ABHILASHA MISHRA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Team Manager
AS CONSULTANT
NEW DELHI
01.2023 - 04.2024
- Monitored daily work flow of the collection staff, providing feedback and coaching as needed.
- Assisted in developing training materials for new hires in the Collections Department.
- Produced monthly reports detailing progress against established goals for collections activity.
- Researched customer account information using available resources such as credit bureaus or online databases.
- Reviewed customer payment arrangements for appropriateness based on account history.
- Managed a high volume of incoming calls from customers inquiring about their past due accounts.
- Interpreted data from various sources such as reports, memos, emails, in order to identify trends or issues related to collections activity.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
Team Leader
ACHIEVERS BPO
NEW DELHI
03.2022 - 12.2022
- Analyzed past due accounts for potential legal action or other collection efforts.
- Developed reports that tracked trends in overdue payments and account status changes.
- Trained new staff on policies and procedures related to collections process.
- Reviewed credit applications from prospective customers prior to approving them for credit terms.
- Negotiated payment plans with customers who were unable to pay full balance owed at once.
- Coordinated efforts between internal stakeholders including IT personnel for software implementation projects related to collections activities.
- Worked closely with other departments such as sales, marketing, and finance to ensure smooth operations across teams.
- Identified areas for improvement within the collections department and developed solutions accordingly.
- Conducted telephone interviews with debtors who had been referred by external agencies.
- Ensured all collection activities complied with applicable laws and regulations.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
Collections Agent
SINGH ASSOICATE
NEW DELHI
05.2021 - 03.2022
- Adhered to all applicable laws, regulations, and company policies.
- Identified opportunities for improved efficiency in the collections process.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Monitored customer accounts for changes in financial status or contact information.
- Provided guidance on legal matters concerning collection procedures.
- Worked closely with external vendors related to collection efforts.
- Prepared reports summarizing collection activity for management review.
Collections Agent
SAS BPO
NEW DELHI
03.2020 - 05.2021
- Negotiated credit extensions and waivers when necessary.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Monitored overdue accounts using automated information systems.
- Contacted customers with delinquent accounts to solicit payment.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recorded information about status of collection efforts.
Education
High School Diploma -
GGSSS Nithari Village
DELHI01-2020
10TH -
GGSSS NITHARI
DELHI01-2018
Bachelor of Arts - Political Science
SCHOOL OF OPEN LEARNING
NEW DELHISkills
- Financial Acumen
- Innovation management
- Coaching and Mentoring
- Performance Coaching
- Workforce Planning
- Staff Development
- Succession Planning
- Employee Development
- Customer Service
Certification
- DRA (DEBT RECOVERY AGENT ) CERTIFIED
Languages
Hindi
First Language
English
Beginner (A1)
A1
References
References available upon request.
Timeline
Senior Team Manager
AS CONSULTANT
01.2023 - 04.2024
Team Leader
ACHIEVERS BPO
03.2022 - 12.2022
Collections Agent
SINGH ASSOICATE
05.2021 - 03.2022
Collections Agent
SAS BPO
03.2020 - 05.2021
High School Diploma -
GGSSS Nithari Village
10TH -
GGSSS NITHARI
Bachelor of Arts - Political Science
SCHOOL OF OPEN LEARNING
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