Associate Technical support
- Provide highly skilled phone and email support to customers
- Ensuring proper and consistent documentation in service
- Follow and review knowledge base articles and create appropriate action plans for accuracy to resolve issues
- Troubleshooting hardware and software related issues
- Worked with Active directory in managing user accounts, password resets and software installations
- Created and resolved tickets under change gear and servicenow
- Escalated unresolved cases to the relevant support team
- Worked with the Exchange admin center to create Distribution lists
- Written clear and concise technical documentation for internal and external use.