ABHILASH SUDHAKARAN

• Delivered end-to-end remote technical support for both Windows and macOS environments, ensuring smooth operation across client organizations.
• Administered and maintained Google Workspace (G Suite) environments, including user provisioning, security configurations, and email troubleshooting.
• Provided Tier 1–3 support for a wide range of tools and platforms including Microsoft Office 365, Adobe, Zoom, Calendly, Asana, Grammarly, Slack, Canvas, and Smartsheet.
• Led onboarding and offboarding processes for employees, including access provisioning, hardware setup coordination, and documentation handover.
• Managed IT service desk operations using Freshdesk, resolving tickets efficiently while maintaining high user satisfaction.
• Performed basic domain and DNS management, ensuring seamless email and domain operations.
• Supported and tested internal applications (QA/testing), providing structured feedback and reporting bugs.
• Installed and managed CrowdStrike Falcon endpoint protection across devices.
• Administered password management tools such as LastPass and TeamPassword, ensuring secure credential sharing across teams.
• Provided support for business software including Abacus and maintained IT documentation and Standard Operating Procedures (SOPs).
• Possess basic working knowledge of HubSpot and Salesforce CRM platforms.

Provided advanced support for Google Workspace, managed user accounts and groups, resolved email/calendar issues, and assisted with MFA and security settings.

Prepared dashboards, project metrics, and status reports; provided post-implementation support by identifying defects. Supervised hardware/software across servers, desktops, POS, and store infrastructure. Managed user profiles, imaged devices, supported printers/scanners, configured Active Directory, and installed VPNs.

Diagnosed and resolved issues with printers, projectors, network cables, telephony, and other peripherals. Managed organization-wide hardware including servers, desktops/laptops, and network infrastructure. Monitored and maintained IT systems, ensuring compliance with internal procedures. Performed regular system audits, backups, and preventive maintenance. Assisted junior technicians and conducted performance and security checks across network and hardware resources.