Citrix
Abhilash S
Assistant Manager - Medical coding
Bengaluru
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive and meticulous Assistant Manager with over 10+ years of experience in Medical coding industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
12
12
years of professional experience
1
1
Certification
6
6
Languages
Work History
Assistant Manager - QA
AGS
08.2021 - 03.2023
- Handled 2 projects in quality team, client calls and meeting client expectations
- Dealing with Facility and professional side coding in E&M and denials multispecialty
- Placed solid AP wherever drops in quality
- Planning QIPs based on resource plan available
- Planning strategic way of sampling methodology which help in terms of escalations
- Got exposure to new project and had a successful transition
- Conducting calibration session to fix the gap between ops and QA team.
Sr. Group lead
Access Health care
07.2019 - 08.2021
- Got exposure to provider end coding in denials multispecialty
- Created and maintaining productivity standards for all Coding operations
- Facilitated and regular monitoring of quality standards for the coding client partners
- Ensured smooth transition of all new clients' coding functions and performed all the team planning with forecast staffing requirements based on client communication and incoming volume
- Address all operations/staffing issues in the shifts and get help from the supporting teams
- Maintained robust MIS system that would provide a good cross-dimensional reporting system
- Motivate team to achieve desired Quality and Production targets by regular feedback session and coaching
- Participate in Training meetings to identify training needs and arrange for training, retraining and cross training, as required
- Support and monitor day-to-day work processes and meet production and Service Level Agreements (SLA)
- Innovate to optimize production and constantly improve Production, Quality and Turnaround Time
- Participate in and contribute to client conference calls, management meetings and department meetings
- Facilitate to meet contractual obligations and client expectations.
Subject Matter Expert
HGS
08.2012 - 04.2019
- Started my carrier as an associate on 2012 and worked into various sub specialty in same project which help me to clear my CPC certification in 2015
- Had good exposure in E&M, coding and was awarded as hall of fame 8 times, TOP gun 26 time because of my performance
- Got opportunity to work on Pilot project called SIU which was successful trans
- Was Managing a team & ensure that all the key metrics of performance as per the client SLA met & exceeded
- Ensure the effective management both in terms of business objectives & the personal and the professional development of direct reports
- Drives continue performance improvement for best quality results
- Error analysis and preparing action plan and train the team
- Also training for new hire/existing coders and perform ATA (audit for the auditors).
Assistant Manager
Assistant Manager - Ops
Coronis Ajuba
03.2023 - Current
- Successfully completed 10 transition project and received client appreciations for fixing the issues in the tranistion time
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Skills
People Management Skills: Manage people with emotional intelligence, also adapt people management skills to different situations, different people, and often in global environments This also means giving feedback, understanding values and understanding each person in our teamInfluencing Skills: Focusing on collaboration and getting buy-in to our goalsCommunication Skills: Able to ensure people are listening to me, remembering and embracing the objectives of the project, acting, and the information we share with themProject Management Skills: Understand all costs and set benchmarks and I will ensure that we deliver our projects on time and on costBusiness Strategy and Planning: We brainstorm, develop and then execute our strategy that work and create value for our companyLeadership Skills: Practice lots of new leadership skills to take us to the next level including: methods to approach the first day, week, month and year of leadership, leading with emotional intelligence, creating our own voice as leadersFundamental Management Skills: Good coach and a good way to make the most of our team Motivation is a key performance factor, so we can mobilize our team all the timeMS-Office-ExcelMS-Office-WordMS-Office-PowerPoint
Performance Reviewing
Compliance Understanding
Staff Management
Strategic Planning
Employee Performance Evaluation
Performance Profile
Motivated & highly productive coding manager with extensive medical coding and medical billing experience of 10.7 years in E&M, Multispecialty denial management CPC (AAPC) certification detail oriented with strong skill in multi-tasking and efficient management of day-to-day office operations. Skilled at building and maintaining effective working relationships with colleagues and outstanding interpersonal skills.
Personal Information
Date of Birth: 01/03/91
Disclaimer
I hereby declare that above-mentioned information's are correct to the best of my knowledge.
Software
CPSI
Mitchell
Meditech
Epic
One content
Athena
Kareo
Certification
CPC
Timeline
Assistant Manager - Ops
Coronis Ajuba
03.2023 - Current
Assistant Manager - QA
AGS
08.2021 - 03.2023
Sr. Group lead
Access Health care
07.2019 - 08.2021
CPC
11-2015
Subject Matter Expert
HGS
08.2012 - 04.2019