Abhilasha Shrivastava
Vadodara
Summary
Certified Project Management Professional (PMP) seeking a dynamic role to leverage strategic leadership and project management skills for organizational success.
Methodical professional with expertise in project management, process enhancement, and team leadership. Recognized for implementing and sustaining project management methodologies. Certified PMP committed to continual professional advancement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Management Office Lead
Tata Consultancy Services
Vadodara
04.2021 - 04.2023
- Led project planning, budgets, and schedules for timely and within-budget deliveries
- Managed resource onboarding, offboarding, and maintained resource trackers and status reports
- Demonstrated effective team leadership and comprehensive team development
- Played a key role in the company's digital transformation journey by leading initiatives to digitize manual processes
- Implemented agile methodologies to respond more effectively to customer needs in the rapidly evolving digital landscape
- Facilitated sprint retrospectives to gather feedback and insights from cross-functional teams
- Collaborated with team members to establish action items and follow-up plans to address identified areas for improvement
Business Process Lead
Tata Consultancy Services
Vadodara
10.2016 - 03.2021
- Oversaw quality management, client coordination, and process improvement
- Orchestrated seamless process migration, showcasing learning and training skills
- Applied expertise within Salesforce
Senior Process Associate (Transition SPOC & SME)
Tata Consultancy Services
04.2012 - 09.2016
- Served as Transition Single Point of Contact, including training, quality checks, and client communication
- Completed SPS (Yellow Belt) training and achieved SQL E0 level proficiency
- Identified needs of customers promptly and efficiently.
- Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
- Developed and implemented process improvement initiatives to reduce customer wait times.
Education
MBA - Finance & Marketing
Bhilai Institute of Technology
Durg01.2008
B.Com -
Pt. Ravi Shankar Shukla University
Raipur01.2005
Skills
- Project management
- Process enhancement
- Team leadership
- Agile methodologies
- Quality management
- Client coordination
- Training and development
- Relationship management
- Key Performance Indicators
- Stakeholder Relations
- Agile Methodologies
- Resource Allocation
- Documentation And Reporting
- Customer Relationship Management
- Active Listening
- Microsoft Project Professional & Microsoft Excel-Software Proficiency
Certification
Project Management Professional (PMP), Certified Project Management Professional
Languages
English and Hindi
Awards
- Active participation in group song and dance competitions.
- Recognition in various management competitions and cultural events.
Personal Information
- Passport Number: P3643816
- Date of Birth: 11/28/84
- Marital Status: Married
Additional Qualifications
- Advanced Diploma in Sales and Marketing (AIIMAS, Chennai)
- ICWAI Foundation (2002)
Hobbies and Interests
Cultivating connections, dance, and music,
Extracurricular Activities
Directed plays at the college level. Participated in debates and extempore at the business school.
Projects
Summer Training (MBA), ICICI Prudential Life Insurance (45 Days) Research Project, Service quality value alignment with internal customer orientation in financial services (15 Days)
Disclaimer
I affirm that the above details are accurate to the best of my knowledge.
References
References available upon request.
Timeline
Project Management Office Lead
Tata Consultancy Services
04.2021 - 04.2023
Business Process Lead
Tata Consultancy Services
10.2016 - 03.2021
Senior Process Associate (Transition SPOC & SME)
Tata Consultancy Services
04.2012 - 09.2016
MBA - Finance & Marketing
Bhilai Institute of Technology
B.Com -
Pt. Ravi Shankar Shukla University
Project Management Professional (PMP), Certified Project Management Professional
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