Abhilash Kumar Pattanaik

I am a Techo-Functional Consultant cum Business Analyst with around 6 years of experience in Manufacturing, Health Care, Pharma, E-Commerce, Ed-Tech, and Insurance Business Analysis and Project Management. Passionate about creativity and quality in work. I have demonstrated deep expertise in using my business analysis skills to build and nurture an organization’s projects and yield stellar results for all stakeholders. I look forward to using my technical and management expertise to create value for the organization and its customers.
I believe in empathy, smart work, teamwork, and most importantly, continuous learning.

Key Competencies:
Product Management
Product Life-Cycle management
Business Analysis
Gap Analysis
Requirements Gathering
UI designing/ Wire-framing

Technologies:
MS (Excel, Powerpoint), JIRA, Moqups, Power BI

Methodologies:
Agile, Scrum.

• SAFe Agilist 6.0 by Scaled Agile Inc.
• Scrum Master Certified by ScrumStudy
• Project Management by 365 Data Science
• Business Agility Professional by Certiprof
• Product Management for AI & Data Science by 365 Data Science
• AI Applications for Business Success by 365 Data Science
• Data-Driven Business Growth by 365 Data Science
• Product Management Basics by Pendo
• API Product Manager by API Academy
• Project Management for Beginners by PMI
• Kickoff Agile & Waterfall by PMI
• Business English Certificate (BEC) Preliminary by Cambridge

• B2B Pharmaceutical Digitization (PwC, 2023): Led project management for B2B pharmaceutical platform development. Collaborated with retailers, distributors, and manufacturers to define requirements and streamline supply chain operations. Optimised platform functionalities for efficient ordering, inventory management, and payments to improve user experience. Drove data-driven decision-making for process improvements.
• Multi-department Healthcare CRM (PwC, 2023): Conducted data analysis for healthcare CRM development, focusing on patient management, multi-department collaboration, and reporting. Built data models, generated actionable insights, and optimised data-driven decision-making.
• Implementation of Salesforce for BFSI Sector (PwC, 2022): Implemented Salesforce Service Cloud focusing on policy inquiries, claims processing, and customer onboarding. Developed custom workflows and automated processes to improve case resolution times and enhance customer satisfaction.
• Audit Insights Manufacturing Industry Dashboards (PwC, 2022): Engineered intuitive and interactive Power BI dashboards for 50 Risk/Exception KPIs from auditing reports sourced across various data channels (including SAP), established an omnichannel data pipeline for ETL processes in the production environment, and implemented an anomaly detection system for automated auditing
• Internal Skill Repository (Bourntec, 2022): Designed and implemented an internal skill & talent management portal, maintaining bench and deployed employees’ project details, and created an auto-suggestion mechanism to map bench resources with relevant skills for specific projects
• Migration from legacy system to Salesforce for US Insurance Broker (Bourntec, 2021): Developed a standalone Salesforce application by integrating data from multiple CRM and ERP sources, designed an anomaly detection system, analyzed data to extract insights, and predicted potential customers by providing visual dashboards
• Multi-Vendor B2B & B2C E-commerce (PB SoftTech, 2021): Created multiple seamless online marketplace experiences for both customers and sellers with our multi-vendor B2B and B2C e-commerce platforms. From websites to mobile applications, our solution facilitated efficient transactions and interactions, empowering businesses to thrive in the digital marketplaces
• Edu-Tech Platform (PB SoftTech, 2020): Created multi-channel gamified E-learning platforms encompassing online tutoring, home tuition, video libraries, webinars, tests, and knowledge forums, connecting tutors, content creators, and students. Additionally, developed a digital playground for coding and virtual interviews.
• On-demand Service Platform (PB SoftTech, 2019): Designed and developed an American on-demand home services website and app, enabling users to search for, rate, and hire local service providers across various domains, including home improvement, financial and legal services, computer/IT repair, and event planning