ABHIMANYOU DHIVER
Venue Manager
Ahmedabad,GJ
Summary
Accomplished and energetic Store & Venue Manager with over 11 years of progressive experience in Retail, Quick Service Restaurants (QSR), and Family Entertainment Centers. Expertise in team building, store operations, revenue generation, guest experience, and process compliance. Recognized for training success, sales excellence, and consistently exceeding KPIs. Strong leadership in high-volume environments with a focus on guest satisfaction and profitability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Timezone Entertainment Pvt. Ltd.
Ahmedabad
03.2023 - Current
- Spearheading venue operations at Palladium Mall, ensuring SOP compliance and guest delight.
- Drove initiatives to increase average transaction value (ATV) and repeat footfall.
- Conducted weekly audits and staff assessments to uphold service and operational standards.
- Rolled out promotional campaigns and trained Fun Squad for effective guest interactions.
- Developed reward strategies to create a memorable guest experience for children and families.
Store Manager
Zudio (A Tata Trent Company)
09.2021 - 03.2023
- Managed daily store operations including recruitment, training, and visual merchandising.
- Delivered improved revenue through localized business planning and customer profiling.
- Ensured accurate inventory control, weekly VM reporting, and effective stock rotation.
- Liaised with the buying team for feedback on new product performance and market trends.
Restaurant Manager
McDonald's (Hardcastle Restaurants Pvt. Ltd.)
05.2013 - 09.2021
- Oversaw restaurant operations for one of India's top-performing QSR chains.
- Recruited, trained, and mentored a team of 25+ across multiple shifts.
- Drove consistent sales growth through customer retention strategies and fast service.
- Managed food safety, vendor relations, marketing events, and performance metrics.
- Implemented waste reduction techniques, contributing to improved profit margins.
Education
PGDM - Retail Management
Welingkar Institute of Management
Mumbai07-2025
Bachelor of Commerce -
Mumbai University
01.2015
12th -
UP Board
01.2012
Skills
- Strategic Store Operations
- Customer Experience Excellence
- Staff Training & Development
- Visual Merchandising
- Inventory & Shrinkage Control
- Revenue Growth Strategies
- ERP & POS Software Proficiency
- Complaint Resolution
- Cross-Functional Team Leadership
- Employee training
- Delegating work
- Customer relations
- Market trend analysis
- Loss prevention procedures
- Competitor monitoring
- Budgeting and cost control
- Retail merchandise quality standards
- Problem-solving
- Staff supervision
- Customer response
- Report generation
- Recruitment and hiring
- Friendly and positive
- Team leadership
- Goals and performance
- Store opening and closing procedures
- Inventory oversight
- Operational efficiency
- Employee scheduling
Certification
- Tally ERP9
- Computer Diploma
- Restaurant Learning Practice
Languages
- English, Professional Proficiency
- Hindi, Native Proficiency
Key Project
ERP Software Launch (Mcdonalds, Gujarat Region), Acted as Master Trainer, training 20+ Store and Assistant Managers across Gujarat., Delivered 24/7 remote support to ensure a smooth transition and successful implementation., Enabled timely certification completion for stores, ensuring operational continuity.
Accomplishments
- Employee of the QTR in Hardcastle Restaurant Pvt. Ltd
- 1st Rank Venue in West region at time zone for QTR.
- Best in Team Award during Restaurant Learning Practice Workshop in 2021
- Golden Archive Trophy winner in Hardcastle restaurant pvt ltd.
- Winner of Melburn Completion in OND 2019 as Customer Experience Manager
Timeline
Store Manager
Timezone Entertainment Pvt. Ltd.
03.2023 - Current
Store Manager
Zudio (A Tata Trent Company)
09.2021 - 03.2023
Restaurant Manager
McDonald's (Hardcastle Restaurants Pvt. Ltd.)
05.2013 - 09.2021
PGDM - Retail Management
Welingkar Institute of Management
Bachelor of Commerce -
Mumbai University
12th -
UP Board
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