Abhilasha Negi

• Improve branding initiatives by implementing effective marketing campaigns to maximize engagement and brand awareness.

• Supervise staff to optimize brand expansion initiatives and productivity.

• Develop promotional plans to complement national sales initiatives.

• Attract new clientele and develop customer relationships by hosting product-focused events.

• Manage and motivate sales team to increase revenue. • Target prospects in other territories through careful research of competitor products, services and trends.

• Build relationships with customers and community to establish long-term business growth.

• Develop and executed sales presentations as well as both internal and external product training workshops.

• Maintain and improve relationships with the client.

• Maintain necessary data and records for future reference.

• Map potential customers and generate leads for the organization.

• Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
• Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
• Targeted prospects in other territories through careful research of competitor products, services and trends.
• Executed successful promotional events and trade shows.
• Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.

• Analyzed and developed service goals for in-bound call center.
• Tracked KPIs and created continuous improvement plans.
• Develop and implement training initiatives for new hires.
• Increase sales by educating prospects on benefits of products and services in comparison to competitors.
• Engage end users and answer questions via email, phone, website live chat and in forums.
• Demonstrate professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
• Retain existing vendors and develop new accounts by extending high quality and efficient support service Developed and implemented training initiatives for new hires.
• Developed detailed plans based on broad guidance and direction.
• Developed and implemented training initiatives for new hires.
• Launched quality assurance practices for each phase of development
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
• Connected with prospects through trade shows, cold calling and local-area networking.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Reviewed customer service agreements for terms and conditions pricing and accuracy.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Researched competitors' activities and products to uncover new trends
• Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
• Met with clients, delivering presentations and educating on product and service features and offerings.
• Targeted and prospected for new business through telemarketing, individual creativity and innovation.
• Established and cultivated solid business relationships with new or existing customers.

• Strategy: Built creative sales strategies that are focused on consumer satisfaction and revenue generation for the business.

• Created goals that comply with the attainment of the business’s overall objectives and strives to meet and exceed those goals.

• Analytics: Applied analytical skills in conducting research and performing analyses on the performance of the sales department to ensure prompt delivery and accuracy of daily/weekly/monthly/quarterly reports to senior management

• Industry Participation: Represented the business beyond the sales department by active participation in sales workshops, sales seminars, and events on behalf of the business. This is for the purpose of collecting qualified leads and pertinent sales information as well as keeping up with market trends in order to ensure that the business does not lag behind of other players and also to establishing the business as a thought leader in the market, gaining the respect and trust of consumers and competitors alike.

• Relationship: Developed and built relationships and partnerships by being attentive, service-oriented, friendly, helpful, and courteous to customers, colleagues, external partners, and so forth.

• Knowledge and Opportunity: Identified and developed new market opportunities for the business.

• Developed and maintained knowledge of consumer, competitor, and market trends.

• Stayed up-to-date with industry best practices and standards through attending events and seminars, attending individual and group training programs, and reading newsletters,blogs and watching various vlogs as well.

• Collaboration: Done many collaborations with the finance departments to ensure availability of sufficient funds for the sales department in order to ensure optimal performance, also partnered with the marketing department in ensuring that strategies and objectives are aligned, ensuring that marketing initiatives support sales efforts and that these strategies are all aligned to the business’s overall objectives. In this collaborative role, worked closely with senior sales management in the creation of new sales strategies and approaches.

• Other Duties: Performed other duties delegated by the Director and the Chairman.

• Collaboration with various Organizations and institutions

• Conducted Semina, workshops, exhibitions and various events.

•Prepared annual budgets with controls to prevent overages.

• Evaluated suppliers to maintain cost controls and improve operations.
• Developed and maintained relationships with customers and suppliers through account development.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Kept detailed records of daily progress to identify and correct aeas needing improvement.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Recruited and hired top performers to add talent and value to department.

• Responsible for meeting the sales targets and Business Development at various levels.

• Map potential customers and generate leads for the organization.

• Project management and development.

• Brand promotion at various levels and states. • Data collection and analysis.

• Motivating team members, to keep them proactive and engaged in order to get best results. • Responsible for smooth operations of the Institute.

• Handling a team of Marketing executives, Sales executives, Counselors, Business Development Managers ,Faculties etc.

• Responsible for student’s Training and Placements.

• Business analysis. • Responsible for staff selection and recruitment.

• Verbal and written communication with Parents and various organizations Tie up and coordinate with Banks for student’s study loan facilities.

Responsible to resolve any sort of student, staff or parents grievances.

• To keep check and fulfill all inventory requirements.

• Responsible for maintenance of infrastructure of the building.

• Responsible for everyone safety and security.

• To coordinate with Govt.Officials to resolve various issues.

• Responsible for all Branding work done on time.

• Meeting the sales targets.

• Responsible to grow business and achieve monthly sales target.

• Project management.

• Organized and managed product launch & promotional activities,media planning, press conference and to make press release.

• Retail merchandising experience & buying, designing & implementing Marketing strategies along.

• Tracking of expenditures within the budget allotted.

• Restoring of Faculty, Resource Utilization (Classroom and Faculty).

• Team building expertise Batch Formation, Facilitating Monthly Faculty Meet.

• Coordinate with Companies representatives for job opportunities for.

• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

• Approved regular payroll submissions for employees.

• Propelled continuous improvements and strategically capitalized on current market trends.

• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

• Evaluated employees' strengths and assigned tasks based upon experience and training.

• Cross-trained existing employees to maximize team agility and performance.

• Kept facility in compliance with all applicable standards and laws.
• Developed and implemented emergency response plans for disasters, security issues and injuries.
• Safeguarded funds, equipment and facilities.
• Rewarded, coached, counseled and disciplined employees.
• September 2015 to December 2016 .
• Responsible for Collaboration with various Organizations and institutions. .
• Conduct Seminars, workshops and various events.
• Responsible for Meeting the sales targets and Business Development at various levels. .
• Map potential customers and generate leads for the organization.
• Project management and development
• Strategy and planning for Brand promotion at various levels in different states.
• Data collection and analysis. .
• Motivating team members, to keep them proactive and engaged in order to get best results. .
• Responsible for smooth operations of the Institute. .
• Handling a team of Marketing executives, Sales executives, Counselors, Faculties etc.
• Contract management. • Responsible for student’s Trainings and smooth function of the institute .
• Business analysis.
• Responsible for staff selection and recruitment.
• Verbal and written communication with Parents and various organizations.
• Responsible to resolve any sort of student, staff or parents’ grievances.
• Responsible for maintenance of infrastructure of the institute building and classes.
• Responsible for everyone's safety and security.
• Responsible for all Branding work done on time.
• Recommend architectural improvements, design solutions and integration solutions.
• Develop and execute plans to monitor standard process adherence.
• Update quality control standards, methods and procedures to meet compliance requirement.
• Manage and archive quality documentation and participated in internal and external quality audits.
• Conduct training and change management processes to improve operations.
• Monitor social media and online sources for industry trends.
• Conducted regular staff meetings to obtain feedback on important issues.
• Achieved forecasting accuracy to allow for better planning and reporting.
• Devised cross-training matrix to provide adequate backup for positions.
• Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
• Sparked imagination, built self-esteem and helped children make exciting discoveries daily.
• Fostered caring and safe environment for children and parents.
• Recruited and developed solid team of professionals to care for up to 150 children each day.
• Cultivated and strengthened relationships with children and families.
• Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Reviewed performance results to target and take corrective measures with authorization and escalation.
• Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity and effectiveness.
• Prepared annual budgets with controls to prevent overages.
• Drove business growth while leading operations, strategic vision and long-range planning.
• Administer operating budget, approved expenditures and implemented budgetary adjustments.
• Employ best practices and management controls to provide superior service to internal and external customers.
• Maintain qualified staff and communicate areas of accountability and expected performance.
• Project favorable image of company to promote objectives and enhance public recognition.
• Apply creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
• Coordinate monthly leadership workshops to educate team members on best practices to optimize productivity.
• Develop and maintain relationships with Banks , customers and suppliers.
• Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Lead business planning, develop market strategy and established direct procurement of products from vendors.
• Discover areas of improvement by generating operational and sales reports.
• Delegate daily tasks to employees, streamlining daily progress and efficiency.
• Design modern employee recognition program which boosted productivity and improve morale.
• Recruit, hire and train initial personnel.
• Report issues to higher management with great detail.
• Promoted positive customer experience through day-to-day supervision and management of facility
• Administered operating budget, approved expenditures and implemented budgetary adjustments.
• Collaborated with department heads to establish goals and work plans.
• Enforced safety and health policies and implemented procedures to correct hazardous conditions
• Projected favorable image of company to promote objectives and enhance public recognition.
• Participated in planning process to achieve corporate objectives.
• Maintained qualified staff and communicated areas of accountability and expected performance.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.

• Increased brand awareness through creation of innovative print and digital productions for major publications.
• Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
• Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files.
• Managed company social media pages and increased social media presence, monitoring user engagement.
• Managed all art and office supply needs for art department helped script writer by explaining what exactly client is looking for, Coordinated in selecting Artist ,Costume,and Location .
• Managed Make up Artist and other other production team. Researched industry trends and evaluated competitive products.
• Maintained database of existing and potential customers.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Worked with Corporate Clients to understand requirements and provide exceptional service.
• Conducted training and change management processes to improve operations.
• To make project budgets and managed production costs.
• Plan and supervise in-house and outdoor video shoots production.
• Coordinate with production team in developing project plans.
• Worked with Director,DOP and Production Head to resolve problems, improve operations in order to provide best output and customer service.
• Supported upcoming projects and promoted new product launches.
• Led implementation of best practices to support customer service satisfaction initiatives.
• Supervised online and offline ad campaigns, reporting on results.
• Oversaw company media budget, increasing cost efficiency and sales.
• Managed editorial calendars and rescheduled PR events and meetings.
• Authored fresh and engaging press releases and prepared complete press kits.
• Cultivated strong corporate image and identity with clear branding.
• Developed and promoted corporate brand, images and identity to media and public.

• Bought advertising space in newspapers and magazines.
• Handled external communications with media and public relations professionals.
• Negotiated rates with media sales companies.
• Built and maintained positive business relationships with various Schools,Institutions,Parents,Students and media .
• Liaising and Networking with Renowned Schools, Educational Institutions, Coaching Centers, Polytechnics, Colleges, ITI and Tutorials etc.
• Delivering motivational lectures / Career Counseling and collecting quality Student Database. Liaising with respective District Career Counselor / Gram Panchayat / Boards of Respective state for permissions and activities.
• Responsible for achieving 100% targets assigned by the head office.
• Sourcing branding opportunities and placing hoardings at different prominent locations under budget.
• Responsible for brand visibility and ensuring growth in the number of admissions in each region.
• Taking care of brochure and all marketing collateral distribution at Board Examination Centers/Entrance of any Competitive Exams or other relevant Examination centers.
• Coordination for marketing materials, including leaflets, brochures, posters, flyers, newsletters,and presentations etc with Team Leader.
• Conducting market research and monitoring competitor activities in respective regions and submitting a critical analysis report to the Head Office.
• Maintaining and updating daily progress report & weekly plan and submitting to immediate reporting officer.
• Provide regular support in event management.
• Shoulder all additional responsibilities assigned by the head office from time to time.
• Developed advertising strategies and converted ideas into concrete tasks and delegating tasks to appropriate individuals and departments.
• Increased brand awareness through creation of innovative print and digital productions for major publications.
• Established departmental policies, yearly objectives, areas of opportunity and goals related to sales and budgeting.
• Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
• Closely monitored front desk visitors to maintain secure and clean environment.

• Answer incoming communication from customers (phone calls, email and live chat) to help them with:

• Questions about DZA Diamonds products, services and policies

• Processing orders for exchanges, returns, repairs, resizing, cleaning/maintenance

• Resolving outstanding service issues; following up on orders in process

• Proactively follow up on all work requests within DZA Diamonds service level standards

• Effectively resolve complex customer service challenges, finding solutions that delight customers

• Understand department goals and meet defined metrics

• Proactively read and take action on daily operations updates as needed.

Examples can include:

• Production schedule and/or delivery updates that require customer notification

• Unexpected staffing changes (call-outs) that may require additional duty assignments

• Revised work schedules to accommodate training and departmental/team meetings

• Communicate accurate information and set clear expectations for customers, ensuring an on-brand DZA Diamonds experience

• Maintain a record of excellent attendance, punctuality and job focus

• Organize and manage ladies and family kitties or events on monthly basis.

• Develop and create new ideas for activities on monthly basis to enhance brand promotion and sales.

• Accomplished multiple tasks within established timeframes.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Monitored expenditures to mitigate risk of overages.
• Developed and maintained relationships with customers and suppliers through account development.
• Supervised labor costs and departmental expenses to remain in line with budget.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.

• To look after the training and placement activities of students ·

• To have close liaison with industry for the placement of students.

• To work in consultation with coordinator Industry –Institute interaction for organizing lectures from the professionals and industry.

• To collect feedback from the companies coming for placement ·

• Arrange training workshops for soft skills and for interview facing skills for the students using institutional and external expertise.

• To organize the entrepreneurship workshops.

• Adhere to established policies, procedures and compliance for satisfactory audit rating.

• Improve quality processes for increased efficiency and effectiveness.

• Update quality control standards, methods and procedures to meet compliance requirements.

• Provide observations, took measurements and performed tests at various stages according to quality control plan.

• Coordinate with HR Managers of various Hotel properties for Student Industrial Training and Placements.

• Coordinate with Faculties and Management for continues improvements in quality and standards

• Carried out day-to-day duties accurately and efficiently.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Drove operational improvements which resulted in savings and improved profit margins.
• Improved operations through consistent hard work and dedication.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Prepared variety of different written communications, reports and documents.

• Worked flexible hours across night, weekend and holiday shifts.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Received and processed stock into inventory management system.
• Delivered services to customer locations within specific timeframes.
• Events : Management of all Company training, incentive and Events .
• Identify and develop new events to target different market segment.
• Ensure quality and content of event, selection of speakers.
• Promotions : Identify, plan & develop promotions to drive distributor sales at various segments by analyzing business performance and metrics.
• Drive communications of promotions to distributors Marketing & Communications.
• Communications to various segments of distributors through, e-marketing, print, tele-conference, meetings, social media, mobile.
• Develop Marketing tools and Product information packages to support distributors in sales of products and branding of the company.
• Training : Identify needs of distributors on a regular basis and develop training required for them.
• Develop ways to promote and communicate training syllabus to encourage distributors to attend training. • Develop training content with Speakers to address current training & development needs.
• Sales Metrics : Analyze metrics in all areas of sales, distributor performance, organizational performance for reporting to higher management and for decision making in 3-5-year Strategies.
• Develop and communicate reports derived from Sales Metrics to Key Distributor Leaders .
• Distributor Relationships .
• Identify and groom potential and upcoming distributors.
• Support Distributor activities and provide advice.
• Constantly speak and motivate Distributors daily.

• Responsible to implement all sales activities and maximize business opportunities in specific area of responsibility under the general guidance and supervision.

• Generate and maintain customers of defined accounts and areas through sales activities like face to face sales calls, telephone calls or entertainment and will include key responsibilities such as :To maintain a high level of exposure for the hotel through direct sales.

• Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts’ managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity

• Implement and execute all sales objectives and action plans to reach and exceed targets set

• Solicit and serve transient and group business and meetings

• Ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible

• Ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies

• Formulate corporate offer letters and yearly contracts and any other required business correspondence

• Provide feedback on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and / or direct mail.

• Target new markets and increased sales through proactive sales and negotiation techniques

• Execute local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.

• Attended retailer and distributor product and sales training events to consistently increase product knowledge.

• Attracted new clientele and developed customer relationships by hosting product-focused events.

• Developed strategic relationships with existing customers while conducting cold and warm calls with prospects.

• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

• Reached out to potential customers via telephone, email and in-person inquiries.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Worked with existing customers to increase purchases of products and services.
• Contacting potential clients to establish rapport and arrange meetings. • Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales. Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skill.

• Performed trend forecasting and market research to predict future opportunities, sales, risks and consumer behavior.
• Acted as product liaison with departments and vendors to keep apprised on delivery orders, deadlines and fashion show bookings.
• Worked with technical design and product management to provide accurate and complete design packages.
• Partnered with leadership team to support asset protection knowledge and awareness.
• Provided samples and swatches for post-production needs and retouching notes to internal and outside vendors.
• Worked with photographers and stylists to showcase products for optimal visibility.
• Clearly communicated design revisions to members of fashion design team.