Summary
Work History
Education
Skills
Languages
Hobbies and Interests
Projects
Disclaimer
Timeline
Generic

ABHILASHA PENNA

Nalgonda

Summary

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Work History

Associate Technical support

Tech Mahindra
  • Provide highly skilled phone and email support to customers
  • Ensuring proper and consistent documentation in service
  • Follow and review knowledge base articles and create appropriate action plans for accuracy to resolve issues
  • Troubleshooting hardware and software related issues
  • Worked with Active directory in managing user accounts, password resets and software installations
  • Created and resolved tickets under change gear and servicenow
  • Escalated unresolved cases to the relevant support team
  • Worked with the Exchange admin center to create Distribution lists
  • Written clear and concise technical documentation for internal and external use.

Education

B.Tech Computer Science and Engineering (CSE) -

Sree dattha institute of Engineering and science
01.2023

Intermediate -

Pragathi Girls Junior College, Nalgonda,TS
01.2019

10th Class -

St.Alphonsus High School, Nalgonda,TS
01.2017

Skills

  • A quick learner with good verbal and non-verbal skills
  • Good team player and multi-tasking
  • Excellent communication and presentation skills
  • AGILE SKILLS
  • Technical troubleshooting
  • Remote desktop
  • Software Applications
  • MONGO DB
  • Servicenow
  • Active directory
  • Zscaler
  • SQL
  • AWS
  • GITLAB
  • JAVASCRIPT
  • Time Management
  • Team work
  • SCRUM SKILLS

Languages

English
Telugu
Hindi

Hobbies and Interests

  • Singing
  • Dancing
  • Anchoring

Projects

Digital Blood Banking System

This project aims to interconnect all blood donors into a single network, where donor information can be stored and easily accessed. The goal is to facilitate quick and efficient access to donor data when blood is needed, without relying on third-party intermediaries. The system allows admins to manage information regarding blood donors and recipients, enabling direct communication and quick decision-making in emergency situations.

House Price Prediction Using Machine Learning Techniques

The purpose of this project is to predict house prices based on previous market trends and future developments. By using machine learning techniques, the system aims to offer pricing predictions that cater to both literate and illiterate customers, helping them make informed decisions according to their budgets and priorities. It analyzes historical data and upcoming real estate trends to forecast future prices.

Crime Rate Prediction & Analysis Using K-Means Clustering Algorithm

This project focuses on predicting crime rates in the future, helping to identify areas and age groups that may have higher or lower criminal tendencies. The K-Means clustering algorithm is used to group and analyze crime data, which can assist law enforcement and policymakers in focusing on high-risk areas or demographics, thereby improving prevention strategies and reducing crime rates.

Disclaimer

I hereby declare that the above details furnished here is true to the best of my knowledge.

Timeline

Associate Technical support

Tech Mahindra

B.Tech Computer Science and Engineering (CSE) -

Sree dattha institute of Engineering and science

Intermediate -

Pragathi Girls Junior College, Nalgonda,TS

10th Class -

St.Alphonsus High School, Nalgonda,TS
ABHILASHA PENNA