Abhilasha Singh
Business Development
Delhi
Summary
Results-oriented Client Relationship Manager recognized for driving efficiency in task execution. Specializes in strategic planning and enhancing customer satisfaction, contributing to sustained client loyalty. Exceptional communication and adaptability skills ensure effective client engagement and resolution of issues.
Overview
9
9
years of professional experience
Work History
Client Relationship Manager
Hirekey Consultancy
Noida
08.2021 - 09.2025
- Cultivated strong client relationships through regular communication and follow-ups.
- Trained junior staff on best practices for client engagement and relationship management.
- Participated in training sessions with staff members on topics related to client relationship management.
- Negotiated contracts with clients for various services.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Team Lead online Sales
INDUSTRYBUYING.COM
08.2016 - 04.2021
- Monitored daily operations to maintain workflow efficiency and quality standards.
- Assisted in resolving customer inquiries and issues effectively and promptly.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
Education
B. Tech -
Dr. A.P.J. Abdul Kalam Technical University
UTTAR PRADESHData Science Diploma Course -
IIM RAIPUR
RAIPURSkills
- Salesforce
- Negotiation and closing abilities
- CRM software proficiency
- Analytical and problem-solving skills
- Team collaboration and independence
Languages
Hindi
First Language
English
Advanced (C1)
C1
Work Preference
Work Type
Full TimeContract WorkInternshipLocation Preference
RemoteHybridTimeline
Client Relationship Manager
Hirekey Consultancy
08.2021 - 09.2025
Team Lead online Sales
INDUSTRYBUYING.COM
08.2016 - 04.2021
B. Tech -
Dr. A.P.J. Abdul Kalam Technical University
Data Science Diploma Course -
IIM RAIPUR
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