Abhilekh Kumar
VIJAYWADA
Summary
Dynamic General Manager with a proven track record at Hotel Manorama Vijaywada, enhancing operational efficiency and driving revenue growth. Expert in cost reduction strategies and team leadership, I increased room ARR by 45% and improved guest satisfaction ratings. Committed to fostering strong vendor relationships and optimizing business processes for sustained success. Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
15
15
years of professional experience
Work History
General Manager
Hotel Manorama Vijaywada/Holiday Inn Express & Suites by IHG
Vijaywada
06.2023 - Current
- Hotel Ranking was #67 on Trip Advisor, came #03, from last 06 Months it is on 5th position among 81 Hotels in city
- Hotel Ranking was 3.8 0n Google, now it is 4.1
- Rooms ARR Increased from 2000 to 2900
- REV Par Increased from 1500 to 1900
- Made Tie Up with Eazy Dinner and Swiggy Dine out with all f&B Outlets
- Lead 02 Times Classification Audit of the Hotel
- Advanced productivity KPIs to achieve key business goals and objectives
- Introduced new methods, practices and systems to reduce turnaround time
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Spearheaded department training to enhance employee performance and boost employee productivity
- Formulated processes to reduce downtime and financial loss
- Reviewed operations reports to understand numbers and trends
- Developed systems to track and log work issues
- Increased profit by streamlining operations
- Identified procedure or process changes required to improve performance and productivity
- Evaluated suppliers to maintain cost controls and improve operations
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Directed initiatives to improve work environment, company culture or overall business
Operation Manager
Manorama Hotel
Vijaywada
05.2022 - 06.2023
- Introduced new SOP & methods, practices and systems to reduce turnaround time
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Spearheaded department training to enhance employee performance and boost employee productivity
- Increased profit by streamlining operations
- Identified procedure or process changes required to improve performance and productivity
- Evaluated suppliers to maintain cost controls and improve operations
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Directed initiatives to improve work environment, company culture or overall business strategy
- Identified and resolved unauthorized, unsafe or ineffective practices
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
Operation Manager
Brown Town Resort Spa & Convention
Hyderabad
11.2021 - 05.2022
- Prepared annual budgets with controls to prevent overages
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Developed systems to track and log work issues
- Identified procedure or process changes required to improve performance and productivity
- Directed initiatives to improve work environment, company culture or overall business strategy
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
- Partnered with vendors and suppliers to effectively manage and budget
Food & Beverages Manager
Country Inn & Suites
Gurugram
09.2021 - 11.2021
- Learned other teammates’ work tasks to train as backup
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability
- Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens, and alcoholic content
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics
- Developed ongoing training initiative to improve beverage knowledge of serving employees
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
Assistant Food and Beverage Manager
Radisson Lucknow City Center
Lucknow
04.2020 - 08.2021
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions
- Resolved customer complaints involving food or beverage quality and service
Restaurant Manager
Radisson Lucknow City Center
Lucknow
04.2018 - 05.2020
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Led and directed team members on effective methods, operations and procedures
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Interacted positively with customers while promoting hotel facilities and services
- Created fun team building activities to engage staff in upselling to meet revenue targets
- Prepared for and executed new menu implementations
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes
Assistant Restaurant Manager
Trance Green Field Resort & Convention Center
Hyderabad
06.2017 - 03.2018
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Supervised all areas of restaurant to keep it clean and well-maintained
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Motivated staff to perform at peak efficiency and quality
- Maximized quality assurance by completing frequent line checks
Team Leader
Radisson Blu Plaza Hyderabad
Hyderabad
11.2014 - 05.2017
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality
- Responded to customer complaints, addressing concerns and distress with amicable interactions
- Maintained highest standards for beverage quality and service
- Resolved customer complaints involving food or beverage quality and service
Team Member
Vivanta Surajkund, NCR
Faridabad
11.2010 - 10.2014
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Checked dining area supplies of linens, wrapped silverware and replenished low stock
- Set up advertising signs and displays on shelves, counters and tables
- Engaged in suggestive selling and other sales techniques
- Provided attentive service and proactively assessed guest needs
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions
Team Member
Leela Kempinski Gurugram
Gurugram
08.2010 - 10.2010
Education
BSC IN HHA - HOSPITALITY
IHM GUWAHATI
GUWAHATI07.2010
Skills
- Cost Reduction Strategies
- Team Leadership
- Supply Chain Distribution
- Relationship Development
- Workflow planning
- Budgeting and forecasting
- Management information systems
- Business administration
- Risk management
- Cross-functional communications
- Customer relations specialist
- Business Development
- P&L Management
- Vendor sourcing
- Budgeting
- Superb time management skills
- Contract Management
- Revenue management
- Employee training
- Operational efficiency
Languages
ENGLISH
First Language
Timeline
General Manager
Hotel Manorama Vijaywada/Holiday Inn Express & Suites by IHG
06.2023 - Current
Operation Manager
Manorama Hotel
05.2022 - 06.2023
Operation Manager
Brown Town Resort Spa & Convention
11.2021 - 05.2022
Food & Beverages Manager
Country Inn & Suites
09.2021 - 11.2021
Assistant Food and Beverage Manager
Radisson Lucknow City Center
04.2020 - 08.2021
Restaurant Manager
Radisson Lucknow City Center
04.2018 - 05.2020
Assistant Restaurant Manager
Trance Green Field Resort & Convention Center
06.2017 - 03.2018
Team Leader
Radisson Blu Plaza Hyderabad
11.2014 - 05.2017
Team Member
Vivanta Surajkund, NCR
11.2010 - 10.2014
Team Member
Leela Kempinski Gurugram
08.2010 - 10.2010
BSC IN HHA - HOSPITALITY
IHM GUWAHATI