Abhilash T K

• Technical Sales Expertise: 4+ years of experience as a Sales Engineer in the label and packaging industry, providing technical solutions and driving sales of pressure-sensitive labels, thermal transfer labels, and adhesive solutions.
• Industry Knowledge: In-depth understanding of label materials, printing technologies (flexo, digital, thermal), adhesives, and application methods across sectors like FMCG, Pharma, Automotive, and Logistics.
• Customer Relationship Management: Built and maintained strong relationships with OEMs, converters, and end-users by offering customized labeling solutions and ensuring long-term satisfaction.
• Project Coordination: Successfully managed end-to-end project cycles including technical evaluations, sampling, pricing, trials, and commercial closure.
• Cross-Functional Collaboration: Worked closely with R&D, production, and technical support teams to develop application-specific label solutions and resolve customer issues.
• Technical Presentations & Demos: Delivered product demos, conducted training, and gave technical presentations to clients and internal teams to build product confidence.
• CRM & Reporting: Proficient in using CRM tools for pipeline management, customer tracking, and weekly reporting to sales leadership.

• Customer Support Specialist - SAP

Delivered end to end customer service in a Manufacturing setup ,managing Order entry ,tracking and issue resolution through SAP.

• End-to-End Supply Chain Coordination: Expertise in coordinating with production, planning, warehouse, and logistics teams to ensure timely material availability, order dispatch, and On-Time Delivery (OTD) performance.
• SAP System Expertise: Proficient in SAP SD and MM modules for order creation, delivery scheduling, inventory checks, billing, and customer master data maintenance in a high-volume manufacturing environment.
• Cross-Functional Communication: Acted as a central communication point between customers and internal teams, ensuring proactive updates, quick issue resolution, and accurate information flow throughout the supply chain.
• KPI Management & Reporting: Strong focus on key metrics like Customer Satisfaction Score (CSAT), First Response Time (FRT), and OTD; experienced in generating and analyzing SAP-based reports for continuous improvement.
• Production-Linked Order Handling: Skilled in managing make-to-order (MTO) and make-to-stock (MTS) scenarios; ensured alignment between customer demand and production schedules.
• Crisis & Escalation Handling: Effectively managed customer expectations during production delays, part shortages, or logistics disruptions, maintaining strong client relationships through transparent communication.
• Process-Oriented Approach: Continuously identified and implemented process improvements to enhance service levels, reduce turnaround times, and optimize supply chain workflows within the manufacturing context.

• Interfaced with customers regarding product development activities including prototyping services.
• Developed solutions to wide range of complex technical problems to meet organizational objectives and deadlines.