Abhilash Raghavan
Chennai
Summary
Dynamic training leader with a proven track record at WNS Global Services, excelling in financial compliance and strategic planning. Expert in developing innovative training solutions that enhance operational efficiency and drive performance evaluations. Passionate about fostering team development and implementing best practices to achieve corporate governance goals. Motivational leader and organizational problem-solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager Fincrime
WNS Global Services
11.2021 - Current
- Managing the Training Function of Two Major Banks in the Middle East
- (First Abu Dhabi Bank & Commercial Bank of Dubai)
- Handling the Training functions of Retail Banking, AML & KYC
- Focused on the rollout and continuous improvement of existing training curriculum and training analysis to ensure consistency with corporate policies and standard training practices
- Developed standard best practices, business processes, templates, and documentation standards to support all training department activities
- Maintained accurate measurement and reporting of all assigned quality metrics to establish accurate statistical baselines and to assist in ongoing analysis of accounts
- Managing the Performance of Trainees through innovative learning Solutions
- Managing the Training Functions of New Business Transitions
Manager Training and Quality
Altruist India
Chennai
07.2019 - 11.2021
- Accountable for the definition, analysis, design, development, deployment, and delivery of training programs for associate, leadership, and Training Related Roles
- Experienced in Handling Telecom, Banking (Fincrime Compliance ) & Ecommerce Customers
- (Banking :IndusInd and Yesbank,Telecom: Airtel ,E Commerce: Myntra)
- Focused on the rollout and continuous improvement of existing training curriculum and training analysis to ensure consistency with corporate policies and standard training practices
- Developed standard best practices, business processes, templates, and documentation standards to support all training department activities
- Maintained accurate measurement and reporting of all assigned quality metrics to establish accurate statistical baselines and to assist in ongoing analysis of accounts
- Set up and maintain a healthy governance mechanism, exception reporting and efficient data management system
Manager Training
Teleperformance DIBS
Mumbai
03.2019 - 06.2019
- Leading the team of analysts and trainers.
- Responsible for identifying the process gaps and implementing the process controls.
- (Banking, E-commerce, Travel, & Telecom)
- Experienced in setting up and streamlining training processes and systems, with an in-depth understanding of the finalization of each KRA, objective, and target.
- Conduct regular process audits in order to ensure that process integrity is maintained.
Deputy Manager Training
Hinduja Global Solutions
Chennai
05.2016 - 02.2019
- Driving the E Learning initiative for 40 Lobs' in HGS (Banking, E Commerce, Travel & Telecom) (Banking :SBI,Travel:Thomas Cook and Telecom :Vodafone)
- Leading the team of Analysts & Trainers
- Responsible for identifying the process Gaps and implementing the Process controls
- (Banking, E Commerce, Travel & Telecom)
- Experienced in setting up and streamlining training processes and systems with in-depth understanding of finalization of each KRAs, objectives and targets
- Conduct regular process audits in order to ensure that process integrity is maintained
- Identifying performance gaps, updating process related information and conducting suitable training programs to enhance operational efficiencies
Assistant Manager Training
Hinduja Global Solutions
Chennai
05.2014 - 04.2016
- Reviewing and driving Training Need Analysis for the program & create need based Developmental Training programs
- Measure effectiveness for desired business outcomes(Telecom :Airtel)
- Mentoring, coaching and career Management taking care of performance appraisal of trainers
- Facilitating developmental training programs with external consultants, driving training initiatives for improving Customer Satisfaction Scores
- Identifying performance gaps, updating process related information and conducting suitable training programs to enhance operational efficiencies
- Managing the overall training activities of the center attached to
- Hands on experience in designing specific Pre & Post product process orientations and Training documentation
- Mentoring and motivating team members individually and during team meets to enhance service standards, customer satisfaction & team development
Senior Trainer
Hinduja Global Solutions
Chennai
05.2012 - 04.2014
- Responsible and accountable for a team of technical trainers (Client :Airtel)
- Designing and developing course materials based on client's requirements and quality standards
- Planning and scheduling NHT training and refresher training according to the requirement
- To design and conduct final certification for new joiners
- Monitor the performance of reporting trainers and provide them feedback on the performance and scope for improvement
- Maintaining and updating of training related records as per COPC standards
Education
MBA - Banking & Finance
Symbiosis
Pune03.2025
PG Dip - Business Management
Alagappa University
TamilnaduBA - Public Administration
Alagappa University
Tamil NaduSkills
- Leadership Development
- Financial analysis
- Regulatory compliance
- Project management
- Managing operations and efficiency
- Strategic planning
- Database Management
- Training and development
Certification
- SIX SIGMA GREEN BELT, 2018
- QPEP 200, 2018
- Microsoft Power BI
- Data Analytics
- CAMS from ACAMS USA
- CFCS, Pursuing
- Six Sigma Green Belt
Awards
- CEO award for the Best Performing Manager in 2014 and 15
- Best Trainer award for consecutive months
Disclaimer
I, Abhilash Raghavan, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Languages
- English
- Malayalam
- Hindi
- Tamil
Personal Information
- Father's Name: Mr. Raghavan Nair
- Date of Birth: 05/25/86
- Marital Status: Married
Timeline
Manager Fincrime
WNS Global Services
11.2021 - Current
Manager Training and Quality
Altruist India
07.2019 - 11.2021
Manager Training
Teleperformance DIBS
03.2019 - 06.2019
Deputy Manager Training
Hinduja Global Solutions
05.2016 - 02.2019
Assistant Manager Training
Hinduja Global Solutions
05.2014 - 04.2016
Senior Trainer
Hinduja Global Solutions
05.2012 - 04.2014
MBA - Banking & Finance
Symbiosis
PG Dip - Business Management
Alagappa University
BA - Public Administration
Alagappa University
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