and overall cluster targets are met month on month.
- Training and handholding of staffs on products, process and Service quality so that they are updated and are productive as per management requirement.
- Ensure 100% manpower recruitment across job roles to have a smooth functioning of Branches and high quality customer service.
- Conducting of regular Reward and Recognition programs in the cluster across all job families to ensure 100% productivity of staffs.
- Quarterly visits across all 10 branches to review on the process and compliance parameters to ensure well controlled audit rating.
- Regular monitoring of CRM and client engagement done by the frontline to ensure Branch Health Score parameters are achieved 100%.
BRANCH MANAGER
KOTAK MAHINDRA BANK LTD
BANGALORE
10.2014 - Current
- Overall in-charge of Branch (Asset & Liability Business) Urban branch in Bangalore location with a team of 20 plus
- Lead a result oriented team and is responsible for managing the Branch Profitability,ensuring high quality service and Customer Relationship Management
- Ensure achievement of overall Branch Targets by generating business and cross sales
- Key Customer Relationship Management & supervision of all High Net Worth customer programs
- Complaints Handling, Branch Operations and Audit Compliance
- Branch Merchandising & co-ordination with Marketing at product level
- Managed branch with an average of 1 crore in monthly deposits
- Active member in managing the Branch with GL size of 450 crores
- 100% achievement on Branch YTD budget on Mutual funds and SIP FY 2019-20 120% achievement on Branch YTD budget on Trade and Forex FY 2019-20 100% achievement on Branch YTD budget on Assets (WC & LAP) FY 2019-20
- Increased monthly staff retention rate by 100% after implementing new training programs.
BRANCH RELATIONSHIP MANAGER
KOTAK MAHINDRA BANK LTD
BANGALORE
03.2007 - 09.2014
- Profiled and analyzed investment products to develop customized financial strategies for clients' financial needs
- Sold financial products including stocks, bonds and mutual funds
- Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan
- Continued education on current banking products and services through AMFI.IRDA.NSDL
- Collaborated with inter departments to ensure the delivery of efficient, high-quality service
- Provided coaching, mentoring, and consultation to staff to enhance staff development
- Conducted careful financial and covenant analysis of proposed transactions and portfolio companies
- 100 % achievement in the sales target for Life Insurance products during FY 2011-12 and FY 2012-13
- Total Asset business done of Rs.10 crores during the FY 2012-13.
CORPORATE RELATIONSHIP MANAGER
MONSTER.COM INDIA PVT LTD
BANGALORE
06.2006 - 02.2007
- To handle a list of existing and new acquisitions of corporate relations
- To interact with the Human Resource Department and understand the recruitment needs of their organization
- To understand the organizations behaviour ,their existence ,their objective ,their expansion their competitions and much more to guide them with the right recruitment services
- To spread the knowledge of E-recruitments among the corporates to make their recruitment procedure smoother
- To train the organizations in accessing the portal, like the Resume search, Job posting, Manage Job posting, Manage Saved Resumes etc
- To act as a dedicated Relationship Manager by carrying forward the corporate relations to serve them better.
CUSTOMER AQUISITION TEAM
ICICI BANK LTD
BANGALORE
06.2004 - 03.2006
- Team management-Recruit, train & drive business from a team of 5 executives
- Strategic business planning for achievements of targets
- Acquisition of new relationships through sales, Promotions, & tie-ups
- Training branch staff and the associates on the latest product developments
- Selling products like Foreign Currency Plan, Offshore Banking Products and Global Deposits for Resident
- Indians, NRE & NRO accounts, FCNR, RFC, Loan against Deposit
- Cross-selling the products like Life Insurance, Home loan ,Trading accounts and Mutual funds to NRI 'S
- Have brought in 20 Big deals to the organization ( amounting to 2 million and more each deal)
- Had been declared No.1 in cross selling across south for FY 2005-06
- Have been consistently rating the best performer in the region for FY 2005-06.
Education
MBA - MARKETING
SIKKIIM MANIPAL UNIVERSITY
2009
Skills
- Excellent Communication Skills Strong Interpersonal Skills
- Goal-oriented Implemented Annual Performance
- Process Improvement Initiatives
- Human Resource Management
- P&L Oversight
- Employee Coaching and Motivation
- Performance Tracking and Evaluations
- Motivational Leadership
- Customer Relationship Management
Timeline
CLUSTER MANAGER
KOTAK MAHINDRA BANK LTD
12.2020 - Current
BRANCH MANAGER
KOTAK MAHINDRA BANK LTD
10.2014 - Current
BRANCH RELATIONSHIP MANAGER
KOTAK MAHINDRA BANK LTD
03.2007 - 09.2014
CORPORATE RELATIONSHIP MANAGER
MONSTER.COM INDIA PVT LTD
06.2006 - 02.2007
CUSTOMER AQUISITION TEAM
ICICI BANK LTD
06.2004 - 03.2006
MBA - MARKETING
SIKKIIM MANIPAL UNIVERSITY
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