Abhimanyu G
Bangalore, Bangalore
Summary
To be a part of vibrant and leading organization to contribute significantly in design and product development domains by utilizing my current skills and knowledge. To work in a challenging and creative environment effectively contribute towards the goals of the organization. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Overview
4
4
years of professional experience
Work History
Quality Analyst
Activeo Celtycs Pvt Ltd
10.2023 - Current
- Worked as a third-party client for CoinDCX (crypto-related), conducting external chat audits for partners
- Participated in external calibrations with partners and stakeholders
- Provided process improvement input for both process and product
- Delivered ACPT analysis to the stakeholders and managed minor report tasks for stakeholders
Sr. Quality Analyst
One Point One solution Pvt Ltd
08.2022 - 09.2023
- Audit the calls of the agent and groom them in the aspect of Quality and Adhere to the AHT, CSAT Etc
- Working on the Calibration Parts on internal and External
- Handling Client on Quality of calls
- Working on PIP critical and non-critical errors of the agent as per the SOP
- Working on QC tools for the improvement of the Quality
Trainer and Quality
I Marque solutions Pvt Ltd
05.2021 - 08.2022
- Training the process and soft skills to the agents
- Grooming them in the process and handing over the agents to OPS
- Audit the calls of the agent and groom them in the aspect of Quality and Adhere to Metrics as per the SOP and improve sales as per the requirement of organization
- Working on the Calibration Parts on internal and External
- Handling Client on Quality of calls
- Working on PIP and Fatal errors of the agent
- Working on QC tools for the improvement of the Quality
Customer Escalation Support-CSR
Tech Mahindra
10.2020 - 03.2021
- Handling customer at the L2 level inbound calls
- Escalating the customer requirement to the concern department
Education
Diploma - Mechanical Engineering
Baldwin Polytechnic
01.2018
Secondary Board Examination -
Lakshmi Memorial English High School
01.2014
Skills
- Good knowledge on Technical Concepts
- Knowledge on Training and Development
- Ability to gel with team
- Basic knowledge on MS Office Tools
- Voices and Non-voice process
- Honest and reliable
- Quick learner
- Learning new things
- Positive attitude
- Can blend to any technology
- Good grasper of work
- Good knowledge of design
- Good analytical skills
- Good communication
- Audit processes
- Sampling
- Defect tracking
- Correction action planning
Languages
English
Tamil
Kannada
Telugu
Hindi
Hobbies and Interests
- Watching TV
- Playing cricket
- Drawing
- Playing BGMI
Disclaimer
I hereby declare that the given information furnished above is true to the best of my knowledge and belief.
Personal Information
Date of Birth: 02/15/98
Timeline
Quality Analyst
Activeo Celtycs Pvt Ltd
10.2023 - Current
Sr. Quality Analyst
One Point One solution Pvt Ltd
08.2022 - 09.2023
Trainer and Quality
I Marque solutions Pvt Ltd
05.2021 - 08.2022
Customer Escalation Support-CSR
Tech Mahindra
10.2020 - 03.2021
Secondary Board Examination -
Lakshmi Memorial English High School
Diploma - Mechanical Engineering
Baldwin Polytechnic
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