ABHILASHSHREE C

SCRUM Master

• Facilitating SCRUM team to manage their tasks and driving SCRUM ceremonies (Daily SCRUM, PI/Sprint Planning, Sprint Review and Retrospectives)
• Coach teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Track Team’s progress through burndown, burn up charts & velocity trends ensuring project deadlines are met
• Generate/Share reports for IT project progress and performance with stakeholders
• Supporting team progress by removing impediments and enable team collaboration
• Communicate with Stakeholders and keep them informed of project’s progress
• Support Product owner on activities such as backlog refinement and backlog health
• Participate in SCRUM Master CoP (Community of Practice) to discuss on improvements as SCRUM master
• Attend program level SoS (SCRUM of SCRUM) and retrospective meetings
• Good knowledge about agile techniques like User stories, Continuous integration/testing, Pairing, Agile Games etc.,
• Promoting culture of continuous improvement and help teams identify areas of enhancement
• Manage product backlog and supported Scrum framework for monthly sprint releases
• Work closely and listen to team members' feedback to identify issues and resolve conflicts
• Act as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes

Project Change, Configuration and Documentation Management Lead

As a Lead, I support to process team to carry out below activities

• Define/Implement Processes for Configuration, Change and Document Management
• Developed training materials, presentations and information packages for development teams within program
• Lead process team & chair alignment meetings involving other process owners
• Key User for all Configuration/Change/Document Management Tools. Lead multiple tool migration at project level ensuring smooth transition
• Liaise with senior management in devising and implementing strategies leading to improved software delivery efficiencies
• Collaborated with Product Owners to identify process related issues and solve them to ensure high-quality product
• Prepare and present management with detailed KPIs for different process areas to track efficiency and improve as necessary. In addition, produced development, requirements and test case related KPIs to help development team to improve
• Train Team members on use of IT tools and applications.
• Support Release Activities by creating software and document baselines

Worked as a Process consultant (Change, Configuration and Service Level management) in multi vendor environment (Using SIAM processes)

Some of the responsibilities include

• Chairing Cross vendor meetings, Identify and deliver process improvements, Develop and implement SIAM training programs, support Problem/Incident Managers
• Lead Customer’s Configuration Management process - Update to Configuration Management process documentation, Implemented CMDB service models, Data quality rules and reporting, designed roadmap for onboarding CI data to SCG CMDB, CI audits, set up ServiceNow Discovery etc.,
• Lead Change Management Process - Hosting CAB, Review/approve high risk changes, Document update, Maintain & Communicate forward schedule of change, Conduct PIRs, supported Cloud migration

Service Management Consultant : Responsibilities handled

• Design, implement and management of Service Management processes
• Lead process improvements,
• Tailoring processes to fit to agile way of working,
• Establish strategic approach to manage SM processes
• Build/monitor SLA/KPIs & Prepare/present service metrics to higher management/stakeholders
• Support team members to carry out BAU activities.

Change Management

Worked as a core team member/Lead. Some of the responsibilities include:

Change quality review and approvals, risk and impact assessment, process documentation, procedure/SoP creation, defining SLA/KPIs and report automation, process standard & emergency changes, facilitate “Change Advisory Board (CAB)”, ECAB, “Post Implementation Review”, “Change Management Council”, change audits, follow up change closure, root cause analysis, risk and mitigation, communication plan, implement CSI and best practices, trainings, release management

Configuration Management

Implementing configuration management policy/standards, and developing configuration management plans/procedures, define CM scope, addition/updating/deletion of CIs/attributes/relationships, continuous process improvement, processing CMS requests, CI audits, data cleanup activities, creating and populating project files, tracking/resolving CMDB discovery issues, remediate process gaps, facilitate stakeholder meetings, process trainings

Incident Management

Incident queue monitoring, ensure service targets are met, communicate critical incidents, analyze/assign incident, collaborate for earliest resolution, user management - Communication and escalation, co-ordinate with KM team to update knowledge article, Co-ordinate with PM team to initiate problem, Define SLA/KPIs, automate reports, incident quality audits, CSI, Client meetings, follow up incident closure

Problem Management

Managing Problem records - Problem identification/recording, problem investigation/diagnostics, Problem resolution/closure, Identify problem root cause, proactive problem management, document workarounds and circulate to other processes, PM techniques - 5 why, fish bone, brainstorming etc., collaborate with cross process teams for improvements