ABHIMANYU SINGH
Kota
Summary
Technical Support Professional with 7 years of experience, recognized for expertise in troubleshooting, client management, and technical escalation. Enthusiastic about transitioning into AI Product Management roles, leveraging strong skills in cross-functional collaboration and process improvement to drive innovative solutions. Proven track record of enhancing customer satisfaction through effective problem-solving and a commitment to excellence. Passionate about harnessing technology to create impactful products that meet user needs.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Maropost Commerce Cloud
11.2021 - 02.2025
- Serving as an English support specialist for all businesses associated with Maropost Commerce Cloud Australia
- Helped merchants in creating their websites on the Maropost platform, which is based on AWS
- Set up data using the import and export function
- Configured inventory and shipping
- Used Salesforce Tool and Dialpad to capture the data of all work done for merchants
- Worked on JIRA to raise tickets with developers
- Integrated websites with Google Shopping, Merchant Centre, Amazon, and eBay
- Maropost Commerce Cloud provides e-commerce solutions and services.
Associate Consultant
Capgemini India Pvt. Ltd
11.2017 - 02.2021
- Served as English Team Lead for A&W Support Desk for Canada
- Wrote English content for Global Tech Support Knowledge Base articles and SOPs
- Provided Global Tech support to A&W customers, franchises, vendors, and partners
- Supported client networks using the Cisco Meraki tool
- Managed vendor relationships and knowledge management
- Handled process improvements at the client level
- Acted as SPOC for process handling calls and issues
- Managed client escalations and provided timely resolutions
- Supported HR in preparing tests and interviews for selecting English candidates
- Capgemini is a global leader in consulting, technology services, and digital transformation
Education
Diploma - Computer And Information Sciences
Career Point University
Kota, India03-2015
Skills
- AWS - Machine learning
- AI product management - C/C
- Cisco - Cisco Meraki - ITSM - JIRA
- Salesforce - problem-solving - client communication
- Project management - Team Management
- Escalation handling - Team Leadership
- SLA Management - SPOC - Gmail
- Technical support
- JIRA ticketing system
- Remote technical support
- Highly professional
- Support services
- Customer communication and empathy
- Service ticket management
- SLA compliance
- Email communication
- Decision-making
- Customer service excellence
- Technical troubleshooting
- SLA
- Product knowledge
- Help desk support
- SOP writing
- Cisco Meraki support
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Created an AI Model Using Google AutoML
LANGUAGES
Hindi - Native
English - Proficient
Timeline
Customer Support Specialist
Maropost Commerce Cloud
11.2021 - 02.2025
Associate Consultant
Capgemini India Pvt. Ltd
11.2017 - 02.2021
Diploma - Computer And Information Sciences
Career Point University
PROJECTS
Machine learning Model using Google Auto ML 2025, https://www.youtube.com/watch?v=jfBBZv01sHI&t=52s, Using this feature a company can predict the annual electricity output
TRAINING / COURSES
- AI product management from Coursera
- Https://coursera.org/share/c6906c2f9a11d10e0d61eeb2c885fbe4
STRENGTHS
- Personal Traits
- Positive thinking, self-confidence, strong communication skills, and initiative
- Analytical Strengths
- Logical thinking, attention to detail, aptitude, and analytical skills
KEY ACHIEVEMENTS
- Created an AI model for predicting the electrical energy output using Google AutoML
- Https://www.youtube.com/watch?v=jfBBZv01sHI