Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 4 years experience in banking (personal loans & cross sales). Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Computer Skills
Interpersonal Communication
Task Prioritization
Client Relations
Team Collaboration
Banking operations knowledge
As a Relationship Manager, I held the responsibility for fostering and maintaining strong relationships with clients or customers. My responsibilities include understanding client needs, providing personalized service, and offering tailored solutions to meet their goals. Collaborating with internal teams to address client concerns, anticipate future needs, and ensure customer satisfaction with effective communication skills, ability to build rapport, and strategic thinking which is essential in driving client retention and loyalty, in turn playing a key role in nurturing long-term relationships and contributing to business growth. As specialized in (personal loans and cross sales), I reviewed loan agreements to verify completeness and accuracy according to applicable policies and executed loan origination process, including ordering credit reports, appraisals and preliminary title reports, educated customers on variety of loan products and available credit options promote valuable decision making. and also resolved interpersonal conflicts by listening, finding common ground and building relationships. I quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
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