IT Support Specialist
Akriti Jewelcraftz Pvt Ltd
01.2022 - Current
Abhimanyu Kumar
IT Support Specialist
New Delhi,Delhi
Timeline
IT Executive
Quick Cargo Services
11.2017 - 12.2021
Bachelor of Technology - Computer Science Engineering
Shankara Institute Of Technology
08.2012 - 03.2021
Intermediate Of Science - Maths
+2 ML Academy
03.2010 - 03.2012
Work History
IT Support Specialist
Akriti Jewelcraftz Pvt Ltd
Baghpat, Uttar Pradesh
01.2022 - Current
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Installed and supported desktop software titles and add-ons.
- Ensure that web sites are working properly and resolve issues if any
- Optimize web sites for search engines
- Established hosting for each website and completed go-live process by uploading sites to host account.
- Devised strategies to correct SEO underperformance and resultantly increase traffic
and visibility. - Developed SEO strategy, defined goals and prioritized tests and projects.
- Evaluated existing security architecture and protocols for risk of vulnerability and recommended improved tools and protocols to management.
- Identified opportunities to improve network, application and cloud security through implementation of secure frameworks.
- Proven ability to learn quickly and adapt to new situations.
IT Executive
Quick Cargo Services
New Delhi, Delhi
11.2017 - 12.2021
- Identified issues and resolved problems with hardware and software to improve end-user experience.
- Set up and installed network cabling infrastructure. Resolved routing, wireless and other network related issues.
- Terminated Cat6 cable connectors and modular plugs.
- Completed post-installation tests, checking functionality.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Maintained up-to-date case documentation for future reference.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Monitored system performance to promote network speed, availability and reliability.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Education
Bachelor of Technology - Computer Science Engineering
Shankara Institute Of Technology
Jaipur, Rajasthan 08.2012 - 03.2021
Intermediate Of Science - Maths
+2 ML Academy
Darbhanga 03.2010 - 03.2012
Skills
- Software and Hardware Implementation
- Microsoft Active Directory
- Technical Support and Assistance
- Operating System Management
- Computer System Diagnostics Software
- Mobile Device Management
- Virus Protection
- Computer Operating Systems
- Tracking and Documentation
- Software Evaluation
- Hardware Components
- Virtual Local Area Networks
- Microsoft Windows and Office
- LAN and WAN Assessment
- Employee Computer Support
- System Performance Assessments
- Troubleshooting Network Issues
- Customer Communication and Empathy
- Network Infrastructure Support
- Support End-Users
- Printers and Peripherals
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPaid time offPersonal development programsSimilar Profiles
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