ABHILASH S P
Kerala
Summary
- Highly Focused Professional With 18 plus Years of Telecom Industry Experience in Challenging Project Delivery and Operations
- Expert as Enterprise Delivery Manager Understanding clients' business requirements & translating these requirements into functional specifications, custom designing solutions.
- Telecom Network Planning & Project Management experience
- Expertise in Telecom operations & management.
- Proven To Work with Cross Functional Teams To Contribute Significantly With Organizational Goals.
- Negotiating And Formulating Processes In Delivering Projects Timely To Serve The Interests Of The Stake Holders.
- Expertise in managing teams and handling a team size close to 25 technical experts. Excellent problem-solving, Presentation, multi-tasking capabilities with efficient conflict management skills.
- Reliable In Exceeding Expectations For Quality, Safety And Efficiency. Skilled In Leading And Motivating Team Members To Success.
Overview
18
18
years of professional experience
Work History
Enterprise Services Delivery & Assurance Lead
Reliance Industries Limited
Kerala
12.2022 - Current
- Enterprise services delivery and assurance for more than 5k Enterprise customers.
- Delivery of 100 plus enterprise customers monthly adding revenue.
- Infrastructure planning for customer acquisition with fiber NW & FTTX
- Maintained schedule of class assignments to meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Delivered products to customer locations on time.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Achieved cost-savings by developing functional solutions to problems.
- Leveraged Excel skills to input and compile data gathered from various sources.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
- Collaborated with others to discuss new opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
State Quality Lead ISP LTE 5G DEPLOYMENT
Jio Platforms Limited (JPL)
Kerala
01.2020 - 11.2023
- Handling ISP ATP/Quality Lead -ISPElectronics
- 4G/5G project Deployment
Deployment Lead
Reliance Jio Infocomm Limited
Kerala
07.2015 - 12.2020
- 4G Deployment for Kerala
- Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
Lead
Tata Communications Transformation Services (TCTS)
Kerala
09.2013 - 06.2015
- Lead -ISP
- Fibre optics Project Rollout
- EBS Delivery and Assurance.
Asst Manager
Tata Tele Business Services
Ernakulam
02.2008 - 08.2013
- Asst Manger - Transmission /BSS /EBS
- Installed network interface devices and rearranged inside wiring.
Sr Engineer
Idea Cellular Ltd
09.2007 - 02.2008
- BSS Engineer
- Project rollout of 2G sites
Project Coordinator
Nortel Networks
Trivandrum
10.2005 - 08.2007
- Project Coordinator - BSS -BSNL Projects
- Handled turnkey Projects
Education
BE - ECE
FX Engg College
Diploma - Computer Technology
Morningstar Polytechnic
Skills
- Microsoft Excel
- Power Point
- Quality Assurance
- Training & Development
- Communication
- Collaboration
- Organizational Skills
- PPE Use
- Teamwork and Collaboration
- Leadership
- Project Coordination
- Project Planning
- Operational Reporting
- 4G /5G/3G/2G Project and Operations
Current Profile
- Enterprise Delivery & Assurance Head Kerala
Accomplishments
- Awarded Star Performer at Various Stages of the Projects handled.
- Handled Various Roles with Additional responsibilities for Project Delivery
Affiliations
- Involving in CSR responsibilities
- Initiating Team Engagement Program's
Languages
English
First Language
Tamil
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Malayalam
Intermediate (B1)
B1
Address
Punartham D6
Attara Lane ,Kannamoola
Thiruvananthapuram-695033
Kerala
References
References available upon request.
Timeline
Enterprise Services Delivery & Assurance Lead
Reliance Industries Limited
12.2022 - Current
State Quality Lead ISP LTE 5G DEPLOYMENT
Jio Platforms Limited (JPL)
01.2020 - 11.2023
Deployment Lead
Reliance Jio Infocomm Limited
07.2015 - 12.2020
Lead
Tata Communications Transformation Services (TCTS)
09.2013 - 06.2015
Asst Manager
Tata Tele Business Services
02.2008 - 08.2013
Sr Engineer
Idea Cellular Ltd
09.2007 - 02.2008
Project Coordinator
Nortel Networks
10.2005 - 08.2007
BE - ECE
FX Engg College
Diploma - Computer Technology
Morningstar Polytechnic
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