ABHILESH KUMAR
Account Manager
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Account Manager
AMAZON SMART COMMERCE SMART SOLUTION PVT LTD
Kolkata
06.2020 - Current
- Managing 30 accounts quarterly and help them to grow their business
- Guide and assist the seller to solve their operational challenges which they face on regular basis
- Analyzing the data and sharing inputs on regular basis and convince them to adopt those inputs
- Planning to manage price competitiveness for all managed sellers in apparel category
- Deep dive on data to provide inputs to different stakeholders
- Help the new joiners to get trained with my own personal experience and skills
- Uncovered business opportunities through market and industry research and executed processes to capitalize on opportunities for increased profitability.
Team Lead
PAYTM SERVICES PVT LTD
Kolkata
01.2020 - 05.2020
- Sales
- Leading a team of 6 off-role FSE's
- Revenue generation through EDC sales
- Recruitment through walk-in & campus interview
- Inspired and managed teams in operational improvements, increasing overall productivity
- Verified that teams carried out task in compliance with company regulations.
Territory Sales Manager
Rivigo Logistics
Kolkata
05.2019 - 12.2019
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Communicated regularly with booking agents and vehicle owners to finalize the load and monetize it.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Manager
INDIAMART INTERMESH LTD
Pune
02.2016 - 04.2019
- Provide account related service, renewals of their accounts, and upgradation of their existing accounts
- Relationship building for better understanding of their requirements
- On boarding clients with turnover more than 500 crores
- Renewal Champ
- Top performer of the year
- Consistent performer of the year
- Sold 2 ILP in a single month.
Customer Support Associate
TECH MAHINDRA
05.2019 - 04.2019
- Self motivated 100%
- Excel 80%
- Communication & negotiation100%, Track customer service cases and updated servicesoftware with customer information
- Offered advice and assistance to customer, payingattention to special needs or want
- Maintained Customer satisfaction with forward-thinking strategies focused on addressing customerneeds and resolve concerns.
Education
PGDM in Marketing - Marketing
Pune Institute of Business Management
Pune 06.2014 - 05.2016
Bachelor Of Commerce - Commerce
Umesh Chandra College
Kolkata 06.2010 - 06.2013
Higher Secondary - Commerce
Kendriya Vidyalaya Cossipore
Kolkata 04.2008 - 04.2010
Skills
Business development and planning
Business Development
Relationship building and management
Account management
Cold calling skills
Upselling
Timeline
Account Manager
AMAZON SMART COMMERCE SMART SOLUTION PVT LTD
06.2020 - Current
Team Lead
PAYTM SERVICES PVT LTD
01.2020 - 05.2020
Territory Sales Manager
Rivigo Logistics
05.2019 - 12.2019
Customer Support Associate
TECH MAHINDRA
05.2019 - 04.2019
Manager
INDIAMART INTERMESH LTD
02.2016 - 04.2019
PGDM in Marketing - Marketing
Pune Institute of Business Management
06.2014 - 05.2016
Bachelor Of Commerce - Commerce
Umesh Chandra College
06.2010 - 06.2013
Higher Secondary - Commerce
Kendriya Vidyalaya Cossipore
04.2008 - 04.2010