Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Abhimanyu Charak

Abhimanyu Charak

Seller Support Associate
Jammu,India

Summary

Seller Support Associate with 2+ years of experience in providing proficiency, commitment and productivity to online sellers. Exceptionally strong performance working independently or in team environments. Identified for providing superior service to platform sellers. Demonstrated to help team members exceed goals and increase seller satisfaction ratings.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

SPS Associate

Amazon
Bengaluru, India
03.2022 - Current
  • Act as primary interface between Amazon and our Business Partners.
  • Daily handled 40-50 contacts (e-mail, call & chat) and provided providing accurate & timely operational support to merchants selling on Amazon platform.
  • Handling data related to Audits and providing timely reports to the leadership.
  • Volunteered to help with special projects of varying degrees of complexity. For e.g I have worked on tickets which leads to high resolution time and shared learnings among team. This led to reduction in time taken to resolve sellers issues and brought down the Non performing tickets rate from 4% to 1% for Quarter 1 of the running financial year.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified defects in process and implemented the correct process. For e.g. Identified a process gap due to which the customer contacts were pending for approximately 3-4 days. I raised the concern with the leadership and resolved the issue while working with concerned team. It helped in resolving nearly 40 pending contacts.
  • Cross-trained and backed up associates for raising the reimbursements for sellers

Quality Assurance Specialist

Amazon
Hyderabad, India
10.2018 - 11.2019
  • Worked on Geo-codes correction which led to improvement in timely delivery and reduction in delivery misses.
  • Identified patterns in the issues related to delivery and reported problems and concerns to management.
  • Worked for North American, European markets and emerging market like Japan to resolve delivery process related issues.

Education

MBA - Marketing & Finance

Lovely Professional University
Jalandhar
01.2022 -

Bachelors of Technology - Electronics And Communications Engineering

Lovely Professional University
Jalandhar
08.2013 - 05.2017

Skills

Inbound and outbound calling

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Accomplishments

  • Documented and resolved an issue related to pending tickets which led to improvement in resolving the sellers concern timely.
  • Supervised team of 12 associates for queries related to the reimbursements issues of sellers.
  • Awarded for achieving highest Quality score in Quarter 3 of Financial Year 2022-23 : Received no errors during the audits of the cases resolved by me for Quarter 3 of Financial Year 2022-23.

Timeline

SPS Associate

Amazon
03.2022 - Current

MBA - Marketing & Finance

Lovely Professional University
01.2022 -

Quality Assurance Specialist

Amazon
10.2018 - 11.2019

Bachelors of Technology - Electronics And Communications Engineering

Lovely Professional University
08.2013 - 05.2017

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Abhimanyu CharakSeller Support Associate