Abhilasha Ojha
Lucknow
Summary
A result oriented professional with 10 years of experience in the Aviation Industry. Academically well exposed to Geography, Aviation and Hospitality Management. Self-motivated, hardworking & goal-oriented woman, with a high degree of flexibility, creativity, resourcefulness, commitment & optimism, determined to carve a successful and satisfying career in the industry. Keen learner, team player, result-oriented with good communication, negotiation, and interpersonal skills. Ability to work competently even for long durations. Profound ability to remain tactful and courteous in stressful situations.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Operations Officer
Women’s Fund Asia
Lucknow, UP
2019.06 - Current
- Responsible for supporting travel, boarding, and lodging, calendar management, and record management
- Support in coordinating and organizing meetings, events, conferences, travel, plans etc
- Of all relevant persons, which includes booking reasonable hotels, travel arrangements (all kinds) and visa assistance
- Effective creation and management of an ED’s calendar, particularly in finalizing meeting appointments- both physical and virtual
- Support in minuting and note-taking in meetings undertaken by the organization
- Be the focal point to receive and send all the incoming and outgoing information to/from the ED office respectively
- Ensure maintenance of relevant records of the office, including official reports, soft and hard filing, library etc
- Full filing of the legal compliance of the liaison office including reporting to the Director-General of Police, Director General of Income Tax
- Undertaking all the reporting and filling as per the registrar requirements
- Performing all the operational work of the organization including contract making and audit of the Liaison office
- Assisting the Hr department.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales
- Interacted with vendors to purchase and set up equipment and services
- Booked airfare, hotel and ground transportation to coordinate office travel
- Filed paperwork, sorted and delivered mail, and maintained office organization
- Worked with HR team to coordinate company events
Senior Customer Service Assistant
Jet Airways
Lucknow
2010.06 - 2019.06
- Reservation and Ticketing
- Load & Trim (9WB,737-700/800/900/9ER/ATR)
- Avsec Qualified
- World Tracer
- Airport Handling
- Greeted customers and listened closely to problems described to determine solutions
- Resolved customer service issues using company processes and policies and provided updates to customers
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing
- Responded proactively and positively to rapid change
Customer Service Agent
Yatri Mitra Travel Agency
Patna
2010.01 - 2010.04
- Ticketing & Reservation
- Used coordination and planning skills to achieve results according to schedule
- Carried out day-to-day duties accurately and efficiently
Customer Service Agent
Jet Airways, Gaya Designation: CSA
Patna, BR
2009.10 - 2010.01
- Airport Handling
- Customer complaint Handling
- Participated in team-building activities to enhance working relationships
- Maintained excellent attendance record, consistently arriving to work on time
Education
Bachelor of Arts - Geography Hons
Patna Women’s College
Patna City, BR 2005.01 - 2008.01
Senior Secondary Certificate -
Kendriya Vidyalaya Danapur
Patna City, BR 2004.01 - 2005.01
Higher Secondary Certificate -
Kendriya Vidyalaya Danapur Cantt
Patna City, BR 2003.01 - 2004.01
Skills
Compliance with operation procedures
Financial and operational reporting
Documentation and reporting
Cash Handling
Complaint resolution
Personal Information
Date of Birth : 30-05-1988
Father’s Name : Late Mr. Akhilesh Kumar Ojha
Category : General
Gender : Female
Home Town : Patna
Permanent Address : Flat no 602, Malvia Mansion, Urga Nagar, Khagaul Road, Patna, Bihar 801503
Timeline
Operations Officer
Women’s Fund Asia
2019.06 - Current
Senior Customer Service Assistant
Jet Airways
2010.06 - 2019.06
Customer Service Agent
Yatri Mitra Travel Agency
2010.01 - 2010.04
Customer Service Agent
Jet Airways, Gaya Designation: CSA
2009.10 - 2010.01
Bachelor of Arts - Geography Hons
Patna Women’s College
2005.01 - 2008.01
Senior Secondary Certificate -
Kendriya Vidyalaya Danapur
2004.01 - 2005.01
Higher Secondary Certificate -
Kendriya Vidyalaya Danapur Cantt
2003.01 - 2004.01