Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Abhimanyu Thapa

Customer Service & Sales
Navimumbai
Abhimanyu Thapa

Summary

Customer Service & Sales Mumbai, India

Motivated Sales executive dedicated to providing top-of-the-line customer service. Organized, detail-oriented, and a self-starter. Dedicated to increasing sales by providing customers with careful consideration and support. Enthusiastic and reliable, dedicated to providing excellent customer service with a smile. Innovative Advertising Director with a proven track record of successfully leading and overseeing advertising accounts and helping clients to achieve high advertising sales revenue. Adept in directing business strategy for Advertising campaigns and constantly aiming to achieve 100% client satisfaction.

Overview

16
years of professional experience
3
years of post-secondary education
1
Language

Work History

TECH MAHINDRA
Mumbai

Customer Service Associate
03.2023 - Current

Job overview

  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

William Penn
Mumbai

Sales Executive
09.2018 - 03.2020

Job overview

  • Worked to boost sales significantly
  • Utilized customer relationship management system to track sales activities
  • Brought forth motivated and energetic attitude
  • Identified and developed new referral sources.

02.2013 - 11.2017

Job overview

  • Managed recruitment strategies for undergraduate enrollment
  • Organized and dispersed incoming mail to correct departments and employees
  • Assembled and managed team of reviewers to assist with admissions process
  • Remained flexible and committed to extra hours as needed.

Western travels
Mumbai

Sales representative
08.2009 - 10.2012

Job overview

  • Identified and maximized sales opportunities, and increased customer retention rates
  • Consistently surpassed sales quotas by implementing effective sales strategies and equipping providers with powerful product knowledge
  • Sales and admission counsellor at Global education

ACCENTURE
Mumbai

Senior customer service representative
11.2007 - 05.2009

Job overview

  • Discussed promotions, products, and anything pertaining to better and more satisfactory service for customer
  • Attended workshops and conferences centered around increasing customer service skills
  • Built strong working knowledge of company procedures and protocols.
  • Resolved concerns with products or services to help with retention and drive sales
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
  • Escalated issues to proper supervisors when standard processes were not effective

Education

University of Mumbai
MUMBAI

Bachelor’s from Mass Media And Advertising
07.2012 - 05.2015

Skills

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Timeline

Customer Service Associate

TECH MAHINDRA
03.2023 - Current

Sales Executive

William Penn
09.2018 - 03.2020

02.2013 - 11.2017

University of Mumbai

Bachelor’s from Mass Media And Advertising
07.2012 - 05.2015

Sales representative

Western travels
08.2009 - 10.2012

Senior customer service representative

ACCENTURE
11.2007 - 05.2009

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Abhimanyu ThapaCustomer Service & Sales