Abhimanyu V
Banking Professional
Chennai,TN
Summary
Dynamic leader with expertise in operational leadership, and cross-functional activities, specializing in audit letters, AML/KYC compliance, transaction monitoring, chargebacks, and escalated complaint resolution. Expertise in providing audit confirmations to auditors and entities, ensuring strict adherence to industry standards. Recognized for exceptional communication and interpersonal skills, consistently thriving under pressure while meeting tight deadlines. Committed to driving organizational success through strategic oversight and effective team collaboration.
Overview
13
13
years of professional experience
Work History
Team Manager
Barclays Global Service Centre Private Limited
12.2023 - Current
- Leading Audit Letters team in reaching 100% SLAs during four peak seasons by utilizing resources efficiently and executing detailed planning.
- Facilitating team awareness of risk and control within process while serving as central contact for risk and control, ensuring regulatory adherence.
- Evaluated employee performance while mentoring and training team members, elevating quality of work and enhancing employee motivation.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Addressing client escalations, inquiries, follow-ups, and reminders each day, and providing immediate responses.
- Manage escalated cases from auditors and clients, confirming audit completion before audit deadline.
- Collaborated with OCS team, Middle Office team, and additional internal teams to validate client authorizations and reports, facilitating release of client-specific information and documentation for audit confirmation
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Achieved significant improvements in team morale by recognizing outstanding performance.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
Analyst
Barclays Global Service Centre Private Limited
07.2021 - 12.2023
- Team member of Corporate Banking Specialist Support group.
- Generate audit confirmations for Auditors and Entities considering investment banking perspective for auditing purpose
- Perform case logging and report generation towards the audit balance date for which the auditors is requesting.
- Conduct rigorous monitoring and deliver audit confirmations for requests from regulatory boards including Hong Kong Monetary Authority and Monetary Authority of Singapore along with other priority clients.
- Maintain adherence to audit confirmation guidelines and standards as stipulated by operational procedures.
- Streamlined workflow planning and allocation by providing timely SOD report status. Maintained oversight of queries for completed cases, ensuring swift resolutions to prevent escalations.
Deputy Manager- Grievance Redressal Officer
HDFC Bank Limited
12.2019 - 01.2021
- Complaints and Response Management received from various Grievance redressal channels to be actioned within stipulated TATs ensure quality and end to end resolution of customer complaints.
- Resolving queries end to end and ensure zero repeat and escalations. Grievance redressal officer is also responsible for managing customer grievances in the defined timelines.
- Responsible to take care of operations activities in assigned geography.
- Actively attend all complaints coming from customers. Grievance redressal officer will collate complaints submitted in the access point and share with the central team through CRM.
- Grievance redressal officer in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area.
- Grievance redressal officer should have updated knowledge of the bank’s policy relating to various products offered by it and its terms and conditions.
- Assist with the immediate mandate change signatories’ requests for any amendments to the customer’s account by verifying the KYC details.
- Grievance redressal officer should contact the concerned either by phone, e-mail or in person, to get the grievance redressed within a day, if the complaint is in respect of a particular customer, and should explain the Complaint escalation mechanism to the complainant.
- Grievance redressal officer should give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums.
- Grievance redressal officer should identify the possible risk of AML by identifying the payment patterns of customers in the complaint.
Financial Crime Advisor (Hong-Kong Unit)
STANDARD CHARTERED SCOPE INTERNATIONAL PVT LTD
01.2016 - 06.2016
- Assess risk events, created by the Monitoring systems or created manually, to identify unusual customer behavior and escalate such unusual patterns for Analysis.
- KYC screening on the customer documenting information obtained by clients and verifying the identification proof and sorting the risk associated with it.
- Perform the assessment in accordance with the procedure laid down in the Country Addendum.
- Flagging off the transactions performed in sanctioned countries.
- Processing of pre-cases within the turnaround time (TAT) and adhere to the quality guidelines.
- Sharing best practices with peers and support in creating Risk Management Culture.
Process Advisor
BARCLAYS GLOBAL SERVICE CENTER PVT LTD
09.2012 - 01.2016
- Chargeback analysts play a critical role and highly detail oriented.
- Ensuring that chargeback re-presentments and documentation sent to payment processors on behalf of our clients are complete and without error.
- Research credit card chargeback disputes and build dispute cases to recover funds for merchants using proprietary software.
- Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued.
- Ensure accurate and appropriate responses to disputes.
- Monitor disputed transactions for possible fraudulent activity in relation to Visa and MasterCard regulations.
- Initiate good faith collection to issuing banks on behalf of merchants.
Education
MBA -
VELAMMAL COLLEGE OF MANAGEMENT AND COMPUTER STUDIES
06.2010
BBA - undefined
DRBCC Hindu College, Madras University
07.2008
Skills
Process optimization
Computer skills
Succession planning
Team leadership
Time management
Teamwork and collaboration
Adaptability and flexibility
Accomplishments
- Delivered Think Smart Ideas for process improvements (Idea to implement a new application Image start which replaced the old application Indexing Client)
- Assisted testing the new application and provided peer training on smooth onboarding existing team into the new application.
- Participated and won in Barclays Big Bash T20 cricket tournaments(2012-2024)
Timeline
Team Manager
Barclays Global Service Centre Private Limited
12.2023 - Current
Analyst
Barclays Global Service Centre Private Limited
07.2021 - 12.2023
Deputy Manager- Grievance Redressal Officer
HDFC Bank Limited
12.2019 - 01.2021
Financial Crime Advisor (Hong-Kong Unit)
STANDARD CHARTERED SCOPE INTERNATIONAL PVT LTD
01.2016 - 06.2016
Process Advisor
BARCLAYS GLOBAL SERVICE CENTER PVT LTD
09.2012 - 01.2016
BBA - undefined
DRBCC Hindu College, Madras University
MBA -
VELAMMAL COLLEGE OF MANAGEMENT AND COMPUTER STUDIES