Abhilasha Singh

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Responsible for managing employee's schedules and vacations
• Completing daily and weekly reports for the company.
• Audited, coached, and trained Customer Service Representatives.
• Client Handling and manage client orders and provide them proper technical specifications.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Coordinated the special handling accounts and as-is inventory.
• Held weekly team meetings to inform team members on company news and updates. Managed over 50 customer calls per day.

Build contacts with potential clients to create new business opportunities.

• Arrange meetings for senior management with prospective clients.
• Listen to customer requirements and present appropriately to make a sale.
• Maintain and develop relationships with existing customers in person and via telephone calls and emails.
• Make accurate, rapid cost calculations and providing customers with quotations.
• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Identified business development challenges and customer concerns for proactive resolution.