Abhilesh Gupta

Results-driven Service Manager with over 17 years of experience in managing service operations, optimizing customer satisfaction, and leading high-performing teams. Proven expertise in implementing process improvements, resolving complex issues, and maintaining compliance with service-level agreements (SLAs). Adept at fostering strong client relationships and driving business growth through exceptional service delivery.

• Stromboli (Azure), Platform Manager, Administered Azure services (Databricks, Data Factory, SQL DB) for data migration and analytics., Secured Azure Analysis Services and storage accounts using advanced configurations., Integrated on-premises networks with Azure virtual networks for seamless data flow.
• Dataiku Setup & Configuration, Platform Manager, Designed end-to-end infrastructure architecture for Dataiku on Azure., Configured Docker and Kubernetes environments for optimized data science workflows.
• Talend Remote Engine Integration, Product Owner, Established clustering and monitoring frameworks for Talend platform., Configured secure data pipelines, improving performance by 30%.
• Documentum Upgrade, Documentum Administrator, Upgraded Documentum environment to version 20.4, migrating 6TB of data seamlessly., Performed SSO configurations, vulnerability fixes, and advanced performance analysis.

• Microsoft Azure Certified (Fundamentals, Administrator)
• Dynatrace, Dataiku, Talend, Documentum
• Proficient in GitHub, JIRA, Apache Tomcat, and Agile Methodologies

• Business Requirements Analysis: Initiated business support application consolidation and now leading a global team of Business Application Support having team across India, France, Italy. Also managing outsourced support activities.
• Cross-Functional Collaboration: Prioritize, track, and follow up on requirements with cross-functional teams such as operations, technology vendors, security, product, and hardware.
• RPA – Solution Manager and product owner - Responsible for driving the RPA initiative, which has delivered promising results and is rapidly progressing toward hyper-automation and citizen development.
• Capacity Management: Enhance system capacity to manage increased load by setting up new servers, handling vendor proposals, creating POs (Purchase Orders) and TCO (Total Cost of Ownership) sheets, and planning and managing Opex and Capex budgets.
• Team Management and Mentorship: Organized and detail-oriented, capable of balancing priorities to meet deadlines. Lead and mentor the team effectively to achieve management objectives.
• Project Support: Provide mentorship and guidance to project managers and team members, fostering collaboration to ensure alignment and synergy across teams.
• Risk Management: Identify potential risks and issues that could impact the program, implement mitigation strategies, and manage escalation processes.
• Outcome Delivery: Ensure that projects deliver outcomes that meet quality standards and program objectives.
• Performance Evaluation: Conduct reviews and assessments to evaluate overall performance.
• Change Management: Drive change initiatives, address resistance, and ensure successful adoption of changes within the organization.
• Progress Tracking: Monitor the progress of individual projects and the overall program, measuring success through KPIs (Key Performance Indicators) and benefits realization.