Abhilash Sharma
Jaipur
Summary
Seasoned Service Engineer with a proven track record at Draeger India Pvt. Ltd., excelling in operational support and preventive maintenance. Demonstrated ability to enhance team performance and customer satisfaction through effective leadership and training. Skilled in Microsoft Office and thriving under pressure, consistently meeting deadlines in challenging conditions.
Overview
6
6
years of professional experience
Work History
Service Engineer
Draeger India Pvt. Ltd.
01.2022 - Current
- Responsible for overseeing service operations in Rajasthan, specializing in Draeger equipment
- Manage and supervise service activities including repair, installation, and maintenance throughout Rajasthan
- Provide leadership and support to the team to ensure efficient service delivery and accurate documentation
- Conduct team and customer training sessions to enhance product knowledge and customer satisfaction
- Maintain financial records in line with territory targets
- Act as the primary point of contact for customer escalations, coordinating with partner companies for resolution
Customer Support Engineer
Schiller Healthcare India Pvt. Ltd.
07.2021 - 01.2022
- Responsible for overseeing service operations in Rajasthan, specializing in Draeger equipment
- Manage and supervise service activities including repair, installation, and maintenance throughout Rajasthan
- Provide leadership and support to the team to ensure efficient service delivery and accurate documentation
- Conduct team and customer training sessions to enhance product knowledge and customer satisfaction
- Maintain financial records in line with territory targets
- Act as the primary point of contact for customer escalations, coordinating with partner companies for resolution
Service Engineer
SBL Medical Systems
07.2018 - 06.2021
- Responsible for overseeing service operations in Rajasthan, specializing in Draeger equipment
- Manage and supervise service activities including repair, installation, and maintenance throughout Rajasthan
- Provide leadership and support to the team to ensure efficient service delivery and accurate documentation
- Conduct team and customer training sessions to enhance product knowledge and customer satisfaction
- Maintain financial records in line with territory targets
- Act as the primary point of contact for customer escalations, coordinating with partner companies for resolution
Education
Bachelor of Technology - Electronics & Communication
Jaipur Institute of Engineering and Technology
Jaipur, Rajasthan01.2014
Senior Secondary -
Birla Senior Secondary School
Pilani01.2010
Higher Secondary -
Birla Senior Secondary School
Pilani01.2008
Skills
- Microsoft Office
- Time Management
- Teamwork
- Problem Solving
- Multicultural and diverse environments
- Respecting diversity
- Thriving under pressure
- Meeting deadlines
- Excelling in challenging conditions
- Equipment installation
- Preventive Maintenance
- Operational support
Languages
- Hindi
- English
- Local language
Extracurricular Activities
Participated in Robotics competitions at JIET, Kukas, Jaipur in 2013 & 2014, engaging in Robo Racing & Robo War events.
Personal Information
- Date of Birth: 05/05/93
- Nationality: Indian
- Marital Status: Married
Trainingsandachievements
- Basic training in Signal & Systems from NW Railway, Jaipur.
- Completed Training on Anesthesia, Ventilator & IP from Draeger India Pvt Ltd.
Timeline
Service Engineer
Draeger India Pvt. Ltd.
01.2022 - Current
Customer Support Engineer
Schiller Healthcare India Pvt. Ltd.
07.2021 - 01.2022
Service Engineer
SBL Medical Systems
07.2018 - 06.2021
Bachelor of Technology - Electronics & Communication
Jaipur Institute of Engineering and Technology
Senior Secondary -
Birla Senior Secondary School
Higher Secondary -
Birla Senior Secondary School
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