Abhimanyu PS
Kerala,KL
Summary
Dynamic IT Analyst with extensive experience at Tata Consultancy Services, specializing in Microsoft Teams administration and cloud migration. Proven track record in enhancing collaboration and compliance through effective policy management and user training. Skilled in Azure cloud solutions and adept at troubleshooting complex issues, fostering a proactive approach to IT support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Analyst
Tata Consultancy Services
06.2023 - Current
- Administer and support Microsoft Teams across the organization, managing configuration, lifecycle policies, compliance, and governance for users across the globe.
- Implement and maintain Teams policies, security settings, and app permissions using Microsoft Teams Admin Center and PowerShell scripting.
- Collaborate with IT security and compliance teams to ensure Teams usage aligns with organizational policies and regulatory requirements (e.g., retention policies, DLP).
- Manage Teams voice capabilities including Direct Routing, Call Queues, Auto Attendants, and integration with Microsoft Phone System.
- Troubleshoot and resolve Teams-related issues including chat, meetings, calling, and integration with Exchange Online, SharePoint, and OneDrive.
- Monitor service health, usage analytics, and incident reports to proactively address potential issues and optimize performance.
- Provide Tier 2/3 support and escalation point for Teams-related incidents, working closely with Microsoft Premier Support when necessary.
- Implement and support device management policies via Microsoft Teams Admin Center and Teams Rooms Pro Management Portal.
- Create and maintain Standard Operating Procedures (SOPs) for Teams administration
- Created and maintained RCA documentation templates and checklists, improving analysis quality and stakeholder understanding of recurring issues.
- Monitor MTR device health, uptime, and usage using real-time reporting tools, proactively addressing connectivity, audio/video, and firmware issues.
- Manage MTR software updates, including OS and Teams app updates, validating functionality in test environments before enterprise-wide rollouts.
- Troubleshoot issues related to meeting join failures, peripheral connectivity, or calendar sync by collaborating with Exchange Online and Intune administrators.
- Configure and manage Exchange resource mailboxes for Teams Rooms to enable room booking, auto-accept rules, and calendar availability.
Senior System Administrator
Reflections Info Systems PVT LTD
01.2022 - 05.2023
- Performed migration of email and drive from Google Workspace to Microsoft 365
- Troubleshoot mail flow issues
- Implemented mailbox retention policies, litigation holds, and eDiscovery processes to support compliance with internal and regulatory standards.
- Office 365 support, maintenance, and administration (Account provisioning, DL group creation)
- Led user adoption and training initiatives for Teams, contributing to increase in platform usage and improved collaboration metrics.
- MS Teams administration – Teams creation, Management, Monitoring and analyzing call quality, Policy management, External user collaboration configuration
- Troubleshoot AD-Connect server sync issues
- Managing Azure VMs, WVD, NSG services
- Administered Exchange Online for users, including mailbox management, distribution groups, shared mailboxes, and resource calendars.
Senior Technical Consultant
ConceptNXT Technologies LLP
01.2018 - 01.2022
- Deploy, configure, Maintain Compute on Azure cloud
- Migrated on-premises workloads to Azure cloud based on requirement
- Design and deploy Azure Backup
- Responsible for managing network storage in Azure
- Designed NSGs to control inbound and outbound access to NICs, VM and Subnets
- Handled multiple projects of Firewall deployments – FortiGate, Sophos XG
- Network handbook preparation
- Managed and monitored network devices – Switches, WiFi AP
- SQL Server Deployment, DB Backup and restoration
- Microsoft365 and Google workspace administration, migration
- Deployed AWS EC2 instances
- Deployed Cisco Meraki and configured VLAN, SSID, Google federated authentications
Education
Master of Computer Applications -
Marian College - Kuttikkanam, Kerala
03-2016
Bachelor of Computer Applications -
SAS SNDPY College - Konni, Kerala
04-2014
Skills
- Cloud Platforms : Azure, AWS (Basic knowledge)
- Productivity tools : Microsoft 365 , Google Workspace
- Hardware tools : FortiGate, Sophos XG, Cisco Meraki, Aruba IAP, Juniper EX Switch
- Test planning and documentation
Certification
- AZ 900 - Microsoft Certified : Azure Fundamentals
- MS 900 - Microsoft 365 Certified: Fundamentals
- MS 700 - Microsoft 365 Certified : Teams Administrator Associate
- SC 300 - Microsoft Certified : Identity and Access Administrator Associate
- Attended DW-102 : Build and extend AI-powered agents with Copilot Studio. [April 2025]
Timeline
IT Analyst
Tata Consultancy Services
06.2023 - Current
Senior System Administrator
Reflections Info Systems PVT LTD
01.2022 - 05.2023
Senior Technical Consultant
ConceptNXT Technologies LLP
01.2018 - 01.2022
Master of Computer Applications -
Marian College - Kuttikkanam, Kerala
Bachelor of Computer Applications -
SAS SNDPY College - Konni, Kerala
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