Abhilash Rajasekaran
Business Analyst
Chennai
Summary
Professional Business Analyst with advanced knowledge of portfolio asset management systems and skill in driving positive outcomes. Exceptional organizational, project management and leadership skills. Adaptable assessor of business health and product success with expertise in optimizing solutions for changing industry landscapes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader
AGS Health Private Ltd.
Chennai
01.2022 - 09.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Initiated timely response to emails, voicemails and written correspondence.
Quality Analyst
AGS Health Private Ltd.
Chennai
01.2021 - 12.2021
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Developed and maintained quality assurance procedure documentation.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
Business Analyst
AGS Health Private Ltd.
Chennai
04.2017 - 12.2020
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Customer Service Associate
Sutherland Global Services
Chennai
08.2016 - 02.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
B.E. - Electrical, Electronics And Communications Engineering
Sri Ramanujar Engineering College
Chennai, India 09.2012 - 07.2016
Skills
Client Service
Timeline
Team Leader
AGS Health Private Ltd.
01.2022 - 09.2022
Quality Analyst
AGS Health Private Ltd.
01.2021 - 12.2021
Business Analyst
AGS Health Private Ltd.
04.2017 - 12.2020
Customer Service Associate
Sutherland Global Services
08.2016 - 02.2017
B.E. - Electrical, Electronics And Communications Engineering
Sri Ramanujar Engineering College
09.2012 - 07.2016
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