Bachelor of Hotel Management -
Institute of Hotel Management
Hajipur08-2011
Abhimanyu Jha
Uttam Nagar
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Education
GED -
Kendriya Vidyalaya Old Cantt
Prayagraj 05-2007
High School Diploma -
Kendriya Vidyalaya Old Cantt
Prayagraj 05-2005
Skills
- Booking software
- GDS systems mastery
- International reservations
- Credit card payments
- Travel industry expertise
- Relationship management
- Reservations management
- Amedius
- Sabre
- Marsha
- Oscar
Timeline
Loyalty and Service Care Associate
Marriott International
05.2022 - Current
Sales and Service Associate
Marriott International
07.2018 - 04.2022
Senior Reservation Associate
Marriott International
07.2016 - 07.2018
Online Travel Agent
Marriott International
11.2013 - 07.2016
Bachelor of Hotel Management -
Institute of Hotel Management
GED -
Kendriya Vidyalaya Old Cantt
High School Diploma -
Kendriya Vidyalaya Old Cantt
Work History
Loyalty and Service Care Associate
Marriott International
Gurugram
05.2022 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed policies and procedures related to customer service operations.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Consulted with customers regarding needs and addressed concerns.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Sales and Service Associate
Marriott International
Gurugram
07.2018 - 04.2022
- Processed daily reservations and cancellations while ensuring accuracy of data entry.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Communicated effectively with team members via phone or email when needed.
- Provided customer service to guests, responding to inquiries and resolving complaints in a timely manner.
- Utilized computer systems to book and modify reservations, calculate rates, and enter special requests.
- Took reservations from patrons by phone or online.
Senior Reservation Associate
Marriott International
Gurugram
07.2016 - 07.2018
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed reservations, cancellations and modifications of existing reservations.
- Verified guest information and payment options ensuring accuracy and completeness.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Online Travel Agent
Marriott International
Gurugram
11.2013 - 07.2016
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Provided customer service to clients via phone and emails.
- Utilized GDS systems efficiently for booking and confirming travel plans.
Personal Information
- Father's Name: Bhubneshwar Jha
- Date of Birth: 01/18/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Additional Information
www.resume-now.com, https://bold.sjc1.qualtrics.com/jfe/form/SV_77LgO4li9aKbWwS
Summary - Text
Client Service Associate with extensive experience in the hospitality industry, recognized for exceptional organizational skills and customer satisfaction. Proven track record in enhancing guest loyalty and resolving issues with innovative solutions. Seeking to leverage expertise in a challenging new role where dedication and service excellence are valued.
Overview
11
11
years of professional experience
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