Experienced lead administrator with a strong track record in designing, implementing, and managing virtualization infrastructures over a 12-year career. Demonstrated ability to optimize system performance, ensure high availability, and troubleshoot complex technical issues. Eager to leverage skills and knowledge in a challenging IT environment that values innovation and growth.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Lead VMware Support
Payoda Technologies
01.2025 - Current
Client :- Lenove
Provided L3 support for VMware Cloud Foundation environments running on all hardware Vendors, resolving issues related to vSphere, vSAN, NSX-T, and SDDC Manager,vRxrail and other HCI Infra.
Conducted root cause analysis (RCA) for critical incidents and collaborated with VMware and Lenovo engineering teams to resolve complex technical issues.
Delivered proactive guidance and best practices to Lenovo customers for deploying, managing, and optimizing VCF, and other HCI environments.
Developed technical documentation, knowledge base articles, and troubleshooting guides specific to VCF and other HCI privite cloud infra.
Optimized performance of client infra including vSAN storage, networking, and workload balancing.
Trained L1/L2 support teams and Lenovo partners on VCF/HCI related technologies and troubleshooting methodologies.
Proven expertise in troubleshooting, optimizing, and resolving complex technical issues related to vSphere, vSAN, and SDDC Manager Nutanix.
Adept at providing advanced technical support, conducting root cause analysis, and delivering tailored solutions to ensure optimal performance and customer satisfaction for Lenovo customers.
Lead Administrator
Pine Labs
07.2021 - 12.2024
Responsible for planning, designing, implementing, and maintaining the IT infrastructure of an organization
This includes managing projects, schedules resources, and vendors, as well as ensuring compliance with standards, policies, and regulations.
IT infrastructure team lead also supervises and mentors the IT infrastructure specialists.
Designs, plans, and implements systems that are high performing, scalable, fault tolerant, secure, and compliant.
Implemented, and managed VMware virtualization infrastructure 7.0, including vSphere, vCenter, and ESXi
Investigate and resolve host failures, HA (High Availability) issues, and DRS (Distributed Resource Scheduler) anomalies
Provide L3 support for VMware Cloud Foundation, Nutanix, Vxrail. addressing and resolving complex technical issues and providing guidance to L1, L2 support teams
Provided high-level support for VMware, Nutanix and Windows environments, resolving complex technical issues and implementing best practices
Developed and maintained documentation for VMware/Nuatnix configurations, processes, and troubleshooting procedures
Deployed and managed virtual machines, templates and snapshots
Collaborated with network and storage teams to ensure seamless integration with virtualized environments
Proficiency in managing Windows Server 2016/2019/2022 environments, including installation, configuration, and performance tuning
Cluster Installation & Configuration: Skilled in installing and configuring Windows Server Failover Clustering (WSFC) for high availability and load balancing across multiple Windows Server nodes
Conduct performance tuning and capacity planning, utilizing VMware vRealize Operations Manager to monitor and optimize virtual environments
Collaborated with vendors and third-party service providers to resolve hardware and software issues
Implemented security best practices and ensured compliance with industry standards and regulations.
Disaster Recovery Planning
VMware vSphere Expertise
Cloud Infrastructure Management
Mentoring and training
Engineer Trainee
Intarvo Technologies Lt
Noida
08.2012 - 05.2024
Saved money on projects with dedicated use of value engineering principles.
Maintained accurate and updated files for engineering documentation.
Oversaw work of junior engineers, teaching concepts, correcting work and sharing field expertise.
Managed field installations, overseeing work of contractors and collaborating with architects and inspectors to address build issues.
End user desktop support on help Desk.
MIS reporting by using MS Excel at Operational and Client level.
Participated in team meetings, providing valuable input on engineering strategies and offering suggestions for improvement based on knowledge gained during the trainee program.
Senior Server Administrator
Pine Payment Solutions SDN BHD
12.2019 - 07.2021
Subject Matter expert in Nutanix and Vmware HCI Infra
Administered and maintained VMware/Nutanix Server environments, ensuring optimal performance and reliability
Administered and maintained Windows Server environments, ensuring optimal performance and reliability
Conducted routine system updates, patches, and upgrades
Monitored system performance and implemented proactive measures to address potential issues
Handling high Severity bridge calls along with the Critical Incident Management Team for resolving technical issues related to windows and VMware
Participated in on-call rotations to provide 24/7 support for critical systems
Install, configure, and maintain Windows Server environments (Windows Server 2016/2019/2022)
Conduct regular security assessments and respond to vulnerabilities or breaches.
Senior Information Technology Administrator
Pinelabs
10.2014 - 12.2019
Create, configure, and manage virtual machines (VMs) in VMware environments (vSphere, ESXi)
Monitor the performance of virtual environments and optimize resources (CPU, memory, storage)
Investigate and resolve host failures, HA (High Availability) issues, and DRS (Distributed Resource Scheduler) anomalies
Perform routine updates and patches to VMware infrastructure (vCenter, ESXi hosts, etc.)
Upgrade VMware tools and hardware versions for virtual machines.
Collaborated with project teams to ensure successful implementation of IT projects.
Evaluated existing IT infrastructure and made recommendations for improvements or upgrades.
FMS Engineer
CMS Info System Pvt Ltd
Noida
07.2013 - 10.2014
Diagnose and resolve hardware, software, and networking issues on desktop/laptop systems
Support issues related to operating systems (Windows, macOS, Linux), office applications, and company-specific software
Install, configure, and maintain desktop systems and applications
Set up new computers, install software, and transfer data
Configure peripherals like printers, scanners, and other devices
Respond to helpdesk tickets and provide remote or on-site support to employees.
VM Creation, Modification and Server patching.
Domain User Account creation, modification in Windows AD.
Education
Bachelor of Engineering - Electronics and Instrumentation
RGTU
Bhopal
07.2008 - 05.2012
Skills
Experience with virtualization platforms
Installation project coordination
Team management
Timely shift organization
Infrastructure maintenance
Incident response management
vSphere management expertise
VMware vRealize Operations expertise
VMware SRM Administration
Management of Nutanix HCI clusters
VxRail hyper-converged infrastructure
Virtualized storage management
VMware Cloud Foundation
VMware vRealize Suite Lifecycle Manager
VMware infrastructure upgrades
VMware identity management
Virtual environment administration
Certification
Data Center Virtualization 2023 (VCP-DCV 2023), VMware Certification, Noida, India
Timeline
Lead VMware Support
Payoda Technologies
01.2025 - Current
Lead Administrator
Pine Labs
07.2021 - 12.2024
Senior Server Administrator
Pine Payment Solutions SDN BHD
12.2019 - 07.2021
Senior Information Technology Administrator
Pinelabs
10.2014 - 12.2019
FMS Engineer
CMS Info System Pvt Ltd
07.2013 - 10.2014
Engineer Trainee
Intarvo Technologies Lt
08.2012 - 05.2024
Bachelor of Engineering - Electronics and Instrumentation
SENIOR SOFTWARE DEVELOPMENT ENGINEER II at Cloud Collab Technologies IntelsatSENIOR SOFTWARE DEVELOPMENT ENGINEER II at Cloud Collab Technologies Intelsat