Abhimanyu Singh
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Retail Coordinator- MIS and Backend Operations
Zivame
Bangalore
11.2021 - Current
- Analyzed sales data to identify opportunities for increased revenue generation.
- Collaborated with other managers in developing strategies to improve overall operations.
- Prepared weekly reports on sales figures, inventory levels, customer feedback and other metrics.
- Ensured compliance with company policies and procedures related to the retail environment.
- Resolved customer complaints promptly and professionally.
- Analyzed customer surveys to identify areas of improvement in product selection or services offered.
- Provided feedback on customer service issues that arose during shopping experiences.
- Negotiated contracts with suppliers to obtain favorable pricing terms.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Reviewed financial reports such as profit and loss statements on a monthly basis to assess profitability.
- Assessed reports and business operations to set sales targets and identify performance deficiencies.
- Monitored monthly sales targets, analyzed data, and reported results to senior management.
- Compiled detailed reports outlining progress against sales targets and revenue projections.
- Participated in internal meetings with senior management teams to discuss progress towards sales targets.
- Developed sales targets.
- Collaborated with cross-functional teams to ensure successful execution of vendor projects.
Area Manager
Lifestyle International Pvt Ltd.
Bangalore
12.2018 - 03.2021
- Oversaw the recruitment process for new staff members including interviewing and training.
- Resolved conflicts between employees or customers in a professional manner.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Conducted periodic reviews of inventory levels and product mix in stores.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Maximized sales by effectively rolling out new incentive programs across regional stores.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Supervised employees, ensuring optimal productivity.
Area Manager
Me n Moms Pvt Ltd
Bangalore
04.2018 - 12.2018
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Identified business opportunities by analyzing consumer trends within local markets.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Mentored team members by demonstrating best practices for sales and customer service.
- Coached, developed and motivated team to achieve revenue goals.
Store Manager
People-ABFRL
Bangalore
12.2016 - 03.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Identified opportunities for cost savings through waste reduction initiatives.
- Implemented efficient systems for tracking stock movement.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Store Manager
Arrow- Arvind Lifestyle Brands Ltd
Bangalore
11.2013 - 11.2016
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Implemented efficient systems for tracking stock movement.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored employee performance and identified performance gaps for corrective action.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Store Manager
Goodwill Enterprises- Adidas Originals
Bangalore
12.2011 - 10.2013
- Established store tactics and strategies to achieve operational performance and sales goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
Store Manager
BM India Pvt Ltd- FC and CKJ
Bangalore
12.2009 - 10.2011
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Implemented efficient systems for tracking stock movement.
- Updated POS system with new products and promotional offers.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Trained and mentored associates to teach daily tasks and procedures.
Assistant Store Manager
Lee- VF Arvind Brands
Goa
08.2008 - 11.2009
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Retail Trainee
Wrangler- VF Arvind Brands
Bangalore
06.2007 - 07.2008
- Participated in promotional activities to increase sales volumes.
- Conducted stock takes and maintained accurate inventory records.
- Resolved customer complaints in an effective manner.
- Organized store displays to maximize visibility of products.
- Ensured shelves were adequately stocked with merchandise.
- Greeted customers upon entering the store, provided assistance as needed.
- Processed sales transactions quickly and accurately using point-of-sale systems.
- Assisted customers in selecting and purchasing merchandise.
- Inspected incoming shipments for damage or discrepancies prior to stocking shelves.
- Operated the cash register efficiently and accurately processed payments.
- Opened and closed the store as per assigned shifts.
- Developed strong product knowledge to accurately answer customer queries.
- Processed all returns and exchanges according to company policy.
- Provided excellent customer service, ensuring high levels of satisfaction.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Education
BHM - Hotel Management
Institute of Hotel Management
Kolkata05-2007
Intermediate of Science - Science Education
Ram Mohun Roy Seminary
Patna03-2003
CBSE -
St. Joseph's Academy
Patna03-2001
Skills
- Performance Analysis
- Handling Complaints
- New Store Setups
- Retail Operations
- Time management abilities
- Reporting and Performance Analysis
- Relationship Building
- Adaptability and Flexibility
Affiliations
- Playing and Watching Cricket
- Singing and Dancing
- Cooking
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Intermediate (B1)
B1
References
References available upon request.
Timeline
Retail Coordinator- MIS and Backend Operations
Zivame
11.2021 - Current
Area Manager
Lifestyle International Pvt Ltd.
12.2018 - 03.2021
Area Manager
Me n Moms Pvt Ltd
04.2018 - 12.2018
Store Manager
People-ABFRL
12.2016 - 03.2018
Store Manager
Arrow- Arvind Lifestyle Brands Ltd
11.2013 - 11.2016
Store Manager
Goodwill Enterprises- Adidas Originals
12.2011 - 10.2013
Store Manager
BM India Pvt Ltd- FC and CKJ
12.2009 - 10.2011
Assistant Store Manager
Lee- VF Arvind Brands
08.2008 - 11.2009
Retail Trainee
Wrangler- VF Arvind Brands
06.2007 - 07.2008
BHM - Hotel Management
Institute of Hotel Management
Intermediate of Science - Science Education
Ram Mohun Roy Seminary
CBSE -
St. Joseph's Academy
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