Reading Books
ABHILASH PREM
Assistant Manager- UX and Operations
Bengaluru,Karnataka
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
6
6
Languages
6
6
years of post-secondary education
Work History
Assistant Manager
BYJU'S
Bengaluru
08.2022 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Product Expert
BYJU'S
Bengaluru
09.2020 - 07.2022
- Provided support and guidance to students experiencing academic and personal troubles.
- Mentored students, offering advice and support on topic selection, appropriateness and academic value.
- Proven ability to develop and implement creative solutions to complex problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Higher Secondary Education(12th) -
Indian School Al Seeb
Sultanate Of Oman 03.2014 - 03.2015
Matriculation(10th) -
Indian School Al Seeb
Sultanate Of Oman 03.2013 - 03.2014
Bachelor of Technology - Electronics And Instrumentation Engineering
Federal Institute of Science And Technology
Angamaly 07.2015 - 07.2019
Bachelor of Technology -
Capital University
Jharkhand 2022 - 2022
Skills
Staff Management
Accomplishments
- Supervised team of 26 staff members.
- Collaborated with team of 10 in the development of a streamlined process of the customer resolution team in the organization.
- Resolved product issue through consumer testing.
- Documented and resolved the delay in providing the resolution to the customer which led to a major change in the process of mentoring team in the organization.
Interests
Listening to music
Cooking
Film Making
Timeline
Assistant Manager
BYJU'S
08.2022 - Current
Bachelor of Technology -
Capital University
2022 - 2022
Product Expert
BYJU'S
09.2020 - 07.2022
Bachelor of Technology - Electronics And Instrumentation Engineering
Federal Institute of Science And Technology
07.2015 - 07.2019
Higher Secondary Education(12th) -
Indian School Al Seeb
03.2014 - 03.2015
Matriculation(10th) -
Indian School Al Seeb
03.2013 - 03.2014
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