Abhilash Aravind Ramji

• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
• Communicating on a day to day basis with Account Executives, Project Managers with the information necessary to move service tickets forward for high priority contract clients on Connectwise.
• Utilize ticketing system (Connectwise) to manage and track a high volume of on-site repairs.
• Prioritized clients (Contract) requiring urgent attention in situations involving high criticality.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Strictly followed deadlines and was able to assign a resource especially in SLA scenarios which involved DGS - 4, DGS- 8 where a client expected a technician to be on-site within 4 hours/ 8 hours for clients such as Ferrari etc
• Focused on building good relationships with clients and colleagues by assisting them as required on any process related queries.
• Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
• Utilized proactive communication abilities to resolve employment-related disputes.

• Deal Administration: Experienced with providing admin support to Account executives/ Project Managers in my current role as a service dispatch coordinator.
• 1 year of experience working in a project focused environment in my current role by communicating across various departments (Programming, Entitlement Escalations, Tier 1, Tier 2 teams, Project Managers, Account Executives, Client Success Managers) cross-functionally to gather the information required to move the primary/critical processes forward.
• Possess the analytical/problem solving and multi-tasking skills to adhere to strict deadlines while working under pressure. Working with high priority contract clients consistently along with the project managers and the account executives to help move the projects forward by providing the services required to expedite the process in my current role.

Exceptions Report

Steel monitoring

-Steel status files from all forgers.

-Review negative at a part number level.

-Make necessary steel movements and orders to mitigate any short fall.

-Ensure coverage for at least 3 months and safety stock in place.

-Review the exceptions report weekly.

-US weekly meeting on orders and exceptions.

-Aligning ASNs in the SAP MM system.

-Circulate the ZPONAR to the forgers and ensure POs align in the system.